Niche Academy

4.5 (78)
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Training, learning, and development platform

Overall rating

4.5 /5
(78)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.7/5

95%
recommended this app
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78 Reviews

Angela
Overall rating
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My Niche

Reviewed on 2023/01/13

Assisting users with being able to learn independently in a way that is quick and easy and in one...

Assisting users with being able to learn independently in a way that is quick and easy and in one location. Being able to add our own content.

Pros

I like that our patrons can get help quickly and easily to learn new library eResources, general technology, and more. I look forward to creating tutorials for our patrons covering library use and resources.We originally meant to utilize for staff trainings too, but we have an intranet for that. Otherwise, it would be a wonderful feature as well.

Cons

That content for library staff and users of the library is not categorized as such. It can be a challenge and time consuming to sift through in order to add new tutorials for patrons vs. staff.It would be nice if marketing toolkits were made available as with some other resources. Brainfuse and Libby for example offer materials templates, social media graphics and text, etc.

Sheelagh
Overall rating
  • Industry: Libraries
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Niche Academy Benefits

Reviewed on 2023/01/12

Pros

I have enjoyed using Niche Academy because of the wide variety of features that are available to customers. Making tutorials appears seamless and navigation/completion of tutorials is easy. When taking tutorials you can stop and start and your place will be saved and you can get a certificate for any tutorials that are completed. Niche Academy support is always fast and problems are resolved very quickly. Niche Academy as a whole appears to really care about their clientele and they are always looking for new ways to provide information and training.

Cons

I have not really found anything to be difficult about Niche Academy. I am not aware of the price so I suppose this could be somewhat of a sticking point when purchasing but honestly I would say that it is worth the price paid due to the wealth of available resources.

Laura
Overall rating
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Simple

Reviewed on 2023/01/12

Pros

The tool is simple and easy to use. It's easy to find your learning history.

Cons

I don't often find trainings that are interesting or exciting, or very current, for my role/demographic.

Darshan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product for training your Staff

Reviewed on 2023/01/13

Great software

Great software

Pros

Niche Academy produced good quality content that our teams were able to use. Additionally, the best thing about it is was the collaborative content from other organizations that became available. Also liked the sponsored content that was sent on different topics.

Cons

I think the admin section could be worked on a bit easier. Saying that it may have been how we set it up in the first place.

Quang
Overall rating
  • Industry: Libraries
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great software for trainings. Companies can use this service to help improve their staff with...

Reviewed on 2023/01/12

I enjoyed using Niche Academy due to its great setup and easy to use.

I enjoyed using Niche Academy due to its great setup and easy to use.

Pros

Easily to login to the main screen where you can see the host immediately.

Cons

I wish there was a function where we can share images or videos on the chat function.

Julie
Overall rating
  • Industry: Libraries
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Software for Library Professionals

Reviewed on 2023/01/13

There are not a lot of venues out there that provide this kind of professional development...

There are not a lot of venues out there that provide this kind of professional development education for librarians and library systems, so I am really pleased with the availability of the tool and the course offerings and use it frequently to further my certification.

Pros

I appreciate the ease of navigating my own learner portal with Niche Academy. It is simple to review past learning and see what steps still need to be taken along a professional development track.

Cons

I haven’t had any difficulties using the software, but I was not the purchaser/implementer for my organization, so I don’t know if there were administrative concerns.

Alanna
Overall rating
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product with Quirks

Reviewed on 2023/01/12

Niche Academy has been great to work with. They have a super customer service department who...

Niche Academy has been great to work with. They have a super customer service department who respond very quickly. I love that Niche keeps their tutorials updated which is the worth the weight in gold. This does not get lost amongst the other duties that librarians and staff have to do.

Pros

I love the fact that the tutorials that are developed by Niche of the most important vendors are being updated on a continuous basis. This is worth the cost of of the software. I love the collaboration that happens and willingness to share.

Cons

At the beginning of Niche the marketplace was manageable, but now with as many libraries contributing to the marketplace it has been hard to figure out what tutorials are really out there. If it is a tutorial we like and we add it to our tutorial repository, it is hard to find the tutorial against the other tutorials.

Matthew
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Niche connects to learning

Reviewed on 2023/01/17

Pros

Niche Academy makes on boarding and training new employees much easier.

Cons

I would definitely like to see more Canadian content and be able to easily connect to external training on government and organization's websites through Niche Academy.

Lilia
Overall rating
  • Industry: Libraries
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Always a learer

Reviewed on 2023/01/13

My overall experience has been good and I have provide that feedback to the people, who manage this...

My overall experience has been good and I have provide that feedback to the people, who manage this software at my organization.

Pros

I like that it is easy to follow and the searchers are compatible with a lot of the keywords I use.

Cons

I can't retrieve information unless connected to the internet

Candace
Overall rating
  • Industry: Libraries
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Provides a Valuable Service!!

Reviewed on 2023/01/12

Niche Academy allows our company to provide informative and valuable information to everyone no...

Niche Academy allows our company to provide informative and valuable information to everyone no matter what is going on in the world and no matter the location!

Pros

I love the information that Niche Academy provides, I feel that the classes and the instructors that they provide are superb beyond any other software or company out there.

Cons

The timing of classes are not always accurate as Niche Academy provides services all over the world, sometimes time zones are a factor. In addition glitches are a ongoing struggle at times.

Jo
Overall rating
  • Industry: Libraries
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Niche fan

Reviewed on 2023/01/12

I'm in the unusual position of having chosen Niche and set it up for one library but now use it and...

I'm in the unusual position of having chosen Niche and set it up for one library but now use it and manage it along with my director at another library. I've found that there is good support and the company is responsive when I needed assistance.

Pros

I love the fact that there are two separate academies, staff and public. I like the fact that libraries can share courses with each other and the fact that you can upload your own as well as have the tutorials that are done by Niche themselves. The selection is outstanding.

Cons

The search function could be improved. I very rarely find exactly what I'm looking for with the simple keyword searching.

teresa
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Differnt Approaches

Reviewed on 2023/01/12

Overall very Informative.

Overall very Informative.

Pros

The Ease of this product is awesome. All of our employees use Niche.

Cons

Sometimes the Speakers go into very lengthy discussions and don't really explain them selves too much.

Grovetta
Overall rating
  • Industry: Libraries
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Basic Viewer Comments

Reviewed on 2023/01/12

Find it to be very helpful and informative. Definitely able to apply information shared with...

Find it to be very helpful and informative. Definitely able to apply information shared with variousscenarios.

Pros

Ease of use. [SENSITIVE CONTENT] was clear and concise.

Cons

Lessons are very repetitive. Can sometimes become lengthy and hum drum! Yawn! Long!

Richy
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Niche Academy

Reviewed on 2023/01/12

Overall, the experience with the Niche academy is well. With the exception of a few glitches, I...

Overall, the experience with the Niche academy is well. With the exception of a few glitches, I found the software easy to use and functional.

Pros

The software is easy to use; adding staff to the academy and assigning training was easy too.

Cons

Although adding staff and assigning tutorials is easy, I found that the software to do this was sometimes clunky. I assigned some tutorials to staff, and they said they could not access the tutorials to watch. I had to re-assign the training tutorials again for it to work.

Kyle
Overall rating
  • Industry: Libraries
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Niche Academy really found its niche

Reviewed on 2023/01/12

In addition to the annual competency trainings mentioned earlier, Niche Academy offers a variety of...

In addition to the annual competency trainings mentioned earlier, Niche Academy offers a variety of useful webinars on topics like reading body language, dealing with fake news, compassionately dealing with homeless patrons, etc. It's great!

Pros

We use Niche for our annual competencies, which are assigned by a department within our organization. Niche offers a number of trainings, but I like how the required ones are highlighted and you can see at a glance which ones you've already completed and which ones you still have to do. Additionally, you can easily see how much time you have to complete the trainings you haven't yet done.

Cons

I wish there were more trainings offered, as the existing ones are quite good and very helpful.

Frederick Douglass speaks on
Overall rating
  • Industry: Libraries
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good program

Reviewed on 2023/01/13

Good experience ! Keeps my training up to date!!!

Good experience ! Keeps my training up to date!!!

Pros

Like the questions part, comprehension part.

Cons

Sometimes the questions are confusing, i cant even find the answer in the actual video . but not a lot , so maybe proof read each training.

Don
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Niche Academy Really Teaches

Reviewed on 2023/01/12

Niche has shown me so many new ways to tackle problems and learn ways to make for a better work...

Niche has shown me so many new ways to tackle problems and learn ways to make for a better work place.

Pros

Niche compliments the library's learning team so well. So many great workshops & videos!

Cons

No aspect of Niche is too hard to use. This software is very user friendly!

Julia
Overall rating
  • Industry: Libraries
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly and very helpful!

Reviewed on 2023/01/16

Very good, easy to use

Very good, easy to use

Pros

Easy to use and email communications that help me remember to view webinars and other trainings

Cons

There is nothing I dislike about this software.

Cha
Overall rating
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Useful in a Library Environment

Reviewed on 2023/01/12

Pros

Niche is very easy to use and has a lot of valuable content.

Cons

I can't say that I have any "cons" per say. As a user, Niche works well and I have not had any negative experiences.

Hawa
Overall rating
  • Industry: Libraries
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innovative Trainings, Highly Recommend!

Reviewed on 2023/01/12

Pros

As a new librarian, I really appreciate the quality of what Niche Academy has to offer. The trainings and webinars are consistent and up to date.

Cons

There wasn't really anything that I could say that I don't like about this software. It's free for me and I feel like there's no room to complain.

Krista
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Looks Good on Paper

Reviewed on 2023/01/12

Pros

Having one centralized place for webinars, etc is a great idea.

Cons

I find it confusing to navigate. When I need Niche the most, I often can't find something relevant or when I do I don't know how to play the webinar which only seems to happen to me on Niche.

Joseph
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

librarian user

Reviewed on 2023/01/12

Pros

the ease of use and the variety of courses offered

Cons

range of courses could use more efficient categorization

Autumn
Overall rating
  • Industry: Libraries
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great

Reviewed on 2023/01/12

Pros

I love how much information I can learn and how easy it is to learn it all.

Cons

I have not been using the software long enough to recognize anything that I would change

Tiffany
Overall rating
  • Industry: Libraries
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Staff training device

Reviewed on 2023/01/12

Pros

I like the ability to build my own trainings

Cons

I find it difficult to explore, share and use the marketplace outside of creating a module

Christina
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Easy to use

Reviewed on 2023/01/12

Pros

Courses are easy to understand and complete

Cons

I really haven't had any negative experiences