BigHand Workflow Management Reviews

The biggest pro is the product gives our users the ability to create and send dictations on the go through an app on their phone. This has dramatically improved efficiency over a user having to wait until they're back in the office in order to give their secretary the mini tape for them to dictate for them.

The user-friendliness of their product is pretty awful. Their app looks as if it hasn't seen an update in a few years and something as simple as a send button is far from intuitive. It also lacks routing capabilities for the person doing the dictating as far as being able to define what end user gets what dictation. It's all or none with their non-enterprise version which we use.

The best part is the ability to use our firms styles for consistency and healthy documents. BigHand is also using Word/Microsoft features as they are so virtually and Word document can work within the BigHand tools.

We did have a few issues with old legacy documents coming forward initially. Which made user adoption a little hard...but we're 3 years in now and all is great. Every user pretty much loves it.

Easy to use, intuitive and digital. Easy to manipulate dictations

The Citrix terminal client setup is a pain

What I like about this software is the end user's ability to have a user friendly app on their phone which they can record dictations through and immediately send files to their assistants for review and finalization.

What I like least about this software is the software that the assistant's use to finalize the dictations. It seems very outdated and is far from user-friendly.

The dictation and transcription features work well and as advertised. Set up on iPhones is very easy. The ability to set priority levels to dictations is very helpful to assistants who are transcribing.

You have to call in to Customer Support for any change. Need to disable an employee? Call. Need to add an employee? Call. Need to modify an employee user type? Call. And then once you call, they want you to email them the request! Then you have to wait for them to fulfill the request. If you don't see the request completed, be prepared to call Customer Support again to follow up. We are looking for another product.

I find it quite easy and simple to use along with foot pedals to control the dictation.

Whenever I use it I become frustrated with it as the volume control doesn’t go loud enough.

It is an app on my phone that syncs to my secretary’s computer

Cannot easily go back, sometimes the on feature does not work, sometimes dictation is lost