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Luminous Reviews

Luminous

5.0 (9)
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Supply chain management software for eCommerce businesses

Overall rating

5 /5
(9)
Value for Money
5/5
Features
4.9/5
Ease of Use
4.9/5
Customer Support
5/5
100%
recommended this app
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9 Reviews

Sam
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luminous is the move!

Reviewed on 2025/01/16

I have been very impressed with the team at Luminous along with the product they offer. Last year...

I have been very impressed with the team at Luminous along with the product they offer. Last year we tried to implement another ERP system and it was a rough experience. Luminous will piggy back off of what is working for your fulfillment and it will fix what isn't. The other ERP software's haven't been nearly as agile.

Pros

One of the best things about Luminous is the support and availability they offer. It is rare to have a support team that you can communicate with so quickly. I have also enjoyed the software's SKU management style. Our products revolve around dozens of variant SKUs and Luminous has been a breeze for adding and tracking them. Another great thing is their integration capabilities. The connection with Shipstation along with being a great EDI service makes them an optimal partner when it comes to Ecommerce operations.

Cons

With any software it takes time and effort to become familiar with it. When we first got Luminous we expected them to do everything for us. However if you don't go in and start "living" in it, it won't work. This led to a slower start for us. They scheduled multiple meetings and provided trainings on how to use the system and integrate your current SKUs. Implementing the software is on the company/user to learn how to utilize it. Make sure you have a dedicated person to take ownership.

ANGELA
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

YES to Luminous!

Reviewed on 2025/01/14

Highly recommend software and people! Hands on onboarding and support!

Highly recommend software and people! Hands on onboarding and support!

Pros

The ease of use, ease of set up, knowledagble people that are assisting you in the onboarding and training process. Also, the Shipstation, Amazon seller and Shopify integration and partnerships created a significant time savings for our current day to day and month end process.

Cons

Accounting side could use some work so I am excited that they are working on the accounting and mapping pieces.

Daryl
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Luminous has changed how we manage inventory, POs and has positively impacted our product...

Reviewed on 2024/02/12

Pros

Inventory tracking is sophisticated, yet simple
We have finished good inventory & raw good inventory - Luminous has been really easy to set up for both & to manage both.
Customer support has been incredible. They've held our hand & really delivered on the white-glove implementation they promised.

Cons

So far, really nothing. Adding or removing inventory in a one off manner could be simpler, but it's not been a big hinderance in our team's day to day.

Alternatives Considered

QuickBooks Online

Reasons for Choosing Luminous

We tried to use Shopify previously to manage our inventory and it ultimately wasn't sophisticated enough to manage raw goods & finished goods. It's really just set up to manage finished goods.

Switched From

Shopify

Reasons for Switching to Luminous

Quickbooks Commerce had terrible customer support and, while it probably was capable of what we needed, it was impossible to figure out. Not intuitive & no support.

Response from Luminous

Thanks so much for taking the time to leave some feedback! Our team always works hard so our clients have the best experience possible. Whether they're moving from another inventory system or switching from Google Sheets!

Josh
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luminous - Bakcou

Reviewed on 2025/01/14

It has been great! We have been fortunate in receiving all the answers to our questions that were...

It has been great! We have been fortunate in receiving all the answers to our questions that were needed, in a timely manner!!

Pros

Implementation process. They have a team that makes the installation process of the software very user friendly. Night and day difference from the past IMS we were using.

Cons

I honestly don't have any negative feedback at this point and time.

Devin
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luminous helped resolve our missing features needed.

Reviewed on 2024/01/23

Great. The team helped onboard us quickly and answered every question that we had. The product...

Great. The team helped onboard us quickly and answered every question that we had. The product works beautiful.

Pros

The team was super responsive. In addition, the product has way more features than most competition. They continue to add on as well.

Cons

Like all softwares, the verbage is slighly different. It wasn't a big deal though.

Response from Luminous

Hey Devin! Thanks so much for taking the time to leave us a quick review.

Jessica
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly and Amazing Inventory and daily software

Reviewed on 2024/01/24

It's been really amazing, the features we have are great. The customer service.
The accounting...

It's been really amazing, the features we have are great. The customer service.
The accounting aspect will be amazing. Looking forward to grow with them

Pros

Reports are customizable
Features for multiple areas of business
User Friendly
Cost Friendly
Customer Service

Cons

New software - took time for me to understand.

Response from Luminous

Thank you so much, Jessica!

Allison
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for inventory management

Reviewed on 2023/07/13

Pros

Very hands on in making sure we get the most out of the product. Helps keep everything organized.

Cons

Can be overwhelming at times with all of the different features.

Response from Luminous

Thanks so much for taking the time to leave a review, Allison!

We really appreciate the feedback.

Edgar
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer!

Reviewed on 2023/05/05

Our warehouse and inventory management got a major facelift.

Our warehouse and inventory management got a major facelift.

Pros

Customer service is the best, they are there every step of the way.

Cons

I have yet to discover anything that I can call it my least favorite, because so far all the features I am using are of great help.

Response from Luminous

Hey Edgar,

Thank you for taking the time to leave us a review. We work extremely hard to have top of the line customer service. Our implementation team takes great pride in making sure each client is 100% satisfied.

Kyle
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic

Reviewed on 2023/05/04

Pros

Once you get an understanding of how it all works its great for keeping inventory accurate especially when keeping track of inventory is huge here.

Cons

Sometimes doesn’t update information that you input right away and have to refresh the page multiple times.

Response from Luminous

Thank you so much for your feedback, Kyle. Luminous is tailored to make inventory management simple!