PrimePay Reviews

Service and support are great. Responsive staff and easy tools to support payroll processing.

I don't have any issues. with the software and have been happy.

Easy to use, and great report structures. Love that HR3 has carrier feeds. The new timeclock is great!

My biggest frustration is that there are too many links and no integration between software. You have to get a link to all different services (HR3, PayStubs, FSA, Timeclock) all have different links which frustrate users. Also, as the administrator, you are stuck with having to reach to so many departments because you no longer have a dedicated service manager.

There is nothing I like about this software and unfortunately the company I work for uses this software. Maybe it works well for them, but from an employee perspective, stone and chisel would be more effective. We I called your helpdesk I was told "we know it's an issue". The is useless. When I asked about accessing MY financial statements the PrimePay help desk tole me they could not help. I have worked for a number of companies that use a verity HR software. Even if other product's UI/UX was terrible, I could still eventually get what I needed. PrimePay's UI/UX is terrible and I CANNOT get the information I need. So for me there are NO pros to the software.

The frustration and complete lack of support the help desk provided. Their answer was "We know there's an issue. We cannot help but your employer should have the information." I then asked about my 401K and the desk was even more useless saying "I think you need to contact your employer". This is unacceptable and, I, the person requesting their own information, should have access to MY personal salary benefits. Is it even legal for your company to withhold them from me?

good in most areas but TERRIBLE in trying to access up to date information on quarters completed on 940 and 941

terrible in access up to date quarters completed for 940 and 941 or other tax reported

That I have found with PrimePay is not limited to the success of their software. While the software is great, it is the people element that I find so refreshing. I used two other well known payroll companies before discovering these guys. The biggest difference I have found is that unlike other payroll companies, they do not vanish once the sale is made. Today was a great example of their friendly demeanor. Even though I knew it was my own fault for not getting payroll in on time, Grace, an account specialist but not mine, cheerfully took my payroll via phone. Happily going the extra step she also took the information for my two new employees who will have their first checks delivered on time tomorrow morning.

What I like least about this software is my inability to find time to use it.

Mostly easy to use without a lot of accounting knowledge needed

Some confusing wording when entering payroll information

I love the customer service and hands on approach to providing payroll services. Having access to reports and documents is a plus.

The online portal could use a make over. It should be more user friendly and easier to use.

I like that it is really easy to navigate, and running payroll can take very little time. It makes it easy to input lots of hours all at once.

It isn't very easy to verify all of an employee's data at once, since it is on multiple pages. There are reports that can be run, but so far I haven't found a way to get all of an employee's information in 1 place.

It's reliable, support is decent, friendly

Some desirable functions are not there. (Ex. can't print an old pay stub) Others are not obvious or easy to use. Reporting is just OK

Ease of use. They track and file taxes for you.

Staff is not always knowledgeable or responsive.

there were zero pros with your company.

I switched to primepay after wells fargo was bought out. I worked with primepay for two payroll runs and I truly don't believe I could have possibly received a more unprofessional experience. Rather than receiving all documents required, they trickled in over the course of two weeks. If they call and you don't answer, expect 4 more calls, voicemails, emails, and texts because they have zero sense of respect for anyone else's time.
I requested a manager in hopes of receiving a more professional experience.. I don't believe there is a single professional in their sales department all the way up to their VP of sales. what . a. joke.
THEN the day I sent over my company's voided check, was the same day my business checking account was compromised (VIA ACH meaning my account number and routing number was used which has never happened before. Thousands of dollars.) I do not believe this to be a coincidence, and I don't believe their emails are secured.
Moving on, I was promised that all of our employees would receive direct deposit beginning on first payroll as all of our employees are scattered across the country on various projects. I started this transition two weeks before payroll was due for this reason. They did not meet this agreement.

No Comment Nothing Questionable Integrity

If you plan to transition to another payroll company - One can always tell the integrity and character of an organization when you leave a company, what the response to the change is. We have choices - we can retain our integrity, character and professionalism with the many companies that were part of the payroll process or we can spite them and cutoff access to reporting.

the fact that it is develope with the user in mind as to navigating and the layout of functions. Everything to do with payroll and ACA reporting is made for those that work with it daily.

There is probably only one thing I would change and that is employer section that allows you to change or update bulk information for employees.

Not one thing, the links they e-mailed don't work, can't even reset password. Tech support was no help they told me I needed to talk to my company administrator didn't even ask if I had an account set up already.

You could make it so people could reset there passwords, your links work that get e-mailed they take you back to the login page. Which is no help the if you don't recall your password. Tech support tells you have to get with your employer. He told me before I logged in that it probably wouldn't work... Shouldn't have wasted my time.

The software is easy to maneuver around in and super easy and quick inputting the information in the system. I also love the fact that I do not have to input any information if I do not want to. They have a representative call me weekly and I give her the payroll totals and she inputs the information for me. I then can go in ant any time to review information when needed. They also give out time clocks and can generate the totals from the machine. We will be getting them soon and I cannot wait to try it.

There is nothing that I do not like about this software.

All it takes is a brief phone call, I give the hours and in less than a minute i can download and print out my reports

Some minor glitches, all is well and well taken cared of.

The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly.

The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits.

I do not have anything good to say about this software.

1-833-YOU-MATTER This customer service number does not even dial out. Obviously you as a customer do not matter enough to provide you with a working customer service phone number. I do not and have not ever had access to my pay stub thru Prime Pay. I received emails but was never able to log in and view my own pay check. Do not use this sight if you have a problem no one will help you.

When operating properly it is very good to view what you

I am sent a text saying my pay stubs is ready for viewing, but then you will NOT let me log in to check it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You say "You currently do not have any services linked to your account" REALLY?????????????????????????????

Pretty good WHEN I can access the my pay statements.

I have been trying to access my account for over 3 months and quit trying.
Password reset is a JOKE.

The link I received to reset my password defaults to the login screen with no way to set up a new password.

My account as a result locks up.

I phone in my payroll. I love the aptitude and level of service our representative gives us.
The reports are easy to read.

The reports are easy to read, extensive yet concise.

The program is very self explanatory, and the ease of changing or looking up employees information makes it a pleasure to use.

Although you can always reach customer service when needed, I find it is hard to contact our representative by phone promptly.

I log in to the PrimePay Portal weekly or at least bi-weekly. I can save or print the reports I need and I believe it is very secure. It is very easy to use. If I need help, which only happened once, the representatives at PrimePay guided me through very easily.

The ease of access from anywhere I need to work remotely.

Need quarterly reports faster. I am doing year end and I need reports sooner.

I like that all the employee info is all right there

nothing everything is great! There is really nothing I don't like