LoyaltyStream

4.9 (13)
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Loyalty programmes designed to motivate growth and retention

Overall rating

4.9 /5
(13)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.6/5
Customer Support
4.8/5

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13 Reviews

Jane
Jane
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LoyaltyStream - turning customers into fans

Reviewed on 2024/02/19

LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely...

LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate.
Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme.

Pros

It is easy to use and provides benefits such as the ability to:
1. Configure a wide range of campaigns
2. Personalise campaigns and communications
3. Target different member activities
4. Track transactions and customer behaviours
5. Offer rewards and incentives

Cons

We haven't come across any negatives and Stream is always open to development ideas.

Anne
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stream Loyalty

Reviewed on 2023/11/15

We have spent a lot of time taking the off the shelf product and making bespoke changes. This has...

We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude.

Pros

We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards.

Cons

The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports.

Response from Stream Loyalty

Hi Anne,

Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved.

Thanks

Melanie

Kristi
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to use and navigate

Reviewed on 2025/01/16

Great, easy to use and navigate. Highly recommend

Great, easy to use and navigate. Highly recommend

Pros

How organized it is. Easy to use and navigate

Cons

I like everything about it. I can’t think of anything I would change

Brigitte
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

City Plumbing Rewards Programme

Reviewed on 2023/11/15

We have come a long way together with developing and enhancing our programme and I feel that we...

We have come a long way together with developing and enhancing our programme and I feel that we need to re-engage with an update of things to come and things to go

Pros

defined call out plans , loyalty rewards for spending customers

Cons

non visibility to all colleagues as to what our customers can redeem their points for

Response from Stream Loyalty

Hi Brigitte,

Thank you so much for your review. We have taken your feedback on board about the visibility of rewards for all colleagues and will discuss in our next product meeting. Your account team will keep you updated on the progress of any developments.

Thanks

Melanie

Rachel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The B2B loyalty platform I wish I had 10 years ago

Reviewed on 2024/07/19

My experience has been fantastic, LoyaltyStreem understand this sector and have developed a...

My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose.

Pros

LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment.

Cons

I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn.

Response from Stream Loyalty

Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members.

Anna
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great team, would recommend

Reviewed on 2024/07/03

Pros

The team are great, easy to work with and created a great website

Cons

Some of the design functions common in applications like Wix are not available.

Response from Stream Loyalty

Thank you for your review Anna and your recommendations for the design functions. The team have recently developed and deployed a new content management system that does provide all of the same functionality as other applications. I will ask your Account Manager to reach out to demonstrate the new functionality.

Diana
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great first time experience with a loyalty organisation

Reviewed on 2024/07/03

Really positive journey to get our volunteer reward shop up and running. Stream were amazingly...

Really positive journey to get our volunteer reward shop up and running. Stream were amazingly patient with us and let us take our time to get to the desired end result.

Pros

Really customised and bespoke service and the team took time and energy to really understand our business.

Cons

Trying to keep up with all of the jargon! Remember we are not all so great at technical stuff!

Response from Stream Loyalty

Thanks for your review Diana and the reminder about the jargon. We are thrilled to have been able to help you get this project off the ground and look forward to supporting Chiltern Rangers with any ongoing loyalty work.

Craig
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent service & product to match

Reviewed on 2023/10/27

I worked with the team at Stream to help roll out a loyalty program for one of my clients

I worked with the team at Stream to help roll out a loyalty program for one of my clients

Pros

Managed service was extremely helpful Excellent dedicated teamGreat supportHuge range of rewards

Cons

Nothing - they were very responsive and their strategy input was of the highest quality

Response from Stream Loyalty

Hi Craig

Thank you so much for your review. We really enjoyed working with you and hope we get to work with you again on another project.

Thanks

Melanie

Judit
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seamless, easy-to-use platform

Reviewed on 2024/03/06

Pros

Accessible without a degree in Software Engineering, adaptable to the business, responsive. Impressed.

Cons

Yet to find something to truly critique.

Response from Stream Loyalty

Thanks Judit, we really appreciate your review of LoyaltyStream.

Mark
Mark
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great interface and expert team

Reviewed on 2024/03/11

excellent , worth the investment and great consultancy around the service

excellent , worth the investment and great consultancy around the service

Pros

ease of use of interface.
excellent knowledge and expertise of team around loyalty schemes and learnings

Cons

nothing really, also team are really professional and helpful

Response from Stream Loyalty

Hi Mark, Thank you so much for your positive review. We are thrilled that you have found your free trial a positive experience and hope to welcome you as a customer once you have completed your evaluations.

Kati
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great loyalty platform for B2B customers

Reviewed on 2023/10/12

Excellent

Excellent

Pros

The team at LoyaltyStream were brilliant to work with. Very knowledgable and a pleasure to deal with.

Cons

There isn't anything that I didn't like.

Response from Stream Loyalty

Thank you so much for your positive review Kati. It has been a pleasure working with you and we are really pleased that you liked LoyaltyStream.

Liz
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Solution to Increase Loyalty

Reviewed on 2024/02/15

Pros

Easy of use, screens well laid out and intuitive for all skill levelsof users

Cons

Didnt see any
I think the solution can bring great opportunities for enhancing customer loyalty and increasing sales

Response from Stream Loyalty

Thank you for sharing your thoughts on LoyaltyStream. We're thrilled to hear you had a positive experience and appreciate your recognition of how intuitive the product is to use.

Your feedback is crucial to us, and if you need any further help or insights on loyalty please don't hesitate to reach out. Thanks again for your support!

Stuart
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive, with impressive features

Reviewed on 2024/03/13

Excellent, with a strong professional service team behind the product.

Excellent, with a strong professional service team behind the product.

Pros

The range of loyalty and engagement features is impressive, but in an easy to use piece of software.

Cons

Nothing that I've noticed at this point in time.

Response from Stream Loyalty

Hi Stuart, thank you for your positive review. Our whole team are passionate about helping our clients build their loyalty offering so we are delighted that you had this experience with the team.