Emojot Reviews

Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use.

More platform to be included in the enjoy to track.

User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person

Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC

They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl

Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed

With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility

Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging

The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive.

It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences.

It's a very user friendly platform...can be acceible at anytime with any device...

Exceptional client service,Super user friendly platform..

I mainly use Emojot Platform for Customer Onboarding, and I found it to be particularly useful in this regard. Our CSMs also using it for customer onboarding lifecycle tracking, and it provides them with a comprehensive set of dashboards to track the progress and account journey. Additionally, we are using Emojot for customer health score tracking and churn predictions based on it. This has been very effective in identifying accounts at risk and taking action accordingly.What I particularly appreciated about Emojot is the technical support team they have and the level of extensions support it provides to do customizations. This made it possible for us to adapt the Emojot platform to our specific needs. We have integrated Emojot platform with other internal systems like Salesforce, ServiceNow as well. Moreover, the Emojot team provides flexible development services which they do the implementation based on our use cases.Overall, I would recommend Emojot Platform for anyone looking for a cost-effective solution that provides excellent technical support, customizable extensions, and flexible development services in the areas of customer onboarding, customer health score and customer journey tracking.

Nothing specifically at the moment with so far experience.

Very easy to use and very convenient. [sensitive content hidden] and his team very supportive and great to collab with you all

Nothing major to mention overall i am really like every facility

Emojot have a very engaging, customizable, easy to use platform.

Lack of integration with other systems - not that it couldn't be done, but we didn't need to spend the additional $ to make it happen right now.

It is a very 'easy to use' platform that helps to analyse customer experience in a simple, but effective manner.

When the graphs are downloaded, the downloaded image isn't user friendly when making presentations.

The product is simple and easy to use. It is also flexible and configurable.

Some minor UX improvements could make the experience even better.

Integrating into the existing processes of managing maintenance related issues was very useful to staff, also helped us to reduce our paper consumption.

Perhaps more training would be useful for staff handling the system on how to generate reports and to get the maximum data analysis out of the system.

The feature that it captures the customer details and the reach back email.

The price increase in 2022 was too high.

Whole application was provided required details with user friendly data flow.

Totally satisfied with the provided facilities

The analytics provided were very good in understanding the results of the surveys. The team helped us to customize the views to suit our needs and also, was able to provide data based on our requirements to support each stakeholder.

Nothing significant. We did initially face challenges with few users not being able to grasp the data, but the team at Emojot was very helpful in supporting us overcome the challenge.

Data analysis and dashboard presentation

Have not experience such an issued with Emojot platform

The analysis shared by the team post survey was super insightful. They presented a lot of visual graphs etc which helped us grasp the overall results very quickly.

For us the only drawback I saw was manual effort to send data to the team since we do not have our CRM synced. Not too much of a hassle though.