Treat Reviews

Treat is great at doing what is offers, allowing for your prescribers to prescribe. API was very easy to use to setup with our own EHR.

Also it greatly simplified our onboarding process for providers.

Lastly customer support has always been incredible

UX seems to need some love. Feels like updates are far and few between.

Treat was able to be set up almost immediately, it requires no application and can be accessed just from the web. It is a little more clunky but can also be accessed via the web on your phone or ipad, although it does not have an app or does not seem to be formatted perfectly for those. You can see when they picked up their prescriptions

My primary challenge with Treat is that there is not a way to save multiple pharmacies or have a history of pharmacies that a patient frequently uses. Our clients are increasingly mobile, want convenience of picking up at work or near home, traveling and also due to med shortages they sometimes need to constantly change their pickup pharmacy. It's very hard to tell where I last sent the medications, which adds to my administrative time since I'll have to keep track of that on my own. It would be great if each prescription listed which pharmacy it was last sent to. Although it helps with safety, there are many contraindication alerts that i must click through

Extremely well document integration guidelines and a dedicated team to setup the product.

Regulations around what can or cannot be done via integrations, however this is an industry wide issue.

Ease of use, efficiency, and acually visual organization on screen.

Seemingly some redundancy/"red tape" getting to the actual signature screen, but to be fair, I'm sure the multiple steps are necessary and they end up being easy to navigate once you use it for a day or two.

It's easy to input and pull up prior patients, it's fairly simple for those of us new to having to get something like this off the ground, info is accurate and easy to find, and customer service has been very patient, helpful, and available when needed. The cost is billed monthly and is reasonable-- we have a very small budget in our tiny University-based Student Health Center, so that was a key factor in our decision.

The whole refill thing is clumsy and involves an extra couple of steps that seem unnecessary and redundant.

My company mostly used Treat for writing prescriptions for controlled medications; it integrated well with our product at the time. I continue to use it for checking the national database, and it is extremely good at that; makes accessing the PDMP much more bearable than going through the state website.

I occasionally struggled with easily accessing which patients were needing/requesting refills, mostly because I was unable to find a way to sort and ONLY see prescription requests for myself, instead of for my whole team. This may have been a settings issue, but I was not able to figure it out.

Writing a prescription is very easy. Electronic signatures are also very simple as well.

Adjusting a prescription is problematic as it is impossible and requires a new prescription for each adjustment. There is no clear cut way to look at a prescribing history as well. The medication interactions are repetitive and monotonous as you have to acknowledge the same interactions mutiple times during the same prescribing session each time the offending agents are prescribed with each other.

It sends prescriptions quicly to chosen pharmacy

Too many pages to click through. Poor search function doesnt work very well if I type too fast. Sometimes I will type the entire name and the search fails and I have to delete a letter to get filtered results. Often things dont appear in PDMP but other users see different information. Unable to see prior pharmacies used. Some patients need medication sent to multiple pharmacies and it makes it very difficult. Difficulty to search for pharmacies when patients only have the phone number.

It is a helpful data base of patients and their previous prescriptions. Reliable access from anywhere.

There is no way to keep more than one pharmacy in patient’s profile. Also, if a prescription is cancelled, there is not a way to document and review the reason later.

Easy to put in pt info and find pharmacies.

Not easy to send refills- for ex I wrote a 30 day supply, 0RF. I can refill that but have to put in a fill new script if I want it to be 30 days, 1RF or 2RF

Secure, NEVER crashes! Reasonably priced and it's being improved

Lots of room for functionality improvements. Customer support always through tickets / no effective chat is annoying for busy clinicians.

Simple enough for providers but they don’t like id.me quirks.

Support has been terrible since dosespot take over. Nobody picked up phones. Account manager didn’t event bother to reply emails. WTH.

Lots of id.me issues as well

Treat is easy to use with notifications when refills are needed. Seamless e-prescribing for narcotics.

Occasionally have an issue with prescriptions not being received.

Ease of use of Treat for prescribing medication.

Doesn’t always tell you what to prescribe the past

It's affordable, relatively easy to use, with a modern interface

I wish I could modify a renew order, it would save me a lot of time!
I would also like the option of saving multiple pharamcies.

The program compiles a "favorite list" of frequent prescribed meds.

The prescription file does not contain dates the prescriptions were written

My favorite part about Treat is that it is accessible from any of my devices.

Sometimes the preset drop down dosages and instructions don’t match exactly what I want them to say, but I can alter them somewhat in the signature.

I think it very basic, but that makes it relatively easy to use.

I would like if I could edit the prescriptions when renewing

Easy to follow and easy to order meds. Alerts are easy to access.

Alerts should be sent via text as well as email

I love how quickly the set up works, and that all of our providers are able to use it, even if they don’t have their own charting system.

It’s a little complicated setting up NURSE permissions. But their customer support team is very helpful.

Relatively easy to use
Helps with record keeping
Meets dual authentication requirements

Too many required “clicks”
Difficult to add scripts other than ones Iuse primarily

Ease of use, easy to learn how to use it

The controlled substance database is not integrated into the system