abcoa Deal Pack Reviews

Excellent customer support. Modules are generally user friendly.

Some reporting is very time sensitive, which poses issues with weekend holiday month end closings. The "Help" function is weak.

Collection and integrated accounting are very important to our business and Deal Pack does a good job in those areas

The initial price and monthly are higher than other options

Accounting integration, good reputation in the industry.

Service Module, RDP Connection is outdated would prefer web-based product, Collection module not friendly if you have multiple companies. Very expensive if you want to customize the experience.

consistent stability, versatility, ease of use.

as none a direct user, but an IT support it is N/A.

THE CUSTOMER SERVICE IS ALWAYS TOP NOTCH, AND VERY EASY TO USE

WE HONESTLY DO NOT DISLIKE ANYTHING WITH DEAL PACK

We like the complete accounting from inventory management, sales to the collections module. GREAT real time reports. Customer support could not be better. Ability to track user activity to minimize mistakes and or abuse. Program is designed to grow with you from smaller single lot to multiple lots with a large portfolio. Also have great products that integrate with their software, specifically in the collections module.

There isn't a lot to like. It's more complicated, but it does have a lot more ability, so it's a give and take. I am glad we chose this software. I don't like that the parts module is not automatically integrated with the software. Parts module is too expensive. It cost as much as the entire system its self. Need improvement on handing colleterial protection insurance. Really need to have the ability change the names of program fee 1 and or 2 to CPI, especially when if you don't enter it into the correct one, it causes huge accounting problems.

User Friendly and educated Customer Support.

Would like a few more options with recurring payment module

We implemented Deal Pack in late 2017 for a relatively small classic car loan portfolio that we serviced in-house using Excel rather than selling to banks like we do with most of the loans that we make. The implementation for already-existing loans was a bit time consuming but very straightforward. Deal Pack was a huge improvement in our ability to accurately and professionally service these loans and new loans that we have since serviced in-house. Processing payments for our customers is fast and its ability to send e-mail receipts is a big time saver. The system's built-in reports are excellent as is the report customization feature. The Help feature is always helpful and complete, as well. On the occasions when we need to call the Deal Pack technical support team, they are always knowledgeable and quick to respond in solving issues.

No difficulties have been encountered with the product. As stated above, when questions have arisen, such as how to build in a customized delinquency letter, the technical support team has been very knowledgeable and helpful.

Very versatile. Does everything! I run my used car dealership selling 100+cars a month along with my 500+ account finance company. Very robust software.

The desking tools for making deals is totally inadequate and we use a different software (Promax) for our desking and CRM. Posting deals and seeing profit on each deal is antiquated and requires you to break out each deal by hand.

Customer support. Their entire support team is amazing and super responsive. A true business partner.

The CC processing cost. This is the most expensive CC processing system when compared to others.

I had no accounting, book keeping, etc experience and this was very easy to learn the program.

There are some custom reports we can't run and there would be extra cost to have them implemented.

The software is incredibly user friendly and makes my job easier. I'm impressed every time I call the support number because I get an answer from a live person almost immediately and I feel like I am their top priority.

I can't think of a con because the software and customer service is just that good.

The software is the most user friendly software my company and I have ever used. It has many robust features that make scalability a non issue. The segregated modules within the software make employee training very easy.

Visual appearance and reporting limitations.

THE WAY IT INTEGRATES WITH OTHER SOFTWARE , THE FACT THAT IT TIES OUR SALES SIDE WITH OUR FINANCE SIDE AND ANY CHANGES THAT WE NEEDED THEY WERE ABLE TO IMPLEMENT THEM TO SUIT OUR NEEDS.

AT FIRST THERE WAS ALOT TO NAVIGATE THRU. BUT IT DIDN'T TAKE LONG FOR THEM TO SHOW US HOW TO USE IT.

fairly easy daily use functions for our people

integration with other software is usually hard and expensive

The collection piece and the accounting controls

We would like to see Deal Pack integrate with our ETR program which is DLRDMV. That would make the billing out of customers a one step process because it would give them their TOP at the same time.

It has everything we need for a buy here pay lot in one package, easy to use and teach!

Lots of bugs, erratic sign-outs, crash and operates very slow sometimes

Yes, this software is super easy to use.

There is no clear button, I have to delete each field to look up a different customer. And every time I go to delete part of an account to look up a different one I get a notification that says no match then I have to click on it to close that notification making it more time consuming to get to the next account I might need to pull up when an account calls in.
Also when pulling up a co borrower it does not always pull them up so then you have to take extra steps to find the account.

Customer Support is excellent. Willing to go above and beyond.

Not able to open multiple screens/tabs containing different customer data when needed.

The help of the staff whenever I have questions or need help

When looking for a check from the past you can't just click on the check on the GL screen to see all the info of the check