Michelin Connected Fleet Reviews

I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you.

The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops.

It connects you with your team Aunt. Keep you communicating throughout the day. Love it!

There's nothing I would say I didn't like but the competitive pricing out there Michelin is top

GPS tracking (when it works), is acceptable

Unethical, deceptive contracts. They do 3-year contract which is typical for the industry, but their fine print allows them change pricing whenever they want. So the "savings" of locking into a 3-year contract vanish because they raise prices multiple times. Meanwhile the sales reps lie straight to your face and say the prices are locked in for the contract length. Stay far, far away from these crooks...

I like that I can track where my employees are, and see how long they have been stopped at a job site or if they are currently moving. I also like that you can set certain alerts like speed, excessive braking, etc.

Their customer service is not the greatest. The software also sometimes will lag or glitch. You are also not able to receive electronic invoices.

I love the fact that at anytime I can check on my vehicles through my computer or phone. I can run a report to see when maintenance is due, vehicle code problems in real time, power loss with vehicle and be notified instantly via email.

Had some trouble finding everything, however spending some more time I find out more.

Nothing, can't get out of the contract fast enough

Units regularly faulty
Long time to install them
Contract extremely onerous and one sided
Any excuse to get out of repairing faulty units

Nothing, the entire system is a mess. We can't get out of the 3 year contract we signed with Nextraq

We like nothing about this system, the entire system is a mess. We cent get out of the 3 year contract we signed with Nextraq

Easy to use web-based interface. Customer Service is actually pretty good at helping and responding.

E-Log were horrible. They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive. Odometer readings were inaccurate and never came close to matching the in cab odometer. A lot of the GPS companies like Nextraq, GPSInsight and probably a few more use all the same junk China hardware. Also they contract installers from nearby larger cities and send them out to you. They do not take time to do these right. We had some where the installer stripped the wire back then electrical taped their wire to it! No Butt Connectors!

N/A i have nothing good to say about this product.

Overall poor experience. They Changed the program early this year and the program is worse now then it was before the updated program, No training or customer support on the new program, we went months with out the dash cam. Yet they want a 17k cancelation fee. we have switched to a different fleet tracking software due to the complete lack of customer service and the horrible updated program. we have been with them since 12/6/21

They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive.
I still get email updates for service on the vehicles from the old program which has been discontinued for almost a year.. Worst experience ever with a vendor.

The features in attendance are great when working.

I hate that you have to reach out to support to make employee changes in the software. We can add them, but we can't remove them.

Account reps aren't created equal. We gave our first one a gift when she parted with the company. She was attentive and took great care of our account. The second one was indifferent and referred me to support for every request. This most recent one can't even respond to my emails.

The app sometimes shows our drivers are somewhere they aren't. It takes several refreshes or sometimes logging out and logging back in to get the correct location.

We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again.

Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not.

Cost and basic features worked well. The reports generated and sent were visibly appealing and easy to analyze.

Very limited function. Not a clear understanding of the G force sensitivity that triggers harsh events. Pings every 30 seconds, so no live information.

This software makes it easy to navigate where your drivers are and track their paths. Start and Stop reports are extremely helpful in our business.

Some of the reports are a little difficult to read and decipher.

The user friendly interfaces. Set up of assets and tracking them in the system. Maintenance and safety modules.

The biggest issue we have is that you can only run reports in 3 month increments. This doesn't help when doing yearly reporting, then we are printing to Excel and creating our own report.
The speed alerts many times ping the wrong speed. We have to manually go and check the speed zones from each link.

Simple tracking of company fleet. Very accurate location data.

Reporting functionality is very limited and not customizable

I love the ability to pull and schedule reports. The data is reports are very easy to customize. Our warehouse and delivery teams love the scheduling function as well.

I have no current complaints. There are some new offerings such as the Cell Control and Michelin features that operate on separate networks. It would be nice to have all options under one login and site.

I like the mobile app, it is easy to use and understand. Functions of the software rarely have issues, it is very dependable.

What I have liked the least was our experience going through an upgrade to 5g devices. We did not get support to get it done and ended up using our own people to swap the devices. This should of been handled by Nextraq. Very disappointing.

Ease of use, ability to track, ability to use as a safety tool

Occasional Outages, not being able to get engine diagnostic data from Isuzu NPR

The telematics information, ease of use, and database for all of our riders and partners.

Occasionally there are issues with sending information to the vehicle.

Their tracking is okay but goes offline frequently.

There are many cons with Nextraq.

first and foremost is their customer support is highly confrontational and demeaning. I do not enjoy reaching out to their support over the past.

the software is lacking and needs updates.