DigitalRoute Reviews
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13 Reviews
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
developer view
Reviewed on 2023/10/26
Pros
Criteria for finding junior developers can be low. As it is low code platform. For correct use case they are the best choice.
Cons
As it is low code platform it can be hard to add function that is not present.
Response from DigitalRoute
Thank you for your feedback! We're glad to know that you find our platform user-friendly, particularly for junior developers. We aim to make our software as accessible as possible, but we welcome customer feedback on new features to include.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good DR Product
Reviewed on 2023/10/26
Very good; Open to new ideas; to negotiate;
Very good; Open to new ideas; to negotiate;
Pros
Negotiable; Accessible; Willing to work together
Cons
Not in country; Would be good to have technical teams on site (at times) although not critical
Response from DigitalRoute
Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great scalable platform
Reviewed on 2024/05/31
Great experience overall. The professional services team is great to work with and provide very...
Great experience overall. The professional services team is great to work with and provide very good value for the cost with very good timely results
Pros
it is a very scalable and reliable platform
Cons
The cost of the agreement is getting higher
Response from DigitalRoute
Thank you for your review! We’re glad to hear you value our platform's scalability and our professional services team. Many customers truly recognize the full value of our data management as they scale and as their offerings become more complex, and realize how critical high-quality data is in supporting revenue growth. We understand your concern regarding the cost and strive to ensure that our pricing remains competitive and aligned with the value we provide. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital Route solution above the competition
Reviewed on 2024/05/23
Dealing with a very professional and experienced team.
Support has been excellent and our system...
Dealing with a very professional and experienced team.
Support has been excellent and our system has not had any major outage which is critical to our business
Pros
Integration into network systems were seamless and without much effort
Cons
Most of the features that was needed was provided
a Few of the nice to have additions were a bit expensive for our market
Response from DigitalRoute
Thank you for your positive review!
We're delighted to hear that our integration process was seamless and that our professional team has met your expectations.
We appreciate your feedback on pricing and will continue to strive for a balance that provides great value.
Thanks for being a valued customer!
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Digital Route review
Reviewed on 2023/10/26
Digital route are a pleasure to deal with. They are very engaging and have a team of excellent...
Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support
Pros
Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space
Cons
While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost.
Response from DigitalRoute
We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support.
Did you know that with our newest products, we're now offering various subscription options for improved value alignment?
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great product
Reviewed on 2024/05/14
Pros
Easily can be prepared a flow to process any type of data
Cons
Initially(for beginners) difficult to understand and customize
Response from DigitalRoute
Thank you for your review! We’re glad to hear that you value the extensive data types that our platform supports.
Our platform (MediationZone) has been a trusted system in Telco for over 20 years, and we’ve learned much, allowing us to introduce usability and automation improvements at a regular cadence.
Your feedback is crucial to us, and we’re always here to discuss any further questions.
Thanks for being a valued customer!
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
True Data Mediation & Engineering Product
Reviewed on 2023/11/03
Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up...
Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up pace with latest technology trends and also embracing open source protocols. Partnership with Digital Route allows us to launch services frequently
Pros
Zero down time architecture, Plugins support and extensibility of the product through Development Tool Kit comes as big boost to tailor and launch new integrations. Though lately they have brought the support for various open-source technology trends such as Avro and protobuf.
Cons
Customer service area & openness to customer voice is concern.
Another area is documentation, lately there have been good improvements, however we still feel they need to make technical parameters open to configure and clearly document the defaults.
Response from DigitalRoute
Thank you for your great review! We're proud to be your partners in innovation. Our commitment to staying up-to-date with the latest tech trends and embracing open-source protocols drives us forward. We appreciate your praise for our zero downtime architecture and our extensible toolkit. Working with you and delivering top-notch solutions to your team is always a pleasure.
We invite you to flag any issues relating to customer service directly to your account team, and we will get them sorted out, especially those relating to access to technical parameter configuration.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
IT billing review of the Mediation Zone application
Reviewed on 2023/10/26
Overall satisfied for the billing processes as well as other features like data collection,...
Overall satisfied for the billing processes as well as other features like data collection, distribution and aggregation
Pros
Automation capabilities, HA features, easy to use
Cons
Some UI features, low to mid support level from support desk
Response from DigitalRoute
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our billing processes and other features. Your mention of our automation capabilities, high availability features, and user-friendliness is much appreciated. We're finding that our automation capabilities are becoming increasingly popular. Our latest UI features address the need for increased robustness.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Support
Reviewed on 2023/10/19
Pros
Based on my work position, I'm actually contact with DigitalRoute team in term of business requirement and solution. However, after these years, DigitalRoute teams always provides great supports.
Cons
As my work position, I haven't seen product limitation yet.
Response from DigitalRoute
We greatly appreciate your positive feedback and are pleased to have had the opportunity to work with you over the years. We are very happy to hear that our customer engagement processes and teams are solving your needs and we look forward to continuing this successful collaboration. Thank you for your trust and support!
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
MediationZone is a solid data mediation system
Reviewed on 2023/11/03
I like implementing solutions based on MediationZone - it saves a lot for time.
I like implementing solutions based on MediationZone - it saves a lot for time.
Pros
Proven technology, scales nicely, it is elastic and quite easy to learn.
Cons
Not following the latest trends, problems with containerization and working in the cloud.
Response from DigitalRoute
We greatly appreciate your feedback! It's fantastic to hear that you find DigitalRoute's solution valuable and time saving. Your positive comments about its technology, scalability, elasticity, and ease of use are very encouraging. Thank you for choosing DigitalRoute.
MediationZone is our traditonal on-prem platform that also supports virtualization. For cloud-native, we have Usage Engine Private Edition for Private cloud and Usage Engine Cloud Edition for our SaaS platform - check those out for your deeper cloud deployment options.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Term User of Mediation Zone
Reviewed on 2023/10/30
Very positive - we have been MZ users for many years and have changed both networks and Billing...
Very positive - we have been MZ users for many years and have changed both networks and Billing Systems many times but retained MZ. We have updated MZ several times without significant issues.
Pros
The Mediation Zone product is reliable.MZ support respond to questions, bugs and issues.
Cons
It can be quite a daunting tool for non-technical users to understand.
Response from DigitalRoute
Thanks for your positive review. We value your continued loyalty, support, and trust in MZ.
We're happy to say that development in MZ continues and in the latest version there are enhancements related to the user interface.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mediation Zone a great data processing tool beyond the Telcom and into Cloud era
Reviewed on 2023/11/06
Pros
- Batch ACID transaction safe
- Compliant with Telcom standard 3GPP
- Support most of IT protocols
- Visual programming
Cons
Version control is a lacking point so if you are many many projects / deployments in parallel, you may step on toes each other.
Response from DigitalRoute
Thanks for your positive review. We value your continued loyalty, support, and trust in DigitalRoute.
Product development continues, so we invite you to stay updated in our What's New features on the website.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
DR App Review -MZ
Reviewed on 2023/10/26
Easy platform to get the desired output.
Easy platform to get the desired output.
Pros
Ease of commenting and exchanging the information code analysis
Cons
Extra fields of information are required to fill
Response from DigitalRoute
Thank you for your valuable feedback! Your positive comments on the ease of code analysis and obtaining the desired output are greatly appreciated.
We're constantly evolving MediationZone usability functions and features. Take a look at What's New here: https://www.digitalroute.com/products/mediationzone/updates/
