HelpHero Reviews
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7 Reviews
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great price, great service
Reviewed on 2023/10/03
The overall experience has been great. Anytime I needed help, they were quick to respond.
The overall experience has been great. Anytime I needed help, they were quick to respond.
Pros
HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.
Cons
The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.
Response from HelpHero
Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent onboarding product - we use it in two apps
Reviewed on 2023/10/20
HelpHero has been all along the way for us in our journey. We use it in two separate products. It...
HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.
Pros
Simplicity, the fact that is "just works", scalable, excellent customer service, price
Cons
Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.
Response from HelpHero
Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good for starting cheap, but it lacks in the details
Reviewed on 2023/11/17
Overall I think it was the right choice to go with HelpHero when we started. Not at least because...
Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.
Pros
It's inexpensive and easy to set up. The basic functionality is in place and works as intended.
Cons
The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.
Alternatives Considered
UserlaneReasons for Switching to HelpHero
Response from HelpHero
Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email [email protected]
- Industry: Automotive
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
[sensitive content hidden] is fantastic
Reviewed on 2023/11/23
HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding...
HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.
Pros
Customer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.
Cons
I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.
Response from HelpHero
Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email [email protected] if you have any further questions.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New Innovations HelpHero Review
Reviewed on 2023/11/03
Overall, I think it's a fantastic product that really helps our users learn how to use our...
Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!
Pros
I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.
Cons
I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.
Response from HelpHero
Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy with you.
Reviewed on 2023/11/02
Pros
Easy to use. Well designed. The support is very active.
Cons
Searching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it.
Response from HelpHero
Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Amazing Tool
Reviewed on 2023/10/02
Pros
Customer support is extremely helpful! Tool is pretty good. Customer segmentation of tours is a bit difficult without engineering support. Tool does have everything you need to create an engaging, branded tour
Cons
Customer segmentation is not a fully integrated feature
Response from HelpHero
Hi Andrew, thanks for taking the time to write this review. It's great to hear you think that HelpHero is an amazing tool and that you find our customer support helpful. Your feedback will help us continue to improve. Please don't hesitate to email [email protected] with any questions or concerns. Thanks again for sharing.
