ParkHub Reviews
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10 Reviews
- Industry: Events Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Good Product
Reviewed on 2024/01/26
Great company.
*Easy to talk with
*Responsive to immediate needs
*Strong leadership, management...
Great company.
*Easy to talk with
*Responsive to immediate needs
*Strong leadership, management and teamwork
*Always working to improve/enhance
Pros
*One Stop shop
*Integration capabilities
*Backend reporting system. The best.
Cons
*Length of time to complete fixes
*Handheld devices must work better overall(battery/connectivity etc)
Response from ParkHub
Hi Andre,
Thank you so much for your review and feedback. It's valuable ParkHub customers like you that help guide the direction of our products and company moving forward.
Your account management team will reach out any time we have new best practices for device battery/connectivity optimization, or if we have device updates/upgrades that help in these matters.
- Industry: Sports
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience with Parkhub
Reviewed on 2023/10/10
The customer support has been great. While we don't often have issues, if I do have an issue (even...
The customer support has been great. While we don't often have issues, if I do have an issue (even if during event) support is able to assist quickly. The ability to use wireless is paramount to our operation since we do not have access to wireless infrastructure in our lots.
Pros
The ease of use for our parking attendants was ideal as these are not full time workers that we have an opportunity to train. The integration with our ticketing system was a must along with ability to use cellular to verify scans.
Cons
I'd like the battery life to work a little better since we often have attendances in lot for 12+ hours. I also would like to see scan data be able to be uploaded or integrated with our ticketing provider to report off what accounts are utilizing their prepaid pass.
Response from ParkHub
Hi Mck!
Thank you so much for your feedback and kind words. The ParkHub Support team is able to do what they do best, because of great customers like you.
We especially appreciate the feedback on scan data with the Paciolan integration, and understand the value add. We have spoken to Paciolan about this in the past, so it's on both side's radar, but that feature is not currently in development. Our Customer Success team will be sure to keep you posted with any updates on improving this aspect of the integration in the future.
Thanks!
- Industry: Events Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ParkHub Review
Reviewed on 2024/02/01
Pros
I used to love getting the original AAR. The support team, specifically [sensitive content hidden] are amazing and very helpful in resolving our issues quickly!!!
Cons
The new AAR!!! Information on the post event report is good but we need information from transaction graphs and breakdown charts.
Response from ParkHub
Hi Megan,
Thank you so much for providing your feedback in this review. Our team is working on a v2 of the new AAR and hope to have all of the features you've mentioned. The CSM on your account will be reaching out to see if you would be open to scheduling a call with our product team to provide more feedback on the matter.
Thanks!
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get this NOW!!!
Reviewed on 2024/01/23
I have been a happy consumer for a few years now and I want to continue with ParkHub
I have been a happy consumer for a few years now and I want to continue with ParkHub
Pros
EVERYTHING!! The internal team is amazing!
Cons
When at times devices fail due to connection
Response from ParkHub
Hi Odalys,
Thank you so much for taking the time to leave this review, all of us at the ParkHub team really appreciate it, and LOVE working with you!
We are constantly working on improving our devices and the external conditions that can impact connectivity. Stay up to date with our monthly newsletter, which includes the latest best practices for things exactly like that, and your account manager will always reach out the moment there is a new tip for connectivity improvements.
- Industry: Events Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Big ParkHub Fan
Reviewed on 2023/10/12
The ParkHub Team is great to work with. They have been extremely helpful and friendly.
The ParkHub Team is great to work with. They have been extremely helpful and friendly.
Pros
I like the mobility of the handheld devices and the quick transactions.
Cons
I am still working through how to best setup our parking lot so that we can breakdown multiple events in one lot. I think we will get there but it is not quite to my liking yet.
Response from ParkHub
Hi Phillip!
We appreciate you taking the time to write this review and provide your feedback. It's customers like you that power the changes and improvements ParkHub continually makes to our products.
Thank you!
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Observation
Reviewed on 2023/10/17
Pros
what i like with Parkhub is the flexibility to improve their product. from the time i have started using till this day, Parkhub has evolved and brought new feature .
Cons
the hardware can sometimes be problematic depending on the nature of the environment .or the weather may impact the hardware as well.
Response from ParkHub
Hi Elie,
Thank you so much for your feedback! The ParkHub team strives to take customer feedback into account when prioritizing how exactly the product improves, so we appreciate the valuable input customers like you provide.
We are always working to improve the hardware reliability during environmental situations, so our customer success team will make sure to keep you up-to-date on all of the best practices regarding this.
Thank you!
- Industry: Higher Education
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ParkHub Review
Reviewed on 2024/01/31
Superb. Exceptional customer service and great partner in my operations.
Superb. Exceptional customer service and great partner in my operations.
Pros
Customer Services
Dependability
Effectiveness
Cons
Price is probably the only one.
Weather (severe cold) issues
Response from ParkHub
Hi Julian!
Thank you so much for your review, our team thoroughly enjoys working with you and your team. Your account manager will always be sure to keep you up to date with the latest best practices and tips on preventing any weather related issues.
Thanks!
- Industry: Events Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ParkHub in University Setting
Reviewed on 2023/10/10
Fantastic! It has always been much better than taking cash as payment.
Fantastic! It has always been much better than taking cash as payment.
Pros
The technology ParkHub has to offer when it comes to in lot parking operations is key to any events success. Real time data coverage to the customer facing support that is always on top of any request that is sent their way.
Cons
Battery life is an issue when it comes to colder longer days. mostly an issue with the iPhones and not parkhub integration.
Response from ParkHub
Hi Kyle!
Thank you for your review, we really appreciate your feedback and kind remarks.
We are continually working on improvements for optimal battery life, so we will be sure to pass along your feedback to your account manager so they can keep you in the loop on all battery life updates and best practices.
Thanks!
- Industry: Events Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Partner
Reviewed on 2024/01/26
Pros
The Live feature is amazing. Having the ability to see which lots are busy and which aren't, allows us to effectively push traffic reducing wait time. ParkHub Support staff are amazing.
Cons
Only issue we face is during heavy rain. Some of the devices disconnect.
Response from ParkHub
Hi John,
Thank you so much for the review. We LOVE hearing that you love working with our team - the feeling is mutual!
We know that external conditions and technology don't always mix well, but are constantly working on the durability of our equipment with the help of your feedback. Your account team will make sure to send you any latest best practices for performance during rain or provide any updates on device improvements regarding this.
We appreciate your partnership.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
parkhub review
Reviewed on 2024/02/05
It has made our events much easier to run.
It has made our events much easier to run.
Pros
Fast transactions. Easy to use. Great support service.
Cons
There are issues at times with connections.
Response from ParkHub
Hi Frank!
Thank you so much for taking the time to leave your feedback, we really appreciate it. Your account manager will be in touch with you any time there are updated best practices in preventing connectivity issues.
Thanks!
