M1Encompass

4.2 (9)
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Integrated facility management system

Overall rating

4.2 /5
(9)
Value for Money
4.7/5
Features
4.1/5
Ease of Use
3.8/5
Customer Support
3.9/5

89%
recommended this app
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9 Reviews

Bess
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Facility Work Order solution

Reviewed on 2023/10/30

We use M1Encompass for work order management for our hospital in both environmental services and...

We use M1Encompass for work order management for our hospital in both environmental services and engineering.

Pros

M1Encompass offers a lot of features and functionalities within their various modules. Implementation process was fairly easy we just needed to provide them the data to import/setup. Support is responsive within 1 - 2 days.

Cons

The thing I like least about M1Encompass is the reporting capabilities.

Alternatives Considered

TheWorxHub

Reasons for Choosing M1Encompass

We ended contract with a 3rd party vendor who was outsourced so lost access to Sprocket as well.

Reasons for Switching to M1Encompass

We already had M1Encompass in use for environmental services and it was easy to turn our engineering module back on since we used in the past. It was a quick fix and easy for us to re-implement.

Response from M1 Software, Inc.

Thank you, Bess, for sharing your experience with M1Encompass. It's great to hear that you found our implementation process straightforward and our support responsive. We're also pleased that the range of features and functionalities in our modules meets your needs. We take note of your feedback regarding the reporting capabilities. We are constantly working on enhancing our software, and insights like yours are vital for our continuous improvement. We appreciate your decision to choose M1Encompass for your facility work order solution, and we're committed to ensuring that it continues to be a valuable tool for your team. Please feel free to reach out if you have further suggestions or need assistance.

Peyman Attari

Scott
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

M1Encompass Helping My Facility Operate More Smoothly

Reviewed on 2023/10/30

I would recommend M1Encompass to any facility that wants to have a program to make your operations...

I would recommend M1Encompass to any facility that wants to have a program to make your operations better and can adapt to what your companies needs are.

Pros

The ability to adapt to my companies needs and wants in a program

Cons

It was a bit challenging to navigate at first but the tutorial videos and the training that I have had with [sensitive content hidden] has been amazing.

Response from M1 Software, Inc.

Scott, thank you for your fantastic review of M1Encompass. We're thrilled to know that our software has been instrumental in streamlining your facility's operations and that it adapts well to your company's unique needs. Your feedback regarding the initial challenges in navigation is invaluable, and we're glad that our tutorial videos and training, have been beneficial in overcoming these hurdles. Your high rating in customer support, value for money, and likelihood to recommend means a great deal to us. We are committed to continuous improvement and ensuring our clients have all the tools they need for success. Thank you for choosing M1Encompass and for sharing your positive experience.

Peyman Attari

Misty
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Good for the money

Reviewed on 2023/11/13

Maintenance First is a good maintance program for a small company, but does not keep up with larger...

Maintenance First is a good maintance program for a small company, but does not keep up with larger areas. The customer service is HORRIBLE!! Calls may or may not be returned, requests for service are ignored, and requests for changes are ignored. Reports are clunky and difficult to request.

Pros

Easy to enter work orders
Nice visuals
Lower price than other Maintenance Programs

Cons

Not user friendly
Horrible Customer Service
Very limited in options and customization

Response from M1 Software, Inc.

Thank you for your candid feedback, Misty. We sincerely appreciate your perspective, especially as it highlights areas for improvement. Your experience with customer service and the ease of use concerns us, and we are committed to addressing these issues. We continuously strive to enhance our product features and functionality, and your input is invaluable in this process. For the matters you've raised, particularly those you found unsatisfactory, we would welcome the opportunity to discuss them further. Please visit our website, go to "Contact Us," click on "User Requests," and enter "Review Followup" in the message box. I will personally reach out to schedule a call with you. Our goal is to ensure M1Encompass meets your expectations and needs.
Peyman Attari

Jim
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintence First - Productive Tool

Reviewed on 2023/11/17

Pros

The new changes to the webpage have improved the overall look and feel. The functionality of utilizing QR codes for various maintenance tasks is extremely helpful.

Cons

At first it was a little cumbersome, but now that we have been in it for awhile, and with the new GUI, it is easier to use.

Response from M1 Software, Inc.

Thank you for your feedback, Jim! We’re thrilled to hear that our updates and QR code functionality are enhancing your maintenance management experience. We understand there can be an adjustment period with new interfaces, and we're glad you've found ease of use with the new GUI. Your insight is invaluable to us.

Peyman Attari and M1st Team

Stephanie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/11/06

We have had a great experience with M1Encompass.

We have had a great experience with M1Encompass.

Pros

I use M1Encompass daily, it is easy to use, it has a lot of capability, the employees can catch on quick how to use the program. We can keep up with our preventative maintenance easily and it is easy to add new equipment or schedules. Overall it is a good program.

Cons

N/A.

Response from M1 Software, Inc.

Stephanie, thank you immensely for your glowing review of M1Encompass. It's incredibly rewarding to hear that our software has become an integral part of your daily operations, especially with its ease of use and comprehensive features. Knowing that M1Encompass effectively aids in your preventative maintenance and equipment management is a testament to our team's dedication to delivering quality solutions. We're honored by your high recommendation and commitment to our product. Your feedback is a great motivation for us to continue improving and evolving. Thank you for choosing and trusting M1Encompass for your needs.

Peyman Attari

Jacob
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

DIS review

Reviewed on 2023/10/30

Great system with a wide array of solutions. Some systems seem dated, as well as difficult to...

Great system with a wide array of solutions. Some systems seem dated, as well as difficult to implement.

Pros

[sensitive content hidden] is willing to typically do what we ask for any of our problems. The system gets the job done and is very dependable.

Cons

[sensitive content hidden] is typically unable to deliver on time service. In services always get delayed, or rescheduled. He needs more help.

Response from M1 Software, Inc.

Thank you for your detailed feedback on our software Jacob. It's heartening to hear you appreciate our system's dependability and value.
However, we recognize the challenges you mentioned regarding service delivery and implementation. Please know we're actively addressing these areas, with plans to enhance support and provide clearer tutorials. Your insights drive our improvement, and we're committed to delivering a superior experience for you and all our clients.
M1st team.

Katie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review

Reviewed on 2023/11/06

Pros

It is very intuitive and forgiving. It makes sense.

Cons

I wish some features were combined. For example, the recurring job and the scheduling should be combined.

Response from M1 Software, Inc.

Thank you, Katie, for taking the time to review M1Encompass and for your positive feedback. We're thrilled to hear that you find our product intuitive and valuable, especially in terms of ease of use and customer support. Your suggestion to combine certain features, like recurring jobs and scheduling, is insightful and something we'll seriously consider in our ongoing product development. We aim to continually refine our software to better serve the needs of our clients like you. Your detailed feedback helps us move in the right direction. Please feel free to reach out if you have any more suggestions or need further assistance.

Peyman Attari

Casey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PMC Administratior

Reviewed on 2023/10/30

Pros

The friendly and helpful support. [sensitive content hidden] always goes above and beyond!

Cons

I really don't have any complaints about m1Encompass.

Response from M1 Software, Inc.

Casey, we're absolutely delighted to receive such high praise from you for M1Encompass! It's wonderful to hear that our support team, has been able to provide exceptional service and assistance. Our team strives to go above and beyond for our clients, and it's heartening to know that we're achieving this goal. Your complete satisfaction with our product in terms of quality, ease of use, functionality, and value is the best outcome we could hope for. Thank you for your continued support and for taking the time to share your positive experience. We're committed to maintaining this level of service and continually improving M1Encompass for our valued clients like you.

Peyman Attari

Brian
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Maintenance First Deserves your Consideration!

Reviewed on 2023/10/30

We have been very pleased with the software. It does everything that we need.

We have been very pleased with the software. It does everything that we need.

Pros

The way the software is laid out is very logical and consistent.

Cons

It would be helpful to have had more extensive training year ago - we are currently going through in-depth training and the software has some amazing features.

Response from M1 Software, Inc.

Brian, thank you for your positive review and for highlighting M1Encompass's logical layout and consistent features. We're glad to hear that the software meets your expectations in terms of quality, ease of use, and value for money. Your feedback about the initial training is invaluable to us. We recognize the importance of comprehensive training to fully utilize the software's capabilities, and we're continuously working to improve our training process to ensure clients like you can make the most of M1Encompass from the start. It's great to know that you're discovering the amazing features through your current in-depth training. We appreciate your support and your recommendation, and we're here to assist you in any way we can.

Peyman Attari