VolunteerHub Reviews

For anyone considering getting a database for Volunteers, you MUST consider after purchase and after implementation, customer service. How quickly is support responding? Does support understand the issue? Does support manage accounts with the proper repair? At VolunteerHub I promise you they do! Somehow we made a mistake with our User Groups and their order of them which affected the background checks and stuff. We didn't notice but during a routine check, Support caught this and knew it wasn't right and fixed it, and notified us. We didn't realize this happened either and Support took it upon themselves to correct. No ticket was submitted, no emails were sent to support, etc. That is how good Support is. I highly recommend VolunteerHub. We were able to turn our investment into $25K+ through donations. Corporations give money to the places their employees volunteer at.

My overall experience has been phenomenal. I think the platform works very well for our organization and the support team is top notch.

When we first adopted the platform, it was great and again the pricing was very reasonable. However, overtime, it seems like they have stopped investing in developing the platform and adding new features and integrations, so it is now far behind many competitors. However, if you are looking for a very simple and basic platform at a very fair price, this could work for you. It’s a simple platform for volunteers and administrators to use. However, if you have more complicated needs and you are a larger organization, I would not recommend this product.

The person who helped me set up was nice but the program didn't work well for us. We couldn't easily copy big events that are the same each year.

Overall I am very pleased with my VolunteerHub experience. When I joined the organization 1.5 years ago, we had been using its most basic functionality for a few years. Since then, I have learned from webinars, help docs and extremely responsive support team emails how to use nearly every feature. We've implemented each feature successfully, which has saved time and allowed us to rely on a huge pool of volunteers in new ways. Although I think the price increases have been a bit disproportionate to the increase in the number of active users we can have, VolunteerHub is meeting all of our major needs at the moment, and most of our minor ones, too.

VolunteerHub offers excellent customer service, and they are always open to feedback. Not only do they work directly with their clients, but they also have a fast turnaround and frequently apply client feedback to improve the site. There are also a variety of tutorials on their customer support page.

Overall, our experience with VolunteerHub has been great. We have a level of functionality that we did not have before. We are able to recruit, onboard and train volunteers easily with the help of this software. If we ever have an issue or a suggestion for a new feature, VolunteerHub is quick to respond and very supportive.

Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective.

Since VH, here's an actual example-
Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose.
Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need!

Pros-
We also use Blackbaud products and like the intentional product integration.
We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database.
We like the live support vs some of the competitors that require you to just read posts or email in for help.

Cons-
Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training.
Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it's confusing to volunteers.
We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done.

We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs.

There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level.

VolunteerHub is a very easy, yet dynamic software to use. Although there have been minor difficulties to work through, our overall experience is fantastic.

We've had an excellent experience! This software has helped us in so many ways and the staff is very nice.

VolunteerHub has been a great tool for staying organized with volunteers and data. Thanks!

Our shelter wouldn’t be where it is today without Volunteer Hub. I highly recommend it!

Most of the entire office was able to use the system in some capacity.

We've used VolunteerHub at Habitat Wake County for about 6 years. It was certainly vital for growing our volunteer program to manage 10,000+ volunteers per year. This includes multiple Construction sites, Deconstruction, A Brush With Kindness and now four ReStores!

Pros - Support from Christine and the team is stellar. They are always willing to work with you to find a new solution or fix challenges. You also get regular notices about updates to the software. Once you are fully trained, it is easy to use. VolunteerHub allows a staff of 2 to communicate effectively with a multitude of volunteers and track them for metrics and volunteer recognition.

Cons - Reports can be clunky, but they are always adding more options. We would love an option for regular volunteers to easily register for multiple events, i.e. every Friday morning shift for the month.

We're happy to use the Hub to it's full potential and appreciate the open dialogue between ourselves and the team!

Habitat for Humanity of Winchester-Frederick County has been using VolunteerHub since the late 1990s, primarily to manage the 300-400 volunteers per month who come to us to help build our houses. During our high build seasons, the ease of programming our ongoing construction events and specific details about each build day, and the ability to e-communicate with each volunteer who signs up online leads to an efficient effort by the one staff person responsible for volunteerism. Our monthly volunteer reports, and the ability to convert volunteers into invitation mailings to our annual volunteer appreciation picnic are only a few features we use on a regular basis. Also important is the VolunteerHub support staff. They have provided quick responses and even spent one-on-one time with me when I needed help in setting up a "private" ongoing construction schedule for volunteer employees of a major corporation to access.