Visual Intelligence Portfolio Suite Reviews

I love the Customer service. [sensitive content hidden] is amazing and has been very helpful and attentive. I cannot say enough good things about her.

The transition was rough especially since we did not track bank balances in EGOV.

Very user friendly, education options are very useful, and the tech support is great!

If we don’t pay for a certain aspect of VIP, ie, Utility Billing, I think it should be grayed out so we can’t use it; would eliminate opening something that serves no purpose.

What I like most about VIP is how there is so many reports that are available to you when it comes to vendor payments, payroll, and accounts. The support line is also a great help. The employees there are so nice and willing to help you out anytime. I couldn't do my job without them.

What I don't like about VIP is adding a job to an employee. If they move to a different position I just would like to document it in the memo and just change the title because transferring accruals and making sure everything is set up correctly is time consuming.

Everything is at my fingertips; can be set up to access from any location; able to add a lot of info and notes in employee files; quicker payroll processing than prior software; can customize reports and grids; easy to pay invoices; good support; good instructions/reference tools on website; after a phone call with support, they send a summary email of what they helped with so you can save for future reference; can eliminate paper processing by using workflow.

Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas. Sometimes monthly, quarterly and yearly report totals are off a couple pennies and don't match.

Love the workflows, paperless environments, ability for all departments to be able to run reports and or review grids to get information they need. The workflows provide internal controls in the purchasing process that are seamless after they are set up.We have had great results in training new staff on VIP in the area of creating requisitions and paying invoices. Our auditors didn't have to come on-site for our most recent audit as they were able to access so much of our information using VIP!We can import payroll from our timekeeping software.Customer service is AMAZING!

Would love to see more development in the reports area. The grids are great for reports but sometimes I need more information than what is provided and need to run a couple of reports to combine information for what we need. An all-inclusive reporting, budgeting, forecasting package would be a helpful addition.

VIP has brought our system to a new level and has made processing payroll easier for me

I have problems with for example setting up a new employee - I feel like it is not streamlined but I am my way through after a few times of entering them.

The integration from our old data to VIP was simple and accurate. VIP offers more functions and protections than our old system. It's much more difficult to make simple mistakes that were often made with our last system. VIP is very user friendly and we love the new functions that make our data more accessible to our auditors.

There were some hiccups with the payroll module and our data but those may have been worked out. We were previously on eGOV, and while VIP is much more updated, there were some reports and data that were easier to find in eGOV. However, my biggest complaint is that, personally, I'm a keyboarder. I prefer to tab through entry boxes and use keyboard shortcuts to update the screen, etc. I'm unable to do those with VIP and I find myself stumbling back and forth between the keyboard and mouse, which can be frustrating and time consuming.

I like the payroll or Human Resource module the best. The software time entry and payroll processing is easy to use and the reports are easy to manage. I look forward to obtaining the new time entry module through the VIP Employee Portal.

We are most disappointed that there is no income tax program available. We can integrate the old EGOV tax program but feel that a VIP platform would offer so much more. I was excited at the beginning for the interface of new utility accounts and the automation of income tax accounts so when a platform was not designed for income tax I was disappointed.

Flexibility to create grids specific to a particular task.

Some grids take significant time to load. For example vendors grid brings in all the vendors instead of allowing the user to key in search criteria first. With the number of vendors we have this can take significant time. Similar issue with payments search.