ALVAO Service Desk Reviews
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15 Reviews
- Industry: Chemicals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple yet powerful ticketing tool
Reviewed on 2024/09/06
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end...
It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.
Pros
Since it’s not a complex enterprise solution, it’s incredibly easy to set up and use. It’s helped us automate many of the routine tasks we used to do manually, and the system is also customisable, allowing us to tailor it to our needs. Overall, it’s a simple yet very powerful tool.
Cons
I think there’s room for improvement on the dashboard, especially to add some metrics we’d like to see at a glance.
Reasons for Choosing ALVAO Service Desk
It didn’t meet our needs; the lack of necessary features and an unintuitive interface for end users were the main reasons.Switched From
Spiceworks Cloud Help DeskReasons for Switching to ALVAO Service Desk
During the trial, we found ALVAO to be the easiest and most straightforward to work with.
- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best decision to obtain Alvao service desk
Reviewed on 2024/09/02
We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencie...
We used to handle ticketsthrough a shared mailbox. This caused a lot of confusion and inconsistencies in our daily work. Customers weren't satisfied, technicians weren't happy. That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.
Pros
- clear automated processes incident, change and request management
- ai capabilities and automated workflows
- microsoft integrations such as Teams and Oulook
- great licencing and easy to use - it is used in the entire company
- good Powe Bi reports for easy overview
- easy to use for users for raising a ticket
- mobile access
- good self-service portal, service catalogue, custom forms and fields that we can set up according to our very specific needs
- amazing Alvao customer support and implementation - quick and easy for a good price
Cons
- Knowledge base is weak
- Search field should be also improved
- More regular product upgrades/new version - not only once in a year
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ALVAO Service Desk
Reviewed on 2024/12/17
Fast and clear web interface - easy and user friendly operation.
Fast and clear web interface - easy and user friendly operation.
Pros
An easy to use environment with features.
Great support from Alvao.
Web interface.
Cons
Based on my current experience with Alvao, I can't pinpoint anything I dislike about it.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ALVAO Service Desk
Reviewed on 2020/04/23
We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing...
We currently use the ALVAO SD primarily for IT processes, and part of Purchasing and Marketing activities.
Pros
Useful and universal tool for ESM
ITSM/ITIL support
Quite a few interesting functionalities
Connection with AM tool
Console and WebApp for users
Cons
Worse, more complicated, inconsistent UX
Deploy of customization aren't easy and complex
Poor support and FIX release (long time bug repair)
New/updated functionality and improvements comming too late
Missing function of User Activity Monitoring tool which has been retired
Poor function improvements for the SDC (just WA development preference)
In some cases bad license terms and pricing
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
With Alvao servicedesk our users can completely rely on the IT department.
Reviewed on 2024/11/20
The solution allows us to be more efficient than we might otherwise be, and its user interface and...
The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost.
Pros
ITIL compliant servicedesk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of deployment, flexible and easy-to-use tool to manage not only IT operations.
Alvao servicedesk has a great integration with MS Outlook which is a fantastic option that saves time and makes it more approachable.
Cons
It's not always easy to do more complicated stuff. For example, JavaScript is available for customizations, but in quite a lot limited way.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
World class service desk management app you can ever think of
Reviewed on 2022/12/28
It helps to manage our departmental relationships between users from IT to other departments
It helps to manage our departmental relationships between users from IT to other departments
Pros
I love the app because it automate tickets , and serve as a point of escalation by all staffs
Cons
no cons, as I haven't find any fault using the service
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ALVAO Service Desk
Reviewed on 2020/05/06
Very good product for implementation ITSM/ITIL in organization. It allows easy expansions even for...
Very good product for implementation ITSM/ITIL in organization. It allows easy expansions even for non IT processes (for example facility management). Clear implementation of Service catalogues.
Pros
Easy control and integration with Microsoft products (Outlook, Excel). Good options for customization and expanding of the tools functions. Great support and regular development of this product.
Cons
Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Short review based on more than two years of use
Reviewed on 2021/07/01
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality...
Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.
Pros
We appreciate ease of use for our end users. The tool can handle advanced routing of tickets to distributed teams without overcomplicating things for end users.
Cons
There are always ways to improve the product. To the required extent, the system met our expectations.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alvao at MERO.
Reviewed on 2020/05/20
Pros
From the user's point of view, the web application is clear and easily customizable.
Also with easy administration via web interface. Creating services, their editing, working with groups.
Integration with Outlook. We wanted to have the requirements clearly in one place. With communication and links to other requirements and their status.
Cons
At the moment, we are satisfied with the set functionality of the software.
Any suggestions for improving functionality are accepted by Alvao.
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SVI Jihlava - ALVAO Service Desk
Reviewed on 2021/06/23
Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now...
Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now simplified and transparent.
Pros
Basic workflows easy designable by user.
Moder web UI.
Outlook plug-in.
Great team of specialists.
Cons
Thing we miss is full text search.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
IT servicedesk and more
Reviewed on 2020/04/15
Pros
- very good support team
- possibility to create own forms
- connection between servicedesk and asset management
- HW catalogue addon
Cons
- no parallel approval
- after creation, the request is only in plain text (forms can no longer be used)
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Used as Enterprise System Management
Reviewed on 2021/06/09
We use ALVAO Service Desk as full Enterprise System Management across all departments within our...
We use ALVAO Service Desk as full Enterprise System Management across all departments within our company.
Pros
Easy deployment, including adding new services, departments. Good possibility to connect to other systems in enterprise. Easy to use for users.
Cons
Long developement cycle (major version once a year). Almost no support for agile.
- Industry: Industrial Automation
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ALVAO ServiceDesk
Reviewed on 2021/06/04
Pros
SW is easy to use, very friendly, no pb to set up new process.
Cons
not comfortable to do interface with another SQL database
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ALVAO Service Desk
Reviewed on 2021/06/08
Our experience is positive, the application meets our requirements
Our experience is positive, the application meets our requirements
Pros
Easy to use. Frendly graphic user interface.
Cons
Still about evaluating. Need to update the app.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall satisfaction
Reviewed on 2021/06/14
Pros
The tool greatly improved our communication with end users and helped us organize the team and structure our work. The end users enjoy intuitive user interface.
Cons
Price, but I understand that nothing can be expected for free.
