Singlepoint

Cloud-based workflow management software

Overall rating

4,6 /5
(15)
Value for Money
4,5/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,5/5

100%
recommended this app
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15 Reviews

Joe
Joe
Overall rating
  • Industry: Mining & Metals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Team!

Reviewed on 2023/07/19

Our Approved Suppliers List was originally on Microsoft Database with supporting documentation...

Our Approved Suppliers List was originally on Microsoft Database with supporting documentation stored in Windows Explorer, which was clunky and difficult to manage. Singlepoint built us a bespoke Supplier Management module for our Approved Suppliers List with the capability of storing all supporting documents and certificates within each relevant suppliers tab. The module automatically keeps track of certification dates, and with a traffic light system visibly shows any that are out of date. There were no disruptions to business operations as Singlepoint seamlessly migrated our existing Microsoft Database list into their Supplier Management module. This has drastically improved the management of our suppliers and received compliments from the BSI auditors in our annual IATF audit this year.

Pros

Integrating Singlepoint with existing business processes was easy. This is made possible due to their expert technical team, who take the time to listen to your ideas and use cases to build a bespoke software tailored to the business needs. In addition, customer service is excellent with a member of the Singlepoint team always available for a MS Teams call to discuss any queries or issues.

Cons

There are some modules within Singlepoint which do not get fully utilised, and would be better split up into smaller packages e.g., APQP could be broken down to give Control Plan or FMEA stand alone modules.

Martin
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Does what it said on the box.

Reviewed on 2023/05/09

It a once stop shop for the company document management requirements, Engineering Change, and...

It a once stop shop for the company document management requirements, Engineering Change, and Training. Other applications available but not used in full or regularly.

Pros

Provided a central point for control - storage - access of both the company's Business Management Systems and the Project - Product documentation.Is easy to use and access can be configured per document so access & or ability to change - approve can be applied as applicable . Over the 13 years I been involved I seen the system develop and grow in if functionality and applications , allowing us to use the most applicable modules to suite our business needs at any point in time.

Cons

Can be time consuming to set up new applications but worth it once done.Better links across applications i.e. Change Management into Document Management

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Singlepoint

Best fit, options to be easily configurable to company needs. Opportunity to add additional modules in the future and at a competitive cost.
Euan
Overall rating
  • Industry: Defense & Space
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Audit Module Review

Reviewed on 2023/05/01

Fairly good system overall, the reliability of the system could do with improving.

Fairly good system overall, the reliability of the system could do with improving.

Pros

The import of the question bank to your audits was important. the general layout of the module is pleasing.The scheduling and creating an audit function is reasonably easily to understand. The ability to also create or amend how the background system process worked to make it fit our own process.

Cons

The system is not stable, the severe keeps jamming or logging out. Sometimes also crashing. This make its laborious to use.

Gary
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why working with Singlepoint will benefit you!

Reviewed on 2023/05/03

I have been using Singlepoint for around 10 years, the team there are very supportive and the...

I have been using Singlepoint for around 10 years, the team there are very supportive and the communication is perfect. Recent upgrades have been carried out perfectly by the team at Singlepoint, the the new NPI module in full use housing all our new product and product improvement projects.

Pros

The system is easy to use and user friendly, the layout of the modules within are tailored to our needs. The team at Singlepoint are very helpful and provide excellent customer support. The new recently acquired NPI module has modernised our project management process and made it effective and robust.

Cons

There is nothing I dont like about Singlepoint.

Alternatives Considered

Ideagen Quality Management

Reasons for Switching to Singlepoint

Singlepoint offered everything we needed and more. Other company's offered only 1 feature. During the onsite presentation delivered by Singlepoint we realised Singlepoint could do so much more for us then any other company could.
Keith
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective, Efficient & Robust Process Control

Reviewed on 2023/05/02

Control of processes for data retention, document control, design changes, project approval status...

Control of processes for data retention, document control, design changes, project approval status are all easily managed. The friendly team at Singlepoint have always been available to support our software and provide requested improvements extremely quickly.Positive experiences when interracting with the team.

Pros

The NPI module we have recently brought on line with Singlepoint has been a revelation. The use of this moduke has provided electronic records of all our APQP processess from Quote to approval. Previously using spreadsheets and paper copies of documents gave us huge potential for data loss and missed process steps, working with Singlepoint to develop this module to suit our automotive approach has made this process robust and fully traceable. Document control and management has always been a huge benefit. All our documented procedures, operating techniques, control plans etc etc. are stored in singlepoint. This provides us with easy revision control, auditable document history and a log of user access.

Cons

We have not encountered any issues with the product, integration was simple and well supported modules are easy to use and manage.

Steve
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Though some initial growing pains, a happy customer overall

Reviewed on 2023/07/21

Singlepoint has been a good first step in transitioning a lot of our paper based system into a...

Singlepoint has been a good first step in transitioning a lot of our paper based system into a paperless, electronic more controlled environment. The overall experience with the system and the typically prompt customer service has been good. Live customer service and ease of submitting technical issues is welcoming especially in the times where typically you are speaking with automated systems when trying to customer support for other products

Pros

The product has a learning curve, but it is not too steep and once you understand the basic principles it is easy to use. The permission levels on a module and individual document basis have been the most useful and impactful. We are continuing to evaluate other modules within the Singlepoint system for implementation within our company as we look to maximize the potential of what Singlepoint has to offer.A

Cons

A training module that more easily integrates with other modules, especially the document management modules would go a long way in getting our company to a more paperless state. The implementation of the system within our business has been difficult, but I believe that has more to do with a resistance to change rather than the actual system itself. There are more bugs and glitches within the system than I would have expected with what I thought was a more mature product.

Luke
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Document Management & Visual Navigator

Reviewed on 2023/05/16

We have been using Singlepoint for roughly 7 years now, over this time we have developed a number...

We have been using Singlepoint for roughly 7 years now, over this time we have developed a number of modules to suit our needs. Support and communication from Syncronology has always been extremely prompt and polite, with the team always going above and beyond to ensure we're getting the most out of Singlepoint.

Pros

Singlepoint's Document Management & Visual Navigator modules are quick, easy to navigate and user friendly. Both modules allow us key features that are required for working within a regulated industry such as Approval Workflows, Audit Trails & managing Access Rights.Visual Navigator has streamlined how we access documents on our site and continues to grow as we expand our business.

Cons

No way to link the RADAR Dashboard/Reporting module to the Document Management (DCS) module currently, although we have been advised that this is being addressed with the new DMS module.

Justin
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Auditing at Bandvulc Tyres

Reviewed on 2023/05/03

The planning of audits can sometimes be a painful experience depending on the size of your audit...

The planning of audits can sometimes be a painful experience depending on the size of your audit schedule. Along with keeping track on raised issues and complying with ISO cr4ditastions the audit process will take a lot of your precious time during the working week. Single point takes all these issues, package's them into one nice software system and makes maintaining the audit process simple and efficient.

Pros

There isn't a feature on Singlepoint that I don't find useful. The whole software is designed around your needs and can be developed to suit your business profile. The customer service and there training is exemplary and I have already recommended this system to other business through my own network. Keeping track of your audits, schedule and raised issues is simple, all in one place and very nicely presented within the software. It only takes a few minutes of use after some training to start to see its benefit. Try It! you will be amazed at how it helps your audit process.

Cons

The audit software App that can be used on most tablets still needs some development. The App is usable and works well, however I would have like to see this develop as quick as the main software did.

Peter
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Singlepoint Review

Reviewed on 2023/11/01

Well matched to our business. Support is responsive to suggestions from users to enhance features.

Well matched to our business. Support is responsive to suggestions from users to enhance features.

Pros

Its features align very well with our management system requirements. It is flexible and adaptable to grow as our needs develop. It can be supported either in-house or by Syncronology.

Cons

One or two clunky areas but those are becoming fewer with product development

Adam
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Singlepoint, an important aid to customer understanding of process.

Reviewed on 2023/07/21

Experience with Singlepoint has been positive over the many years using the software. The ease of...

Experience with Singlepoint has been positive over the many years using the software. The ease of use has allowed my engineers to create, edit and work with without any real issues.

Pros

The product is relatively easy to build and edit projects.

Cons

Ability to input photos / pictures.Cannot use as shop floor instruction for this reason.

Andy
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Welcome to the 21st century

Reviewed on 2023/04/18

Excellent has reduced administrative burden, documentation errors have reduced by 80%. Cost of...

Excellent has reduced administrative burden, documentation errors have reduced by 80%. Cost of administrating quality systems, NCR and Concessions are by around 40%

Pros

All users on the same platform sharing information and stats in real time. SImple transfer of existing documentation, processes and procedures across. Links directly to our MRP system is 100% configerable to our needs and how we work.

Cons

Honesty not found one yet. Limited time to understand administrative requierments and user learning.

Kerry
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Singlepoint Review May 2023

Reviewed on 2023/05/10

Quality control to meet the IATF standard and ISO 9001.

Quality control to meet the IATF standard and ISO 9001.

Pros

Singlepoint gave our what was small company immediate document control within 1 month. The resource needed was minimal to ensure it was a smooth process. We have grown with singlepoint as they have grown. More modules offer more improvements to be made within Surface Transforms

Cons

As we grow our shift patterns have expanded. I'd like a good 24 hour emergency service to enable us to not stop production. A telephone number instead of an email would be better to us.

Stephen
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Singlepoint Review

Reviewed on 2023/05/19

Really easy to use and simple in most cases to change. Having a centralised document system has...

Really easy to use and simple in most cases to change. Having a centralised document system has been critical to the business and being able to link it directly to our ERP system has helped with user interface.

Pros

Easy to use & simple to find documents. The GDPG is a nice set up

Cons

That I require support for any changes to workflows

John
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software to suit everyone's needs

Reviewed on 2023/07/25

The experience we have had with Singlepoint has been a very good one as we are looking at using...

The experience we have had with Singlepoint has been a very good one as we are looking at using further elements such calibration control and also document control which will cover multiple sites.

Pros

The team from Singlpoint were very engaged and listened to everyone's idea's and requirements at the initial stage of the project , this progressed and through additional meetings a working example was shared and again when the singlepoint team were asked about small changes again they were very accommodating and the APQP process was completed. This has been seen by our customer base and all like the software.

Cons

We have had no issues with the system so far.

Bethan
Bethan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Document management in regulated industries

Reviewed on 2023/04/19

Very positive, support team very helpful to in getting our team up to speed and able to customise...

Very positive, support team very helpful to in getting our team up to speed and able to customise workflows.

Pros

User interface is very clear and understandable by whole team. One of the key strengths of Singlepoint is its robust collaboration and workflow management features - this allows us to work on the same documents and manage version control for key factsheets/information. Audit trails are also very important as we work in regulated industries.

Cons

We don't use all the features so may not be getting the most out of the system