MDnet EHR Reviews

We liked the flow of the EMR and how you can easily navigate through each section of the chart.

I don't like that I can't run report with a date span of more than a month.

EASY TO USE
HELP LINE IS EXCELLENT, SOLVE PROBLEMS ON SPOT.

-HARD TO REACH A COUSTMER SERVICE REPRESENTATIVE TO SPEAK WITH, ALL THE TIME YOU HAVE A RECORDEDMESSAGE AND HARDLY SOMEONE GET BACK TO YOU
-PATIENTS WHO HAVE INQUIRES ABOUT STATEMENTS THEY RECEIVED, KEEP CALLING THE BILLING NUMBER PROVIDED IN THE STATEMENT WITH NO ANSWER AND IF ANSWERING NOBODY PROVIDES A HELP. THEY KEEP RECEIVE STATMENTS AGAIN EVEN IF HAVE BEEN TOLD IT HAD BEEN TAKEN CARE OF.
I HAVE CONCERN ABOUT THE FOLLOW UP OF REJECTED CLAIMS FROM THE INSURANCE COMPANY. I DO NOT THINK THAT I GET THE MONEY WHICH IS APPROPRIATE TO THE SIZE OF MY PRACTICE, I NOTICED A CONSIDERABLE DROP IN MY INCOME LAST FEW YEARS

Pros great customer service, easier to send medication

A little difficult but not bad, the customer service is great

The ease of writing a progress notes and the ease of billing

The learning curve when we started was difficult

The accessibility to patient charts as well as electronic medical results being stored in the patients record automatically from various lab sites.

There are many available features which cease to work when trying to use them.

We easily transitioned from our old software to enable healthcare. What I liked most is that they were able to customize it to work for our needs.

Minor things. Nothing that I couldn’t live with.

USER FRIENDLY EASY TO USE . CLAIM AND CHARGE CAPTURE ARE VERY EASY

SOME ADJUSTMENT IS DIFFICULT TO PROCESS IN EHR

The system is easy to use when checking claims explanations

I don't have any issues with MDnet EHR.

Customer service is excellent. If there is any issues I am often contacted by IT same day within few minutes. Most of my issues are resolved in timely manner.

The mobile app needs improvement for prescribing medications and reviewing patient charts. Also sometimes there is connectivity issues.

I particularly appreciate the speed with which I can make complete encounters using macros and ability to customise those macros fully. I also very much value the attentiveness and relationship focus of my account representative [sensitive content hidden] who makes me feel that the problems will be taken care of that. If he doesn’t know the answer, he will find it out, and that he cares about the well-being of my business and myself

The ICD code search is not nearly as rapid and precise as Google in this feature could use AI optimisation.

The accessibility and easiness of the charting.

Some feature buttons do not always work or have a purpose.

I like that you don't need much computer knowledge maneuver your way around EHI. When they notice a change in revenue they contact you and ask if there were any changes and/or will offer ideas to help improve the numbers.

No system is perfect. Minor glitches but as soon as you contact someone from support team the address the situation immediately.

Can be easy-to-use once a novice and then thereafter easier.

Billing cost has gone up in the past year and the add on costs

It is very User-friendly Software and data protection is very secure. It is easy to reach technical support for any issues to fix on time

We want actual copay field in Claims queue along with copay collected

Ease of use and access to customer service when needed

I have not been using the charting as much as I want to because of my commitment to another EMR

Customer service and excellent quality service

Language, distance communication between us at times

They consistently explore avenues to enhance my revenue. They Identify gaps in my practice and advise me on how to improve them.

I will say I get a lot of calls to advise me on new products and partnerships that they have.

Particularly like the ease of e-prescribing.

At times chart review is faster with paper charts.

Easy to navigate, easy to configure templates

Overall no complains.
Good customer care even though sometimes it takes long to solve isdues

The EHR support staff was essential in helping me maintain my day to day work flow. As a private practice physician, they gave me space to focus on the patient while making sure my practice ran seamlessly. The EMR is user friendly and the support staff houses highly competent and professional members to handle administrative matters. Highly recommend their service!

As with any new product, EHR takes time to learn and implement. However, once over the learning curve, it is a highly useful tool.

From a patient financials point of view EHI is very good.

Adding patient data into their charts is difficult, too many clicks.

Easy to useEasy to train personalSupport is excellent

There is nothing that I dislike about this system