Carestream Dental Reviews

None!!!
It was what I could afford at the time, but I am not recommending it to anybody.
Not user friendly.
Slow, outdated, tech support is costly for almost nothing

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
Costumer Service is horrendous!!!
They take forever to answer the call.
They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
System is not user friendly at all.
When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
My contract is indefinite. Is yours?
If you want to cancel, there will be a penalty charge.
Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
Absolute “Garbage”!!!!!!!

Relatively inexpensive scanner compared to other brands
Scans of teeth print well on our 3D Printer
Image presentation software is ok
The ability to email PDF layout of model layouts is nice

There seem to be a lot of bugs that happen with the frequent updates. None of these things are usually available on the webpage on the hold system provides.

Hold times may be long (est 1 hour 15 min today, one person ahead of me now at that time and system says 55 minutes more est to hold). Do not think that being a health provider with scheduled patients makes you a priority, or that the company considers it's healthcare providers a priority.

The person logging in may take a very long time to solve the problem, sometimes reverting back to installation questions you might be able to answer from years before.

You pay for this support.

These scans can not be used to submit for Invisalign.

nothing comparing to eaglesoft or open dental I have used

cost. hoops you have to go through to use different modules. if you want charting you have to call and sign up. Erx has to be downloaded on every computer used even if you already have the software on your computer. Poor third party e service companies working with softdent.

Very little. The software is cumbersome

Customer service is atrocious. The product itself does not work well and buyer beware!!!

There have been a few good support people.

Support, I think many work from home, need to request Level 2 tech, I don't have time for level one trying to figure things out. Software is extremely slow so as our practice grew it had become extremely frustrating, we then added the Faircom server to speed up process which it did HOWEVER Faircom is a glass slipper and CRASHES if it isn't perfect conditions. We need to replace our 2012 server but we have to replace with another 2012 because Softdent isn't compatible with the most recent server! We also use E-forms on the iPads we just did an update on iPads to 11 and now eforms no longer work because it isn't compatible, I am told they are working on it... seems to me the developers would be forward thinking on development and not a step behind. Time to move out of the dinosaur age. After struggling with this for 14 years we are looking for a change.

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

The ease of use and the fact that their technical support team is hands down, one of the best, if not the best help I've had. Very patient with me or any other team member that has to call them. Very knowledgeable and work until they get the job done correctly. Kudos to all of them.

Can't think of anything. I don't know what the cost is, so I can't factor that into this review.

My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

It is very user friendly once you know what your doing.

The software is capable of so much that it is sometimes difficult to know which reports to run that are the most beneficial to your practice.

The Software is easy to use and easy to teach others how to use

I wish I could edit notes on a patients clipboard (i.e. to add details or correct possible mistakes)

Specialty targeted---Maxillofacial surgery--- production summaries are good to see if you are on track

Learning curvequite steep to be proficient-- very specific
production summaries are too deep --- too many steps to see daily $

User friendly, very efficient. Excellent reports and continues to grow. Was created with Dentists giving valuable advise.

Don’t communicate with their clients enough.
Their should be more Carestream to Dental Office interaction.

There wasn't a lot of steps to get where i needed to go to accomplish what i needed to do. Pretty user friendly

It was a little to simple for me. I would have preferred a software that had more options to do a little more complex treatment planning and note taking. However, it has been several years since I have used it so I would hope that it has upgraded some.

Does provide great quality images for review and to show dental issues to the pt. and insurance companies

customer service is not that great. Have called a few times and they always seem to push off issues to other companies

Great machine, fair price. Has already helped grow my practice

A few glitches in the beginning to get things running properly

good customer support, not very expensive.

it should be cloud based, it’s not easy to learn for a person not familiar using computers.