PrimePay Reviews

I like the online access and that everything saves automatically so you can continue where you left off of with your work

The think I like least about Primepay is the time cut off for when to submit my payroll by is too early

Weekly reminders about payroll submissions

Very expensive for minimal service...Primepay is not small business friendly

Quick response to my needs is certainly an asset for me. Prime Pay responds quickly and efficiently to me inquirea and needs.

Waiting times when I need to call is many times too long.The music played while waiting for an agent is like doing pennance.

I've being using PrimePay for a few years and it helps me a lot with my payroll so I can focus on other aspects of my business.

Nothing to share about this specific nor something I like least so far.

Working with [sensitive content hidden]. Over the years, [sensitive content hidden] has always taken care of any issues we have had. And when I was frantic, she calmed me down, explained the issue and resolved it.

Getting new states set up for employee tax withholdings

The customer service is superb! They are always willing to help and kind. The team is so professional and always find a way to solve my issues efficiently.

None. It’s perfect. I think prime pay is excellent and constantly improving.

Everyone I have interacted with has been very friendly and extremely helpful!

I have not experienced anything negative so far!

primepay is very simple and easy to use.

i dont really dislike anything about this product

Portal is very user friendly and great customer service!!!

When I first started with PrimePay the portal was a little out of date but since then they have made so may upgrades and enhancements.

I like that the money is impounded with each payroll run and that the quarterly reports are done within the organization.

I don't like that I don't have as much control as I used to with my previous payroll provider.

easy to use. customer service available if needed when questions come up.

The hold times are longer at times to speak to someone.

The ease of navigating their online payroll site.

Their fees are a bit higher than other payroll companies.

Integration with our financial software. Configurable reports. Ease of use in payroll management and processing. Ease of use in time off requesting, life events, and benefit management. I9 management and verification. The implementation and customer support teams have been great to work with.

No 360 EDI feed for our benefits. Tax allocation issues with crews working in multiple states. No option to upload person documents per employees, just has company upload. Can't customize access/permission per managers and administrators, strictly role based. We have a parent company with multiple subsidiaries, there is no way to transfer between without termination and rehire, which makes a mess with benefits and tenure. :(

I can do my payroll myself electronically and know it is complete.

When Customer Success Managers change for our location, it takes a while for us to be notified. Therefore, we do not have a point of contact for issues or contacts and are left to drift. Also, questions are not answered in a timely fashion. If I have a question on payroll, and in the process of entering payroll, no one calls you back for hours. Payroll is already done, and done incorrectly.

Our customer service rep, [sensitive content hidden], is the main reason that we have continued with PrimePay over the many years we have been with them. She is professional, accurate, a great resource for answering questions or solving problems, and always goes the extra mile for her customers. As PrimePay has grown, there have been many changes, and unfortunately, some major bumps in the road, but having [sensitive content hidden] as our rep has helped keep these challenges manageable.

As PrimePay has grown, it has lost some of their flexibility, and that personal touch that smaller and medium-sized companies value. We have started to feel more like a number and less important because we are a smaller customer. There seems to be a push towards self-service, which does have some benefits, but in my opinion, also comes with more negatives. We originally chose PrimePay because of the more personalized, one-on-one service that we received from our our sales rep, [sensitive content hidden], and our CSR, [sensitive content hidden], and others in the company, but that seems to be changing.

Their customer support via phone call is always so helpful and some of the nicest people!

Invoice billing can sometimes get mixed up, but customer support is able to fix any issues within a few days.