Apartments.com Rental Manager

4.1 (8)
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Cloud-based rental management solution

Overall rating

4.1 /5
(8)
Value for Money
4.6/5
Features
3.6/5
Ease of Use
4.1/5
Customer Support
4.6/5

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8 Reviews

McIntosh
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple, easy and free

Reviewed on 2024/10/18

Good experience and customer service is very good

Good experience and customer service is very good

Pros

Simple, easy and free. Great for small portfolios

Cons

Features are limited for larger portfolios

Summer
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Has Worked For Us

Reviewed on 2023/10/06

Overall good, their customer service is great. Generally easy to manage what I need to.

Overall good, their customer service is great. Generally easy to manage what I need to.

Pros

That our main demographic is partnered with apartments.com and helps us streamline our consumer reach.

Cons

Not being able to reimburse or refund payments directly. Seems to be confusing set up for our tenants and guarantors as well at times.

Jeffrey
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Apartments.com review

Reviewed on 2024/11/05

Overall positive for 10 units or less but as I expanded it did not meet my needs

Overall positive for 10 units or less but as I expanded it did not meet my needs

Pros

It was free and simple to use. Allowed for online payment and basic bookkeeping.

Cons

Reporting and ledger was horrible. Did have a variety of reporting options and really couldn't bookkeep well within the software.

David
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Value

Reviewed on 2023/10/06

Overall experience is excellent. I recommend the product.

Overall experience is excellent. I recommend the product.

Pros

Apartments.com is a great product with exceptionally great customer support.

Cons

Ease of use could be improved to make the product more intuitive. Maintenance tracking could be improved with features like recurring tasks and high/low priority tasks.

Joshua
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Brainer For Landlords

Reviewed on 2023/10/06

Very positive overall experience.

Very positive overall experience.

Pros

Ease of use on getting signed lease agreement and payments free of charge through the platform.

Cons

I wish I could upload a document and have that document E Signed with the reset of the contract.

Seandan
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Does everything to manage your property

Reviewed on 2023/12/20

Pros

Does everything to manage your property, haven't had much issue with it.

Cons

User interface is horrible, tenants always have issues using the tenant portal. Have to spend hours explaining how to use it.

Tim
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Apartments.com is great!!!

Reviewed on 2023/10/06

Overall, I've really liked using Apartments.com. I like the application process. It's quick and...

Overall, I've really liked using Apartments.com. I like the application process. It's quick and easy for our potential tenants. I also like the ability to pay online. It keeps a nice record that both parties can use for reference.

Pros

The best feature for me has been the customer service. The few times that I've had to call in, I was surprised to be actually talking with a human being and that they were able to quickly and effectively address my issues.

Cons

The website can be glitchy at times. It's frustrating when you need to work on an application and the website is down or delayed.

Allison
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Tool for Small Businesses

Reviewed on 2023/10/06

Great!

Great!

Pros

Post listings, receive applications, run credit & background checks, set up leases and docusign, accept payments and send reminders.

Cons

Wish that they obtained more of the information needed in case of evictions (full SS#, DOB, etc.)