Admin By Request Reviews

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47 Reviews

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AdminByRequest Product for PAM for Workstations or Servers
Reviewed on 2023/08/15
Pros
it has all of the features required from a PAM solution. the portal is very intuitive and easy to understand and the deployment is super easy. there are no issues with the software like glitches or bugs.the agent is very small (under 2 MB) and doesn't generate performance issues on devices.you can pre-approve software, and deploy and approval mechanism. you can even revoke admin rights for Helpdesk teams but leave them an easy to use elevation method.
Cons
blocking elevation of child process for pre-approved software.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
he Best Solution I've Seen Since 2019
Reviewed on 2024/04/02
My overall experience with Admin By Request has been highly positive. The 25 free licenses truly...
My overall experience with Admin By Request has been highly positive. The 25 free licenses truly allowed us to test the product thoroughly without any pressure. Its setup is straightforward. The sales and technical support teams are exceptional, readily available to answer any queries. This tool has significantly saved time for my Helpdesk in handling installation or configuration requests and has empowered users to be more self-reliant in their installation or settings adjustment requests. All the while, it maintains perfect control over administrative rights
Pros
The simplicity of deployment and configuration stands out with Admin By Request (ABR), alongside its seamless integration with Entra ID. The inclusion of reports and automations powered by machine learning and AI enhances its efficiency. Additionally, the offer of 25 free lifetime licenses is highly appreciated, providing ample time to thoroughly test the product. The software agent is impressively lightweight, minimizing resource consumption. Furthermore, the offline mode proves extremely useful for complex remote support scenarios.
Cons
the interface for creating different policies based on groups could be more intuitive. The user rights management should also be simplified into roles for easier comprehension and application. The server version operates unpredictably at times, indicating a need for improvement.
Reasons for Switching to Admin By Request
I chose Admin By Request (ABR) for its unmatched ease of deployment and configuration, allowing for swift and efficient implementation. Its features perfectly meet our needs without being overkill, offering an honest pricing model and a compelling return on investment.- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ product
Reviewed on 2025/02/11
The admin portal is very easy to use and your documentation is very clear.
The admin portal is very easy to use and your documentation is very clear.
Pros
The fact that we can use it offline fits perfectly with some of our use cases
Cons
It doesn't detect automatically every UAC pop-up. For example, if I click on an executable that requires admin rigths, it just prompts me with the UAC and I need to click "Run as Admin" specifically for ABR to be triggered.
Alternatives Considered
Microsoft IntuneReasons for Switching to Admin By Request
IEPM could not process just in time requests. It had to be a pre-approved "rule".- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Admin By Request Works
Reviewed on 2023/10/03
Overall, it has helped us to not give local admin privileges to users but still allow them to...
Overall, it has helped us to not give local admin privileges to users but still allow them to install software.
Pros
It's easy for the clients to use and request access.
Cons
Sometimes the interface for the console feels a little bulky
Alternatives Considered
Profitbase EPM- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An excellent system for ESports Computer Management
Reviewed on 2025/01/22
When I started, I was pulling my hair out trying to manage requests for game updates while also...
When I started, I was pulling my hair out trying to manage requests for game updates while also keeping our network secure and preventing unnecessary access. Admin By Request has allowed our ESports program to be self sufficient within a certain bubble that gives them what they need without compromising our network's security.
Pricing per end point is reasonable, and the 25 free initial endpoints is a great deal if you are wanting to try it out, or are looking to manage a small number of computers.
Pros
I can actively monitor a deployment of computers used for our ESports computer labs, enable updating of game clients, whitelist specific applications needed and inventory our computers, all from my desk.
Cons
The mobile app while useful seems to be buggy and sometimes an afterthought. Requests get stuck when approved from a push notification, and sometimes the app requires closing to refresh the queue.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Must Have Solution in 2024
Reviewed on 2024/09/13
Admin By Request has been in place for over 2 years. It really simplified our IT management,...
Admin By Request has been in place for over 2 years. It really simplified our IT management, empowered our users to perform their own software updates and software installations for allowed software. It has reduced our IT tickets significantly and overall made us much more secure as an organization.
Pros
The simplicity of setting it up and the ease of approvals with a variety of approval methods available. We chose to use the Teams Webhook for approval review. Our users didn't even notice they no longer had admin rights, their software just worked and updated!
Cons
The pin code process is tedious to find the machine and enter the PIN. Aside from that, it's an incredible product.
Alternatives Considered
BeyondTrust Remote SupportReasons for Switching to Admin By Request
It met our requirements and was better priced.- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Admin By Request - An Excellent PAM Tool
Reviewed on 2024/06/20
The experience has been amazing. Excellent communication with the company, and a great tool
The experience has been amazing. Excellent communication with the company, and a great tool
Pros
It is easy to use and configure. It gives many options for different access by people/groups/computers.
Cons
So far, we have not found anything that we dislike.
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loftin - Admin By Request Review
Reviewed on 2024/04/09
Pros
Robust feature set and easy to use, manage, and deploy
Cons
Some bugs, not many now as the bugs I experienced have been addressed and patched.
Alternatives Considered
CyberArk Privileged Access Management SolutionsReasons for Switching to Admin By Request
Price and Feature set. Other solutions were missing QoL features and the price was well over $20k. One solution never reached out to me until after I signed with ABR- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Admin By Request Review
Reviewed on 2025/01/13
Pros
Simplicity of the dashboard and how easy it is to configure policies and settings and the ability to immediately remove admin rights hands free.
Cons
The help desk could be more alert. I went a few days before hearing back on a ticket I opened.
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would Recommend
Reviewed on 2025/01/31
It simply works. Users like it. Support team members like it.
It simply works. Users like it. Support team members like it.
Pros
Admin By Request has allowed us to seamlessly implement Privileged Endpoint Management capabilities Just-In-Time leveraging our identity provider at a fair cost.
Cons
I don't have anything bad to say about Admin By Request.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
High quality end-point security management tool that saves IT team lots of time!
Reviewed on 2024/10/22
Excellent tool that increased our IT staff productivity when managing end-point user security.
Excellent tool that increased our IT staff productivity when managing end-point user security.
Pros
Admin by request has been a game changer for our IT team because we can have granular control on how we manage user elevated privileges. The logging of actions user once we authorize or allow them temporary elevated rights is extremely helpful when there concerns or issues.
Cons
We have not had a single complaint so I don't have any comment about cons.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Game-Changer for IT Security and User Autonomy: My Experience with Admin By Request
Reviewed on 2024/03/19
dmin By Request is more than just a software solution; it's a strategic tool that has empowered our...
dmin By Request is more than just a software solution; it's a strategic tool that has empowered our organization to achieve a higher level of security and efficiency. It has alleviated many of the headaches associated with administrative rights management, allowing us to focus on driving our business forward. For any organization looking to enhance their IT security while maintaining user productivity, I cannot recommend Admin By Request highly enough.
Pros
From the outset, Admin By Request impressed me with its intuitive interface and seamless integration into our existing infrastructure. The software's design prioritizes user experience, making it straightforward for our team to navigate and configure settings without extensive training. This ease of use has significantly reduced the learning curve and allowed us to implement stringent security measures without impacting productivity.
Cons
We did have some issues where it removed the local user on a PC. Working with support, we have remedied the situation.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must for higher Education
Reviewed on 2024/02/19
We had a lot of users at the university with local admin rights. There are so many different...
We had a lot of users at the university with local admin rights. There are so many different departments that use different software and are always in need of updates. Having Admin by Request allows us to manage admin rights, and we do it all remotely using the app on phones to grant permission. We recommend Admin by Request to any organization that wants to keep their network secure by denying local admin rights.
Pros
What we like most is the flexibility. We are able to use ABR off campus through our cell phones to grant requests. Also the price point for the software is excellent and helps us make the decision to renew every year!
Cons
I know this may sound crazy, but we have yet to see any cons at this point. This could change down the road, but as of now there is not any.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Worth the purchase | easy to deploy
Reviewed on 2024/02/27
ABR does exactly what it states. We're continuing to learn how to better utilize the software, but...
ABR does exactly what it states. We're continuing to learn how to better utilize the software, but it solved immediate issues in the first week.
Pros
We have a variety of applications that require administrative permissions to update. ABR has solved the issue in that our technicians can perform software updates while we maintain the security over the endpoints. The amount of time my staff spent performing these updates easily pays for the software as well as technicians do not have to request software updates, which causes them to lose access to their shop laptops.
We deployed using PDQ Deploy and had 120+ laptops installed in less than an hour.
Cons
It's not free. :) We're still learning how to better utilize the software, but we have no complaints thus far.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A tool that improves security and makes life easier!
Reviewed on 2023/11/30
Easy to buy, easy to use, low pressure sales team. It's amazing to find a tool that does what it's...
Easy to buy, easy to use, low pressure sales team. It's amazing to find a tool that does what it's supposed to at a reasonable price!
Pros
Easy to use, easy to setup, so much easier to authorize admin requests than having to remote in and type in credentials.
Cons
The only downside is we didn't implement it years earlier.
Alternatives Considered
BeyondTrust Remote SupportReasons for Switching to Admin By Request
AdminByRequest was easy to implement on our own, which meant we learned the tool a lot better than when we pay for an implementation team.- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Definite Fan of Admin by Request
Reviewed on 2023/08/23
The overall experience with Admin by Request has been great. The fact that the initial set of...
The overall experience with Admin by Request has been great. The fact that the initial set of licenses is no charge allowed us to work through the full setup and release process on real users so that the rollout was clean and users in acceptance of it, due to ABRs ease of use.
Pros
Unfortunately we were slow, in general, in cutting off users from Admin Access of their company-issued devices. By the time we reached the point of finding Admin by Request, most users were 'entitled' and so we expected resistance. First, FastTrack was easy to work with and helped us manage a pilot project to test deploy to a diverse group of users. This allowed us to work through implementation challenges, configuration issues, etc., so that the rollout could commence smoothly and reduce implementation friction. Second, with the help of the support of FastTrack the configuration and rollout went smoothly to help with acceptance. Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users. The fact that we got it implemented is big, but the fact that it went in as smoothly as it did and is now part and parcel of our operations is inestimably valuable .
Cons
No real cons. Would be better if there were a way to add licenses a little more easily ....but it's not painful.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product
Reviewed on 2024/06/12
Amazing experience with the product and support
Amazing experience with the product and support
Pros
Application suits the business requirement in terms of security and no Local Admin rights are required.
Cons
Can't think of any feature which we don't like. The product is fit for purpose and delivers whats required.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Fantastic savings of time.
Reviewed on 2023/08/10
Pros
We use ABR for the use of requesting Admin use by those that need it often, but do not have permissions due to our customer security requirements. My IT team has designated and created some auto-approved tasks that streamline the process significantly for the employees. The audit log feature is amazing to ensure that what is requested is what was done by the user.
Cons
It does seem that some of the default settings with in ABR override the settings that we enabled for our standard user set via Azure AD/Intune. Things like deleting an icon or changing the time on a computer were allowed by our user setup, but the ABR removes that permission upon installation.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Admin By Request Review
Reviewed on 2023/09/15
Overall AdminByRequest has been an amazing product to manage both our Windows and Apple devices...
Overall AdminByRequest has been an amazing product to manage both our Windows and Apple devices with one platform.
Pros
Admin By Request is a great product. Much easier to use than other Access Management Systems and very user friendly compared to most.
Cons
Customer service could be a little more responsive
Alternatives Considered
BeyondTrust Remote Support- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Admin By Request MCPSS
Reviewed on 2023/11/02
Pros
It can help you eliminate local admin rights and improve your security posture. You can allow users to perform elevated tasks when needed, without having to wait for IT approval or intervention. You can monitor and audit all privileged activity on your endpoints, and get full software and hardware inventory.
Cons
It may not work well with some applications that require admin rights for installation or updates. You may need to create custom rules or scripts to handle these cases.
It may generate a lot of notifications or requests for IT staff, especially if users work in different time zones or need frequent elevation.

- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easiest way to achieve zero-trust on your endpoints
Reviewed on 2023/08/23
Everything from pre-sales to purchasing and support has been a pleasure. We have in a very short...
Everything from pre-sales to purchasing and support has been a pleasure. We have in a very short time eliminated all local admin accounts on all endpoints (including the previously fixed ones, used by IT-support).
Pros
Easy and fast deployment, great feature set (including mobile apps for admins, break glass accounts, integrated SSO (and MFA), AI approval) its all something we did't have before, and its made our security posture and administration of local admin permissions so much easier. From purchase to fully implemented a total of 2 weeks passed, including testing.
Cons
None i can think of really, it does what it does great.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy decision for
Reviewed on 2024/07/30
Pros
Quick set up, free POC to really see how the product would work in our environment. Responsive representative to handle questions. And the product worked as advertised.
Cons
During POC, I could not directly interact with support. Questions needed to be directed to sales. That said, sales was responsive.

- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool for control user accounts and install rights on endpoints
Reviewed on 2023/09/19
Pros
Admin by request allows me to give my users the freedom to request app installs without a tech needing to handle the actual process. Its very self service.
Cons
I haven't found something I don't like yet. There is a quirk with how certain installers run that required a bit of training for our admins but after we figured that out we worked around it. That isn't an issue with Admin by Request as much as it is a unique methodology for certain app installs.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ABR solved an age old dilemma around local Admin rights
Reviewed on 2023/08/15
Admin by Request has been a very cost-effective solution and great people to work with.
Admin by Request has been a very cost-effective solution and great people to work with.
Pros
The easy-to-use request function, software preapproval, and malicious software security scanning adds crucial defense mechanisms.
Cons
After years of allowing end users Administrator rights, there was a learning curve after deploying ABR. All in the name of security though. Hard to argue against.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 2023/12/19
Great product, easy to implement, great support
Great product, easy to implement, great support
Pros
The best part was how easy it was to implement and deploy.
Cons
Nothing - great product that is easy to setup.