ADP Comprehensive Services Reviews

I love how my HR and Payroll services are integrated to make everything streamlined and simpler. This significantly decreases errors and helps employees and my HR team be more efficient.

Some reports could be named more clearly but there is nothing that I dislike!

There are many things that ADP handles behind the scenes that are a relief not to have to think about, like payroll taxes and unemployment insurance reporting.

In many instances, I feel that the staff on my account are soldiers not partners. They do exactly what they are told to do (soliders). But I would prefer a partner - a person that thinks thoughtfully and critically about what you are asking them to do and then suggest a better approach or say, "hey, did you think of this?" or "did you know about this?"

Payroll & reports and analytics. It gives you a wide range of options.

In the new experience, when we have to preview payroll from the payroll register. You have to click to expand each column, so visually it's not convenient as it used to be with Classic. So personally I preferred how Classic view worked (more visual).

We were with ADP Workforce Now in what they call Majors. This is the same technology platform but with significantly less support and modules than with Comprehensive Services. During our time with Majors, we went through several significant issues that required support and it was not a good user experience. By moving to Comprehensive Services, we gained access to modules that streamlined our processes, an HR Business [sensitive content hidden] who is your right-hand person and can support you strategically as well as advocate for you when issues arise, and gained access to a better service platform and team. The amount of stress that his been eliminated by moving to Comprehensive Services is significant.

I will say that I continue to be disappointed by Benefit Services and implementation. Implementation was a bit of a mess. It was clear there isn't a checklist to make sure clients are receiving access and education to everything included. We did not gain access to some modules until after I had inquired about what we were missing and pushed to gain access. Benefit services tends to be similar to implementation where it seems the teams don't know how to use the entire system. A lot of things are missed/dropped when working with them.

Amazing implementation team, all the support, their dedication, motivation to solve all our issues/challenges.
Overall: I like that i can always get a hold of customer service to help out one very topic.

Moving from implementation to being just a regular customer is very hard, felt like falling from the mountain top to the deep valley.
Scheduling module is not up to my expectations, does not have the functionalities we need
Overall: ADP has a lot of resources to help customer (Admin) to learn the system, but it is overwhelming, i keep getting several email a day, i cannot keep up. Our company does not have a dedicated HR person just for ADP tasks and instead of helping, it just makes me stressed that i have to take care of all the tasks that ADP assigns to me.

The flow of recruitment to onboarding to benefits. The entire lifecycle

the Performance Management module is archaic and needs improvement in ease of use. File feeds also take way too long to set up and fix if any issues arise.

I like the fact that reletionship manger really cares and promotes new product and features. Fast repsonses to cases.

At times I would love to have a little extra support when implementing new feature or module in ADP. Video trainings or tutorials.

What I liked most about ADP Comprehensive Services was its integration of various HR functions into one platform, which helps simplify tasks. Customer support is generally responsive.

What I liked least about ADP Comprehensive Services was the disruption caused during the implementation phase. While changes were made in the background, our team was not notified, leading to interruptions in our daily operations. When we inquired about these disruptions, there was a lack of accountability and communication.

I liked how robust the product is. It has all that we need but there are some items that are definitely not used which may have been an education issue.

N/A. There is not anything that I have had issues with. When problems do arise, customer service works to rectify.

- Streamlined service including payroll, recruitment, employee documents, timekeeping, time off, benefits
- Easy to use
- User-friendly for employees
- Custom reporting

- Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase accordingly
- Sometimes the outages can be very disruptive without much follow up directly from ADP, customers have to try to find their own info to pass along.

The ability to pick up the phone and get a human on the other end in seconds! When you need someone to pick up, they are always available immediately. Our payroll rep is top notch, always goes the extra mile for me.

If you are fortunate enough to get a seasoned Team, they are amazing. We were given a new employee for almost a year for payroll, and it was a disaster. We have been solid now with an amazing Team after the switch, which we had to initiate.

1) The benefits dashboard
2) Ability to use Total Absence Management

Total Absence Management is not what we hoped it would be. Its not a "total leave management support tool.

You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can. The Comp Services team will become your coworkers - and the best ones ever at that.

Have had some issues with Tax Services but have seen a huge change the past 2 years for the better.

Step by step explanation on finding the solution to the issue.

Sometimes they don't always have the answer needed and have to review with other staff.

ADPs CS has been a real game changer!!

The implementation took longer to finish

The service provided by pir CSM is exemplary.

The system can quite often be 'clunky', often when I am using the field grabber tool for generating reporting, I don't have access to all fields until I clear my cache which is an inconvenience to other parts of my job.

Offers support on many tedious tasks and administrative burden

Hard to reach customer support when needed

I like the fact we have access to payroll, onboarding, recruitment, performance management, etc. in one place.

Customer support can be improved. If we don't get our assigned rep on the phone, we seem to get someone that puts us on hold for an hour+ and cannot provide the response we are looking for.

We have a good customer facing Team at ADP.

Too many silos, especially when dealing with tax issues

[sensitive content hidden] - Our payroll partner at ADP is very detail and stays on top of all of our issues.

Back up for [sensitive content hidden] - when he is out, his back up are not trained properly.

Easy to use, great features, very well laid out.

Customer service can be a little slow, but when I do have contact with someone they are very helpful.