Open Dental Reviews

Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix.

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

Tooth chart is efficient and informative, I like how you can clearly see that you are watching the "distal of #3" just by looking at the tooth chart. It is easy to add frequently used buttons. Easy to make auto notes and use the auto notes. The auto notes allow you to stop at any time and just go type in the note and the can pick back up on auto prompts whenever you want. It is easy to see insurance coverage and how much a patient owes so you know if they even need to stop at the front desk to check out. The schedule is easy to use and has color blocks that are not only efficient but just appealing. Perio charting is simple and so easy to toggle back and forth to show patient a change between this perio charting we took today vs another day they came in. I love that there was a place under the tooth chart to place personal notes that can be seen. Also a way to easily place and see preferred hygienist or dentist that is easily seen on schedule. HHx is easy to see on same page as chart.

Nothing, I would be a cult leader for Open Dental. I have been a hygienist for 10 years and have never been so happy with a software, it did everything I wanted any more. I love efficiency and this ticked all of the boxes.

Ability to text patients from within. Quick online support with chat option.

It lack usability. Features are outdated.

It has one window and you can view everything for the patient simply by toggling between the options on the left. Easy to logo on and off without losing your space. Everything is customizable and there are so many options. Customer Service is amazing and they always call right back and they are very knowledgeable. If something can't be figured right then they send to a higher level tech and solutions are found in a great time frame. The cost is great for such good customer service. You can't beat the value of Open Dental!

Forms are not great. Sheets are hard to use and set up and if they could update this to a more modern approach that would be my only request.

The most easy answer all day. GET OPEN DENTAL. It is the best and easiest dental software that you will ever use! Seriously, listen to me. GET OPEN DENTAL. I have used Dentrix, Eaglesoft, and others and Open Dental is by far the easiest to use. The support is AMAZING. you never hear about this with any company, but this company is great at answering questions.

There is not ONE thing that I do not like about Open Dental. They are a great company and a great software.

Clearly designed by people that understand dentistry.

Price of eservices. Specifically text and emails.

One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response.

We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update.

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

Very easy to learn and implement. Very user friendly

I would prefer the ability to have multiple windows open at the same time to be able to go back and forth.

Open Dental promotes itself as completely customizable and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote to have it created, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario, and save it as a favorite for future use. It's incredibly user friendly, between the customer support team, online manual, and YouTube video tutorials, you'll feel like a pro in no time at all! You can set up additional training and their team is always friendly and approachable. Very happy to have found this software at a decent price!

Features can sometimes take a while, especially if you're just trying to vote on them. Occasionally things are labeled or located in areas you wouldn't expect, or called something unusual. For instance, if you want to add a user, you have to go into "security", which took me FOREVER to find!

Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic.

I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used.

Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

User friendly, simple and clean interface.

X-rays and patient communication tools - confirmations/reminders.

So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies.

Nothing, open dental is constantly improving their product.

This software make's my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, as well as emailing directly from the account if patient owes after putting in insurance payments.

I would like to see an option for printing or emailing the entre families appointments on paper or email.. (not at the end of statements)
This would really help with with our patients keeping appointments.

Open Dental has so many great features! There customer service department is top notch and if you need anything they make sure there is a report or they fix any problems.

There really isn't anything that our office doesn't like about this product, they are always updating and making it easier to use and understand!

Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times.

Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them.

The cost is fair as well. This software has incredible value.

There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software.

The fact that it is easy to navigate, but if you were to have issues, the support is great. Granted that is a monthly fee for unlimited access, but it is totally worth it. There are times I can go months without calling for help, but hit one snag and I'm on the phone with them several times a day or days in a row.

It's not a con, but just me and my lack of knowledge. Some of the videos don't seem to have audio and I've mentioned that to them. I try to watch the help video first...sometimes. Sometimes, I don't have that luxury of time and will call them. So not them, I consider it an operator error, mine.

Very easy to use. A great value when compared to other dental software. Much easier to use and tweak

Don’t like how you have to pay monthly for support

I like the ease-of-use and the lack of monthly recurring costs. Open Dental is actually very powerful, and other software can be integrated within.

I don’t like how if you sign up for their support service, they charge you for at least six months.

We transitioned to this software after our practice was sold to a new dentist. I was very scared about changing software but after about two weeks (without any training) we were using it like we had been using it for years. It is so user friendly. I was very happy with patient check in, check out, adding insurances, and making treatment plans. I would definitely recommend this software. I know that is integrated quite easily with our existing digital xray system though I was not involved in getting that set up. I just know the transition was very smooth.

I can't think of any problems other than our particular doctor did not provide training. I am not sure if Open Dental providers training. Maybe Youtube video tutorials at the minimum. But again it is so user friendly, it did not take long to figure out.

I like the call buttons - we have customized it with audio so it has become an intercom system

I would like an easy way to organize the progress notes instead of scrolling through them

The open dental practice manageent software inetegrates well with other software that the office is using such as carecredit. The staff can now easily offer financing options to our patients.

Of course, it was timely to set-up but not difficult for staff to get the hang of the software. Some links to windows were difficult to get used to at first.