Screeb Reviews

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42 Reviews

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Screeb is our PM's best assistant
Reviewed on 2023/10/11
Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user...
Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.
Pros
Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.
Cons
Now I don't miss anything with this tool
Response from Screeb
That's great feedback Pierre-Alexis ! Thanks so much for being a loyal customer!
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best NPS survey tool in the market
Reviewed on 2024/09/03
We have been working with this tool for a year and a half to carry out the NPS tracking surveys of...
We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast.
Pros
It's really easy to use and very complete. I also like the fact that they are continually adding new features.
Cons
I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time.
Alternatives Considered
PentoReasons for Switching to Screeb
Because of the cost-benefit ratio, and because of their real interest in us using their application.- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Expensive and buggy, but promising
Reviewed on 2023/06/01
I was doing product research with screeb. I was surprised with the results. Its surveys have a high...
I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.
Pros
- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency
Cons
- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps
Alternatives Considered
QualarooResponse from Screeb
Hi Leandro,
Many thanks for sharing your honest feedback on Screeb, this was so valuable for the team and fix bugs. As you know building technologies on mobile is a challenging and we've released a new mobile SDK which is lighter and more performing. Here are some update : https://changelog.screeb.app/changelogs/2023-08-08-mobile-sdk
As per our last separate conversation via email, you know that you can contact me anytime!
Thanks again !
Michael - CEO@Screeb
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review on Screeb product
Reviewed on 2022/01/24
I can finally get feedback from my users, very easily. I made several campaigns . Really love the...
I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !
Pros
I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️
Cons
Nothing to say here, because everytime I think about something to improve, they do it ;)
Alternatives Considered
TypeformReasons for Switching to Screeb
The fact that it is a conversation and not just a form. And the amazing UI and UXResponse from Screeb
Thanks Audrey for your great feedback!
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool that improved our users understanding
Reviewed on 2024/09/20
Pros
Screeb is extremely easy to handle: surveys can be set up, launched, edited and monitored in total independence. Plus, they are launched in-product, which is a game-changer in terms of user experience.
Cons
Some new functionalities are not always immediately applicable to our product. However, the team are always open to feedback and always do their best to fulfill our requests in the shortest amount of time (as much as possible).
- Industry: Media Production
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Absolut best tool
Reviewed on 2024/09/26
very good, interfaces to Zendesk and Amplitude makes the usage best in class
very good, interfaces to Zendesk and Amplitude makes the usage best in class
Pros
Easy to use! This makes work fun! The AI functions are very good
Cons
Would like to see longer surveys as we like to do these from time to time
- Industry: Accounting
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great NPS & Survey tool !
Reviewed on 2024/08/14
Overall satisfied, at the company level as well
Overall satisfied, at the company level as well
Pros
Really easy to plug & manipulate for NPS & Product survey!
Cons
Log in is not obvious, had to manage where to begin (and log from pro account)
Response from Screeb
Thanks Benjamin for your valuable feedback and glad to see the impact for you as a Product Marketing Manager!
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Impressive tool! Easy of use, analysis and implementation!
Reviewed on 2023/10/12
Pros
We integrated in 2 days and we were up the third! This is how easy it was. Also, it's very easy to create an NPS survey and launch it in under 5 minutes!
Cons
I think the segmentation could be enhanced a little better in terms of deeper filtering and then linking them to the reports. It's good, but I think there is more.
Response from Screeb
Many Thanks for your support and feedback!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The easiest way to survey
Reviewed on 2022/01/13
Very good one ! They helped us each time we needed help, they even look for integration with GTM...
Very good one ! They helped us each time we needed help, they even look for integration with GTM because we wanted to. They have great ideas ! And they give visibility to their users.
Pros
Very easy to configure ! The design is sober and cool. Screeb iterates very often and work hard to improve his products. Great availability of the team in case of problem.
Cons
The data analytics are not perfect so far : recent improvements help us to better understand user behavior anyway !
Response from Screeb
Thanks Chloé for your great feedback!
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best customer/user Feedback tool that helps taking right decisions
Reviewed on 2021/11/25
Very good experience so far with Screeb, it helps us to plan and collect feedback from our users,...
Very good experience so far with Screeb, it helps us to plan and collect feedback from our users, you can also target a group of users and have different surveys running at the same, so best for deep analysis about your audience. It helped us to correct any internal issues, prioritized the Dev features of our product, overall it saved us time and cut indefinite internal discussion on what we need to focus on.
Pros
Ease of use
User friendly
Easy to implement
Easy to configure
Cons
Cannot invite team mates but I believe it will be fixed in the coming months
Alternatives Considered
MailchimpReasons for Switching to Screeb
Ease of use PricingResponse from Screeb
Thanks for your feedback ! Glad to see that Screeb adds value to your teams and your customers.

- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Une expérience intuitive, mais une version française serait un vrai plus
Reviewed on 2024/10/07
En résumé, l'outil est bien pensé et agréable à utiliser, mais la traduction en français serait un...
En résumé, l'outil est bien pensé et agréable à utiliser, mais la traduction en français serait un vrai plus pour un service destiné au marché francophone.
Pros
J'ai récemment commencé à utiliser Screeb, et, pour le moment, mon retour est plutôt positif. L'interface du site et de l'application est intuitive et accueillante, ce qui facilite la prise en main même pour les nouveaux utilisateurs.
Cons
Toutefois, un point qui m'a semblé dommage est l'absence de version en français du site, surtout pour un service conçu pour un marché français. Cela pourrait rendre l'expérience plus confortable et accessible pour un plus grand nombre d'utilisateurs locaux.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Une super solution pour analyser l'expérience client
Reviewed on 2024/07/11
Pros
La simplicité d'utilisation, à la fois ludique et performant. Il est simple de mettre en place un sondage et d'analyser la data derrière.
Cons
C'est un logiciel assez nouveau donc pas encore ultra stable, mais la réactivité des équipes est super.
Response from Screeb
Thanks a lot Alexandre for your feedback!
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple d'utilisation
Reviewed on 2024/12/05
Très simple pour créer des sondages et les personnaliser
Très simple pour créer des sondages et les personnaliser
Pros
Rapide à mettre en place
Facile d'usage;
Cons
Il manque un outil d'annonce de feature ou de nouveauté
Response from Screeb
Hi Aurelien, thank you so much for your feedback! We're thrilled to have you onboard. 😊
Just a quick note: our Product Tours and In-App Messaging features can help you announce and guide your users through new features effectively. Let us know if you'd like a quick demo—we'd be happy to show you how they work!
Feel free to reach out anytime!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Un outil de sondage innovant, facile d'accès et Français ! Une equipe humaine et engagée !
Reviewed on 2023/10/11
Pros
L'équipe de Screeb avant tout, sans quoi l'outil n'existerait pas et n'évoluerait pas. Le fait d'avoir une interface de sondage qui soit personnalisable avec un aspect conversationnel donne vraiment le ++ par rapport à la concurrence qui est encore très oldschool sur ma façon de présenter les questions. Cela se ressent sur l'engagement, et c'est ce qu'on attend d'un outil de sondage avant tout, c'est d'avoir des reponses à nos questions et Screeb le fait bien ! Très bien même.
Cons
Je n'en ai pas encore trouvés par rapport à pes besoins.
Response from Screeb
Thanks so much Gary for this great review ! Happy to see the impact of Screeb in your team !
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outil très simple mais complet
Reviewed on 2024/07/24
Très heureuse d'être utilisatrice, j'ai envie de mettre plein de mesure en place et de monter en...
Très heureuse d'être utilisatrice, j'ai envie de mettre plein de mesure en place et de monter en compétences !
Pros
Simple à prendre en main pour une marketeuse qui n'a jamais fait de produit avant sa prise de fonction.
Et pourtant très complet, je ne suis pas frustrée. Au contraire, c'est régulièrement amélioré et il y a de nombreuses nouveautés.
+ CSM au top !
Cons
Peut-être l'impossibilité de créer des listes en fonction de certains critères, j'aimerai plus de segmentation et d'automatismes.
Response from Screeb
Merci Lénaïg pour votre retour! L'équipe Screeb se tient à votre disposition pour vous guider sur la plateforme pour vos missions de Product Marketing Manager!
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent outil !
Reviewed on 2023/12/19
Pros
La plateforme Screeb nous a aidé à mieux comprendre la perception de nos offres produits grâce des questionnaires bien intégrées dans notre site ecommerce, nous avons pu ainsi comprendre les attentes de nos clients pour améliorer nos offres et augmenter les taux de conversion
La plateforme s'est déployée en quelques minutes sur notre site avec un tag javascript.
J'ai été agréablement surpris par l'engagement de nos clients avec les questionnaires, les taux de réponse sont clairement au dessus de la moyenne que nous avons pu avoir avec d'autres outils, Screeb permet de bien personnaliser et contextualiser les questions tout en respectant la charte graphique de notre site.
Cons
Très honnêtement rien de vraiment significatif
Response from Screeb
Thanks so much for the feedback!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Retour sur l'utilisation de Screeb
Reviewed on 2024/07/16
Pros
Faciliter de création d'enquêtes et diversité du type. Réactivité du support
Cons
Arborescence ne facilite pas toujours la compréhension de où est affichée notre enquête et son statut exact
Response from Screeb
Merci beaucoup Louis pour votre feedback! N'hésitez pas à contacter l'équipe Screeb pour vous aider sur la création et gestions de vos questionnaires.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Un outil prometteur
Reviewed on 2024/10/21
Je ne suis pour le moment qu'en phase de découverte, je test l'outil pour potentiellement l'adopter....
Je ne suis pour le moment qu'en phase de découverte, je test l'outil pour potentiellement l'adopter. Il a l'air très prometteur et j'ai hâte d'en découvrir plus !
Pros
La promesse de Screeb a l'air très intéressante. Les possibilités de personnalisation, les questionnaires, la bonne intégration dans les interfaces avec un design moderne ainsi que le suivi des parcours pour améliorer l'usage.
Cons
L'outil en lui même peut paraître un peu complexe à appréhender les premiers jours. Il semble y avoir beaucoup d'informations, ce qui freine un peu l'apprentissage.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outil complet en constante amélioration
Reviewed on 2024/07/08
Pros
Screeb est très facile à prendre en main, l'implémentation se fait rapidement grâce aux intégrations natives. Le support est disponible et très réactif à toutes les demandes plus ou moins techniques. Le fait que ce soit un outil français est aussi très appréciable.
Cons
La fonctionnalité recording de session qui n'est pas encore disponible
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
feedback sur le mois de test screeb
Reviewed on 2024/04/23
Pros
- l'outil : sondages, recrutement client...
- formule illimité pour apprendre en continue
- la personnalisation des types de sondages (design, étapes...)
Cons
- l'implémentation non solide / abouti à ce jour chez nous
- les différents touch points (tchat, mail..)
- le manque de documentation s ur le produit
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
retour sur le déploiement et le début d utilisation de screeb
Reviewed on 2024/08/12
l'équipe est satisfaite et le produit correspond à nos attentes, la coordination avec screeb a été...
l'équipe est satisfaite et le produit correspond à nos attentes, la coordination avec screeb a été bonne
Pros
le dashboard analytics est facile à lire
Cons
la complexité du produit, long a prendre en main et le cout
Response from Screeb
Thanks Pierre for your feedback! We are lucky to have you to help improve Screeb everyday! Feel free to contact us so we can better guide and assist you and your team!
- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Notre utilisation de Screeb
Reviewed on 2024/07/24
Pros
- La réactivité du support
- La réactivité des équipes produit / CSM
- Évolution constante de l'application
Cons
- Encore en cours de développement sur certaines fonctionnalités (adoption etc.) mais rien de bien grave pour notre utilisation !
Response from Screeb
Merci Amandine pour votre feedback! L'équipe Screeb vous remercie et se tient à votre disposition si besoin d'aide!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Super outil de sondage !
Reviewed on 2024/05/03
Pros
Nous avons implémenté deux formulaires via Screeb afin de pouvoir récolter facilement des retours utilisateurs, très facile à mettre en place et plus stylé que Google Form
Cons
Aucun pour l'instant, nous sommes pleinement satisfait
Reasons for Switching to Screeb
Plus de perso ui/ux, et cela change de Google Form- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple et une aide précieuse à la décision
Reviewed on 2023/10/09
C'est un outil simple et efficace d'aide à la decision produit. Il a besoin de s'étoffer légèrement...
C'est un outil simple et efficace d'aide à la decision produit. Il a besoin de s'étoffer légèrement mais doit garder sa souplesse et simplicité.
Pros
L'interface est conviviale et il est simple de monter un scénario rapidement. La lecture des résultats est également facilitée. Le support est réactif et disponible.
Cons
Des petits bugs et une ergonomie améliorable sur certains aspects. La customisation est limitée et la preview web n'est pas à l'image du mobile.
Response from Screeb
Thanks Cédric your feedback and glad to have you part of our journey at Screeb!
We'll improve those UX/UI bugs and definitely make it better!
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Un outil complet et simple à la fois
Reviewed on 2024/05/06
Pros
La mise en place de tracking ou question via screeb sur le site est ultra simple et l'analyse l'est encore plus. L'usage de l'IA est une excellente idée. On peut voir en un clin d'oeil les tendances qui se dégage des retours utilisateurs.
Cons
Ce que j'ai le moins apprecié c'est le fait que Screeb dans l'analyse avec l'IA ne remonte pas les pain points niche, c'est à dire les faibles retours liés à un sujet spécifique. Hors, ce qui est intéressant avec un logiciel comme Screeb c'est de pouvoir également prévenir des problèmes qu'on ne remarque pas.