DonorView Reviews

DonorView is a single repository for everything. Spreadsheets and e-mail are no longer acceptable when a tool like this is available.

The e-mail newsletter functionality is a little querky. The resulting messages appear very different with different browsers.

The ease of using DonorView has completely helped our organization. It offers everything we needed such as tracking donations, membership, embedding forms onto our website, events, and SO much more. DonorView customized our entire database to fit our organization needs. It's like we have our own personal system that no one else has with all of the custom features DonorView created for us. Whenever we need changes, they do whatever we need with no fees to do so. We are incredibly grateful for how accommodating their customer service is as well. They always get back to us with any questions or requests to make changes to our account. Typically in less that 24 hours. It's great having such a great team to rely on to make sure our organization functions well.

Initially getting the software there is a lot to learn with certain features. But, DonorView offers great help videos you can watch. If your questions aren't answered in the videos, their customer service is a great plan B and they always get back to you quickly.

I like this software for the online auction section that can be included with events. The ease of function for closing and charging all at one time has help simplify the process. The email and text notification feature is extremely helpful to inform those that they have won and auction item.

Merging records is extremely easy in DonorView and editing information in a donor record can be completed with ease.

What I like the least is if someone creates a new record when bidding on an auction and they are already in our system it creates a duplicate record. This is extremely frustrating that it can't pick-up and recognize this and ask them a few questions to avoid the duplicate record process.

On the surface, it appears to do a lot.

This may be more price friendly than other products, although we pay $3,500 a year, so it's not cheap.

I do like the additional features of them mailing out tax receipts / thank you letters.

Reporting is awful. When asking for help from support, their feedback was that they know the reporting feature is not great. It's very difficult to get the information needed - especially multi year comparison -- without manually manipulating it in Excel.

Does NOT work with all browsers. We're using this for ticketing for our gala and it doesn't work on all of the browsers -- who knows how much we have missed out because of browser issues.

Peer - to - peer pages are not custom enough and don't look the best. It isn't user friendly.

The product in general is clunky. They also charge you a monthly fee for donation swipers.

Tailored reports make this system great and usable for all organizations. Being able to keep credit cards on file and charge them over the phone has been amazing during Covid. The customer service and help in our transition to this software was great!

The software isn't great for online events but worked well for in person donation events

Donor View allows us to maintain great communications with our donors, filter them for upcoming events and pledges, and ensure all tax documentation is timely sent each year.

To ensure/force a login when a returning donor or new donor/constituent gives to us.

I am new to this product. I had a question about the data I was seeing. I sent an email and within the hour I had the answer I needed.

I do not know all that it is capable of yet.

DonorView is easy to use and is very feature rich and comparable to much costlier products. Having mailing lists and donor management all in one place has been very helpful and a big time savings.

Some of the navigation is a little confusing.

I like the ease of use. We used to have a different software that you almost needed to be a programmer to understand how to run simple reports. Donorview makes reports very easy and is easy to train new users on how to use the software as well.

The mailmerge feature for thank you letters ....

I primarily work with the financial options available in DonorView. Before using this software, we were using more than one software system to accomplish our needs, and by switching to DonorView, we were able to consolidate into one system instead. They have a text feature that allows your constituents to easily give via their phone. It is very user friendly as an administrator to process one-time gifts and/or set up monthly giving for your constituents. We also have a giving page on our website that links directly to our account with DonorView via their portal. On the giving page you have the option to set quick give buttons ($25, $50, $100, $500, etc.) or there is an "Other" button where the user can choose the amount they would like to give. You can also set up giving for a one-time gift or recurring gifts (with options of weekly, biweekly, monthly, quarterly, etc.) Donors can create logins and save credit/debit cards to their profiles so that they don't have to enter that information for each gift. In closing, you have the option to email giving statements at the end of the year which makes it easy to send and quick for your constituents to receive. You can also send a personal letter with the giving statements if you wish.

The text-to-give feature brings up a form for the user to fill out in order to give. I know some text-to-give platforms offer the ability to just text the amount you want to give to the number instead of filling out a form every time. I think this is more of a personal preference for the user, but I can see how texting the number is quick and easy, where filling out a form takes a little extra time.

I really like that Donorview offers a little bit of everything. That was what convinced us that it was the right product for us. We are a small non-profit performing arts organization and we not only fundraise but also host events. So the CRM is critical but also the Events features have been invaluable.

I find the reporting a little challenging to figure out. I end up using trial and error to find the right combination of boxes to tick to get the info I need.

I really like the email marketing and the ease of sending our newsletters and emails using their nice selection of templates. I like the CRM-find it comprehensive, easy to use and easy to maintain

Would like to see an upgrade on their payment system for events and tickets. Other than that, I loke working with all the elements of DonorView software.

We were "sold" on all of the great features and that it had an online auction portal.

It has been buggy and problematic since day one. There are NO data formatting restrictions, so you are going to get data in multiple formats. Junk in...junk out...very unprofessional look. No way to control that...and they don't seem to care about it either.
Data pulls are inconsistent. You may tag something in a "Category" and then try to print using that tag, and not all of the tagged items will be pulled on the report. This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start. It glitches the first time almost every time. In the afternoon, the site gets VERY sluggish. I honestly would NOT recommend you go with DonorView...too many issues.

#1 Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction.

#2 Innovation - Donor View understands our non profit business environment and works with us to create effective processes.

The integration did take a fair amount of time and I was not part of that process .
As a user the software training provided by DV was excellent.

DV is not without it's problems. But in my opinion as one user - DV focuses on customer relationships so that our organization does not lose revenue, it seems like everyone that I have interacted with at DV is committed to viewing their operations from the customers' perspective.

The user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours.

While there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently.

My experience with Donorview has been fine. We still haven't fully learned all aspects of the software, or utilized it to its full capacity, which is a bit frustrating on our end because of the amount that we are investing. We are still a very small organization so it's essential that we get our bang for every buck utilized. I did find that some areas could be more user friendly, but that could just be a user issue... need to do more research/studying to better utilize the services.

I honestly still need to delve into the system. I'm still not completely secure in my knowledge of utilizing all of the platforms and therefore still need to research and learn more. It would be nice if there were lower price points for smaller organizations, as the amount that we are investing in the software is a bit much. At the current moment that would be my only concern and feedback.

Covers many different areas of a non-profit's daily database, fundraising and marketing needs all in one place- one-stop shopping is great!

Email program and reporting is tricky, not as intuitive. Sometimes takes longer than needed. Also, does not allow PDF attachments or embedding which is tricky. These features should hopefully be coming soon to the program.

DonorView has a log of functionality that is customized to my organization's needs. The customer service is friendly and timely.

I have a lot to learn about DonorView's functionality. I have records that are associated with an organization, but I also need to use the data to address individuals that are associated with the organization. This has been difficult to manage when I export the data to send correspondence to the organization/donors. As our donor base increases, this will be more difficult to decipher.
DV charges 5% for online credit card transactions. This is higher than average. I am currently exploring other options for this functionality.