Smice

4.5 (51)
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online app to share, measure, and upgrade standards

Overall rating

4.5 /5
(51)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.4/5

92%
recommended this app
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51 Reviews

Yordany
Yordany
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy and important tool

Reviewed on 2023/02/27

Every month I can check the follow of all manager and compare with my general evaluation fot to...

Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans

Pros

Easy managing all the service in the organization

Cons

I believe the tool is easy but is necesary to add more language for the traductor.

Response from Smice

Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.

Brijesh
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great help to secure proper audits

Reviewed on 2023/07/15

To be honest, my overall experience with smice has been highly positive.

To be honest, my overall experience with smice has been highly positive.

Pros

We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.

Cons

While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open

Gareth
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Good Concept and Ease of Use

Reviewed on 2023/03/02

Pros

I am the end user, so if the person in your company has implemented and prepared the questionnaires well, it is a great tool.

Cons

That I need to provide comments on everything. And if a section does not apply to me, It will not register 100% complete.

Response from Smice

Thank you Gareth for your review, we will take your feedback into account !

Kezia
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review Smice Brazil

Reviewed on 2023/02/22

I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the...

I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the areas of the hotel.

Pros

ease of communication with other sectors of the same application use.

Cons

It takes a long time to open and only works with internet.

Response from Smice

Thank you Kezia for your review ! Indeed, to load a questionnaire, you need internet. Afterwards, you can use the offline app as much as you want, you just need to be connected to transmit the data.

Kevin
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very helpfull

Reviewed on 2023/03/03

it very nice, to make me remind always what is my standard

it very nice, to make me remind always what is my standard

Pros

it very usefull like a guide on our phone everywhere we go it always with us

Cons

it take a little bit more time to loading

Response from Smice

Very happy to read you review Kevin ! Thank you.

Catherine
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

It's easy and fast to answer the questions of each report but a lot of questions are in double

Reviewed on 2023/02/22

On my part (housekeeping)It allows to respect the standards

On my part (housekeeping)It allows to respect the standards

Pros

really easy to use even for me (almost 60 years old) and fast.

Cons

Too many similar questions , when you do it monthly, we have the impression we are asked the same questions.

Response from Smice

Thank you Catherine for you review ! We are very happy to hear it is easy to use and useful.

Jerome
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Interesting App

Reviewed on 2023/02/22

Pros

Simple to use and help my company to see if we all apply the same process

Cons

Maybe the app is too formal and would be nice if there was more fun like a constest.

Response from Smice

Thank you for Jerome for your review ! We try to make it as friendly as possible but gamification is a really interesting next step for the Smice App.

thomas
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good but can be better

Reviewed on 2023/02/22

Pros

easy to use, application fast and easy to understand

Cons

looking for the task to do, maybe add some update or notification

Response from Smice

Thank you Thomas for your review ! We would be really happy to help with task to do, update and notification. Do not hesitate to talk with our support team to give more precision about your need.

Laurent
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Smice pro for ClubMed

Reviewed on 2023/03/02

Use it every months, easy to use, can check and evaluate other services of our resort, quick result...

Use it every months, easy to use, can check and evaluate other services of our resort, quick result go out, report is clear

Pros

Easy to access from my phone, easy to use, quick result

Cons

To many question and repetitive between different module

Response from Smice

Thank you Laurent for your feedback !

muhamad
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

loading

Reviewed on 2023/03/07

good

good

Pros

convenience for auditing purpose. easy to justify to auditor action taken

Cons

loading sometime slow depending the number of questionaire

Response from Smice

Thank you Muhamad for your review !

ravikesh
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Nice to use the smice its help to improve the quality

Reviewed on 2023/03/03

helps to improve our quality of product and hygiene

helps to improve our quality of product and hygiene

Pros

Its help a lots and easy to use , make us to improve in our quality of product

Cons

The integration of this software is easy to use

Response from Smice

Thank you Ravikesh for you smart review !

Ferchichi
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smice Benefits

Reviewed on 2023/02/27

very good

very good

Pros

guidance and reminder on quality follow up and compliance to the customer expectations

Cons

details of quality and compliance, which helps improving and adjusting the service offered to the customer

Response from Smice

Thank you Ferchichi for your review !

Hafizin
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is easy to use and very helpful to make sure our standard is followed and also a reminder

Reviewed on 2023/02/22

Great way to assist and reminder

Great way to assist and reminder

Pros

Easy to useFew different language are available

Cons

Not really sure, so far so good. Have been using for more than 2 years

Response from Smice

Thank you Hafizin for you review !

Marion
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SMICE an ecological way to make sure that all the managers respect the process

Reviewed on 2023/03/01

Pros

We don't need anymore to fill paper / more ecological and easy to use

Cons

Things not change from a month to another, can be boring for mmanagers to fill it

Response from Smice

Thank you Marion for your review ! Indeed you can gather all the data in the App without paper ! Some audits are repetitive by definition but establishing rituals is probably the best way to respect the standards over time.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It is a very good tool to daily work

Reviewed on 2023/02/24

It is a good tool for the daily operation

It is a good tool for the daily operation

Pros

all the process are very friendly and easy to use

Cons

everiything it is good, usefull and amaizing

Response from Smice

Thank you for your kind review !

Ozdemir
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy User

Reviewed on 2023/03/06

Very happy to be able to use Smice to ease monthly works

Very happy to be able to use Smice to ease monthly works

Pros

Easy to use.

Cons

Very useful.

Response from Smice

Thank you Ozdemir for your kind review !

Aidee
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality

Reviewed on 2023/03/11

Pros

Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards.

Cons

They could integrate the Spanish language, it usually takes a while to open the application, and maybe work as a kind of calendar to check what is needed to achieve 100%.

Response from Smice

Thank you Aidee for your feedback. All languages can be integrated if requested. Thank you for your suggestion regarding the calendar and 100% achievement, very interesting !

Roy
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very usefull app

Reviewed on 2023/02/27

Very satisfying

Very satisfying

Pros

Very clear guideline and easy to follow up.

Cons

No issue; the information is easy to understand.

Response from Smice

Thank you Roy for your review and happy to hear once again that our App is user friendly !

Adam
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

good

Reviewed on 2023/02/22

Pros

easy to track, and easy to use. simple use

Cons

take too long to load, sometimes the app crashes

Response from Smice

Thank you Adam for your review !

Utcheegadoo
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy use

Reviewed on 2023/03/07

First time user easy use

First time user easy use

Pros

Easy way to check the good process of the service

Cons

Sometime need to look for documentation which is incomplete

Response from Smice

Thank you for you review. We would be happy to help with the documentation that is missing do not hesitate to ask your questions in the chatbot or call our support team.

Julie
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

simplicité et efficacité

Reviewed on 2023/03/17

J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif.

J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif.

Pros

Ce que j'apprécie le plus c'est la facilité d'utilisation. Depuis que les scénarios ont été revu il est très simple pour nous manager de pouvoir evaluer nos collaborateurs trouver avec eux des plans d'actions. Nous l'utilisons aussi pour réaliser des check list de nos magasins, facile ludique. Lorsque nous recevons nos compte rendues de visites mystere cela nous permet de mettre des plans d'actions.

Cons

Lors du démarrage avec Smice en corrélation avec F distribution, cela n'était pas cadré avec notre poste de travail. La refonte du logiciel pour notre applicationa été benefique.

Response from Smice

Merci Julie pour ce retour d'expérience. Nous sommes ravis que Smice vous fasse gagner en productivité !

Mylène
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Facile d’utilisation et intuitif

Reviewed on 2023/03/23

En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré...

En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré des anomalies avec certains smiceurs, mais le dialogue est facile et l’info a été remontée et prise en compte rapidement. Très bonne réactivité des services.

Pros

C’est un outil simple d’utilisation, les rapports sont clairs, en tant qu’évaluateurs, cela ne nécessite pas de longue formation. En tant qu’audité, le rapport est facile d’accès et lisible.

Cons

Certains smiceurs envoyés pour nous auditer n’avaient clairement pas le profil, mais l’info a été remontée et prise en compte. Top

Response from Smice

Merci Mylène pour votre évaluation. Nous sommes ravis d'avoir pu répondre à vos attentes et que nos outils correspondent à vos besoins.

Thomas
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Utile et simple d'utilisation

Reviewed on 2023/03/06

Pros

La simplicité d'utilisation et son utilité au quotidien pour améliorer les performances d'équipe

Cons

Temps de chargement un peu long sur l'ouverture du logiciel

Response from Smice

Merci Thomas pour votre évaluation ! Nous prenons votre retour en compte.

Fiona
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super

Reviewed on 2023/03/06

Pros

Tres facile d'utilisation car fortement intuitifs

Cons

Pas assez de modifications possibles afin de personnaliser

Response from Smice

Merci Fiona pour votre retour ! Notre objectif est en effet que nos outils soient faciles à utiliser. Nous travaillons activement à vous donner toujours plus d'autonomie.

laetitia
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

simplification

Reviewed on 2023/02/23

je ne peux pas l'utiliser en autonomie, trop complexepar contre c'est une plateforme complète, les...

je ne peux pas l'utiliser en autonomie, trop complexepar contre c'est une plateforme complète, les visuels pourraient être améliorer

Pros

j'apprécie la rapidité de lecture des résultats

Cons

trop complexe pour créer ses propres tableaux, trop d item on ne s'y retrouve passituation inacceptable trop vague : décrit directement dans le mail d'alerteil y a des résultats que je ne peux pas exploiter car je n'ai pas l'heure d 'observation (ex sur les photos ça serait top)

Response from Smice

Merci Laetitia pour votre évaluation. Nous connaissons le sujet spécifique que vous évoquez dans votre commentaire. Nous allons tout faire pour rapidement pouvoir répondre à vos besoins.