Despatch Cloud Reviews

Easy to use, quick to use, rarely issues with it going down, when it has happened it is rectified quickly

communcation with an account manager is not always quick.

We have had a really easy time getting custom work finished, and with the public API, it makes it super easy to do custom functions. Recently, we needed a new courier integration, and I worked closely with [sensitive content hidden]
to get it completed. It was all completely pain-free to work with the team at DC.

There are a few limitations with the system from our perspective, but as we are not a traditional warehouse, this was bound to happen. We have managed to find workarounds for these issues by using the public API, and we are using the base functionality to its strengths.

Wed based so no server needed and once familiar with the product navigation is rather easy

A bit difficult to set up initially, however I am not very computer literate so if I can do it then anyone can with some help

We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help get us up and running asap. There was no upfront cost for all this leg work on Despatch Clouds part unlike many other companies. The system itself is excellent. The first huge improvement we noticed was the speed of the system itself, the load speed is around 10 x faster than what we were experiencing with CCP. The system is completely customisable so you can adapt it to your internal process, in effect creating various folders containing orders set of your own bespoke rules. The ongoing support is excellent, when a rare issue crops up, customer support genuinely want to help solve the issue and generally solved quickly with disruption kept to an absolute minimum. The pricing is reasonable, the customer service is great, the software itself is fantastic. Despatch cloud is without doubt the best solution for us, I’ve got no doubt we’ll be happy customers for many years to come. Thank you Despatch Cloud.

There was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive.

Despatch Cloud is easy to use and intuitive for new users. There are lots of features within the software and updates are regularly implemented on the system.

When we first started using Despatch Cloud there were occasional issues with the speed of the software, but this has come on significantly in recent months. There are a couple of features that are a little clunky, but the developers are open to feedback and suggestions for improvement.

Order management and inventory was a massive advantage to what we were using before

There are still a lot of improvements, but they are coming along

The system is really easy to use and very user friendly. The onboarding call was very easy but thorough and the team are always on hand to answer any queries we have and these queries are addressed and rectified so fast! Really happy with the system and support available and a big thanks to [sensitive content hidden] for all the help.

Dont really have anything I can say is reall wrong with the system.

The Shopify - DHL UK (Ship) integration is going to save us a lot of time

I found the integration progress somehow misleading but after a couple of interactions with Despatch Cloud's support, I managed to sort things out.

Easy to use, great system. Always updated for new shipping partners and selling platforms. API always the latest versions.

Sometimes hard to contact for updates.

We were able to arrange custom features with them to work better with our pre-existing systems.

The occasional frustrating bug can be a pain.

Ease of use and simplicity. Plenty of carriers to choose from

Tricky to set up to start with unless you have experience.

The APIs of Channels, Shipping and Billing are fast, configurable and ever evolving. Unlike the competition you can self serve and do things really quickly, access relevant logs and make changed on the fly. When it comes to the APIs I never need to contact DC.

Support is sometimes slow to react but when they do they understand what I want and I get a response from the expert team and this has been getting better and better recently.

Despatch Cloud gives me the ability to add many channels and couriers around my own piece of software giving me a huge advantage against my competitors.

The channels api was a lot trickier to setup than the shipping api which was really easy. If they could make that easier to understand it would make it more accessible but its a very powerful API.