Item Reviews

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11 Reviews
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Been using Item.com for a month and it's a game changer
Reviewed on 2024/02/26
I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the...
I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the systems we used before whiling having some very advance features like voice notification and having best practices built into it's practice that ensure inventory and fulfillment accuracy. It's got a lot of features packed into a next generation solution that is far more advanced than much more expansive solutions on market.
Pros
ITEM.COM designed their system to ensure best practice and ultimately accurate order fulfillment and inventory accuracy. Their voice notification feature is a game changer as it tells your warehouse exactly what to do next without them needing to think or having particular experience while doing everything in a way that nothing will be done incorrectly. At first you would expect this to be any other WMS/OMS you have seen out there with regular features with their price point, but once you start using you realize this is the next generate with features all the other software has been missing. Perhaps these features were available before on the 6-7 figure systems, but certainly it's the first time I have had the convenience and it is a game changer.
Cons
You need to ensure you follow their system for it to work, the patience of going through the process and setting it up correctly will pay dividends but you do need to spend the time to set things up correctly. You should not come into it with the mind set of this being able to help a small portion of your operation, because it works as a whole solution, not individual features.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Warehouse Management System
Reviewed on 2024/01/20
Overall it's a good, but per user account is more than Netsuite which is way too expensive
Overall it's a good, but per user account is more than Netsuite which is way too expensive
Pros
Flexibility, development team willing to spend time to help
Cons
Search Function, there's no ability to use the critical in the saved search like other software
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product easy to use
Reviewed on 2024/01/19
WMS is good and easy to our team like to use it.
WMS is good and easy to our team like to use it.
Pros
API connection and API team to set up integrations
Cons
there are a lot of customization need to be set up before use
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Implementation was easy
Reviewed on 2024/01/24
Pros
Full of features that serve the purpose of managing the warehouse
Cons
Pick Process can be a little easier for the warehouse team.
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Goodbye paperwork, Hello efficiency: Item WMS streamlines our operations.
Reviewed on 2024/02/15
While we may be facing, issues and challenges of everyday work life. One thing I can count on our...
While we may be facing, issues and challenges of everyday work life. One thing I can count on our WMS is so easy to use and it works. That is one less thing I have to worry about. that's important to me!
Pros
Very friendly and easy to use. no complicated non-sense. the Dark theme color is perfect for the vision.
Cons
the timer sounds when on idle time process. maybe a softer tone would probably be better. other than that, there is no negative things about this program.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid Product for Omnichannel Fulfillment
Reviewed on 2024/02/19
Pros
I use item.com daily in my role as VP sales. It allows me to easily input and/or correct live data around the supply chains of many different clientele. I can easily sort facility to facility, client to client, and even separate operations by title. The system records key data milestones and augments with physical photographs of the operation, which is tremendous for claims management and operations improvement. I can also pull data in a number of ways to spot exceptions. It's an invaluable tool, and one of the best parts is that it spans both RETAIL and direct to consumer (d2c) channels. It's rare to find such an affordable option that includes both. This ecosystem could apply from a small shipper on shopify all the way to a large shipper managing tens of thousands of daily omnichannel transactions across all big box retailers (and b2c tentacles).
Cons
More visual data analytics would be great. Similar to Microsoft BI. Most reporting is excel based.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good WMS, Good to work with
Reviewed on 2024/01/23
Pros
Intuitive UI, administrative access to most settings and functions, reasonably easy to troubleshoot issues, straightforward to maintain, responsive and helpful support
Cons
Report customization is limited, so running KPIs requires combining multiple reports.
System functions such as automatic cycle count have quirks that prevent them from being implemented.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Collaboration
Reviewed on 2024/02/15
Pros
Access to team to work through all scenarios. Always opportunities to improve operations with weekly discussion and ability to involve developers if needed.
Cons
Failed to provide a replenishment program.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Users of feedback
Reviewed on 2024/02/06
Pros
Functional and easy to understand and intuitive
Cons
Functional and easy to understand and intuitive
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Previous Opera8 user, now pending Item user
Reviewed on 2024/01/21
good experience, easy to use with intuitive interface
good experience, easy to use with intuitive interface
Pros
Flexible API, Amazon Vendor Central integration, thorough logs of activity, rate shopping
Cons
good to have a higher layer for LPN, for example, we may need a data/inventory structure for pallet LPN + carton LPN + serial numbers, and the system can enable picking or other activities based off whichever LPN or serial number scanned
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Warehouse Management in One Software
Reviewed on 2024/01/23
Pros
As what I have stated in the title, this is the easiest and most flexible warehouse management software I have used so far.
Cons
I think it's a good software with little to no faults.