Luminous

Supply chain management software for eCommerce businesses

Overall rating

5 /5
(6)
Value for Money
5/5
Features
5/5
Ease of Use
4,8/5
Customer Support
5/5

100%
recommended this app
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6 Reviews

Daryl
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Luminous has changed how we manage inventory, POs and has positively impacted our product...

Reviewed on 2024/02/12

Pros

Inventory tracking is sophisticated, yet simple
We have finished good inventory & raw good inventory - Luminous has been really easy to set up for both & to manage both.
Customer support has been incredible. They've held our hand & really delivered on the white-glove implementation they promised.

Cons

So far, really nothing. Adding or removing inventory in a one off manner could be simpler, but it's not been a big hinderance in our team's day to day.

Alternatives Considered

QuickBooks Online

Reasons for Choosing Luminous

We tried to use Shopify previously to manage our inventory and it ultimately wasn't sophisticated enough to manage raw goods & finished goods. It's really just set up to manage finished goods.

Switched From

Shopify

Reasons for Switching to Luminous

Quickbooks Commerce had terrible customer support and, while it probably was capable of what we needed, it was impossible to figure out. Not intuitive & no support.

Response from Luminous

Thanks so much for taking the time to leave some feedback! Our team always works hard so our clients have the best experience possible. Whether they're moving from another inventory system or switching from Google Sheets!

Devin
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luminous helped resolve our missing features needed.

Reviewed on 2024/01/23

Great. The team helped onboard us quickly and answered every question that we had. The product...

Great. The team helped onboard us quickly and answered every question that we had. The product works beautiful.

Pros

The team was super responsive. In addition, the product has way more features than most competition. They continue to add on as well.

Cons

Like all softwares, the verbage is slighly different. It wasn't a big deal though.

Response from Luminous

Hey Devin! Thanks so much for taking the time to leave us a quick review.

Edgar
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer!

Reviewed on 2023/05/05

Our warehouse and inventory management got a major facelift.

Our warehouse and inventory management got a major facelift.

Pros

Customer service is the best, they are there every step of the way.

Cons

I have yet to discover anything that I can call it my least favorite, because so far all the features I am using are of great help.

Response from Luminous

Hey Edgar,

Thank you for taking the time to leave us a review. We work extremely hard to have top of the line customer service. Our implementation team takes great pride in making sure each client is 100% satisfied.

Kyle
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic

Reviewed on 2023/05/04

Pros

Once you get an understanding of how it all works its great for keeping inventory accurate especially when keeping track of inventory is huge here.

Cons

Sometimes doesn’t update information that you input right away and have to refresh the page multiple times.

Response from Luminous

Thank you so much for your feedback, Kyle. Luminous is tailored to make inventory management simple!

Jessica
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly and Amazing Inventory and daily software

Reviewed on 2024/01/24

It's been really amazing, the features we have are great. The customer service.
The accounting...

It's been really amazing, the features we have are great. The customer service.
The accounting aspect will be amazing. Looking forward to grow with them

Pros

Reports are customizable
Features for multiple areas of business
User Friendly
Cost Friendly
Customer Service

Cons

New software - took time for me to understand.

Response from Luminous

Thank you so much, Jessica!

Allison
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for inventory management

Reviewed on 2023/07/13

Pros

Very hands on in making sure we get the most out of the product. Helps keep everything organized.

Cons

Can be overwhelming at times with all of the different features.

Response from Luminous

Thanks so much for taking the time to leave a review, Allison!

We really appreciate the feedback.