Zoom Phone Reviews

My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.

While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message.

Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now.

I am using zoom for daily call with seniors customer and also with vendor while facing any issue with network or any other issue. We can record our meeting and also schedule meetings with customer with high quality audio and vedio.

Nothing to be disliked in zoom meeting it is best used by the organization

Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none.

Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end.

It is hard to learn to use the online configuration tools, and the people who train you move too fast for you to remember anything

Zoom relies too much on automated call routing systems with too short of times allowed for responses. If you do not have several numbers at your fingertips, you will get disconnected before you can respond to the prompts. I needed support 30 hours ago, and I am STILL fighting to get anyone to support us.

I like that I can attend my meeting from my phone while I'm on my way to work or simply doing other things, I can block my phone and still listen to my classes and it doesn't consume much data or battery.

I find it a bit annoying that I can't keep active the camera while using other apps or minimize the meeting while checking more information

Knowing that Zoom PHONE is a very good telephony alternative for both individuals and companies, it has very good aspects that make it stand out compared to conventional telephony providers, they would be the following: 1- It is a service that is in the cloud, that is, it can be accessed from anywhere that has internet. 2- It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up. 3- It has great international coverage, that is, it allows optimizing global and international contact. 4- I love that it has integrations that are very useful when it comes to business meetings such as: Salesforce.

Just as Zoom PHONE has many positive anet access, basicallyces its use and that is internet access, basically without internet access Zoom PHONE would be dead and would not take place, I think that when comparing with other providers telephony, plus zoom can not be used in basic phones, but not to mention all that Zoom phone is very well developed.