Pamela

Overall rating

Industry: Outsourcing/Offshoring
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Features and Good Customer Service

Reviewed on 2021/09/01

Overall, I have had a good experience with Pantera Networks. They have a good team of people.

Pros

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

Cons

There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.

Ed

Overall rating

Industry: Nonprofit Organization Management
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 2.0 /10

Poor customer support

Reviewed on 2023/07/03

At the beginning, very nice, efficient, but when you need to cut back, since they are receiving...

At the beginning, very nice, efficient, but when you need to cut back, since they are receiving money, they are not much help. No matter who I talk to, it answer is wait. But they still get paid.

Pros

Clean signal for phones, no interrupted calls, voice mail works great, especially sending to email.

Cons

Support. No one answers phones, leaving messages is easy, but no call back with any answers. I'm trying to return some rented equipment, but no address to send it to, and the bills keep coming.

Verified Reviewer

Overall rating

Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 2.0 /10

Clunky, outdated, lacking features. There are better means of communication for sure.

Reviewed on 2018/06/06

I guess the only reason we still use it is the operator switch board. We're able to see if someone...

I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.

Pros

There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.

Cons

It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.

patrick

Overall rating

Industry: Computer Software
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

patson review pan terra

Reviewed on 2022/08/11

this is a great cloud that's help me make everything better without having issues

Pros

is great for communication and conference when working with the cloud

Cons

I work with it better for information and collaborating with my team better

Carlos

Overall rating

Industry: Financial Services
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great product, great customer support, I am a satisfied customer.

Reviewed on 2016/09/25

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had...

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Victoria

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Keep it up!

Reviewed on 2017/02/16

We used Panterra and it is really great. It is less expensive with high quality. Phone service is...

We used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.

Pros

We often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle!

Cons

Once, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat.

Matt

Overall rating

Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

I was scared moving from a VOIP solution with a local servicer to a cloud-based solution.

Reviewed on 2017/12/05

Lower call costs for my call center and reliable recordings that are critical in our industry.

Pros

It does everything I need including reliable and retrievable call recordings. The customer service is phenomenal and implementation was super easy.

Cons

Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to.

Angie

Overall rating

Industry: Leisure, Travel & Tourism
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Having the mobile app is a Game changer!

Reviewed on 2022/02/11

Pan Terra has made it easy to use, the set up option is nice and overall everything we use has been...

Pan Terra has made it easy to use, the set up option is nice and overall everything we use has been reliable and calls, video conferencing and the recordings are clear and easily retrieved. Very happy with Pan terra.

Pros

Call forwarding has made it so easy for me to stay in contact without being the office, The calls are clear and can be recorded. easy retrieving messages.

Cons

customer service can be slow at times, that becomes isometimes but other than that I have had great experience with the service

Verified Reviewer

Overall rating

Industry: Real Estate
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

More Complicated Than Need Be

Reviewed on 2018/09/27

Pros

I like that it offers multiple services, cloud, phone, chat.

Cons

The system is more complicated than it needs to be.

Verified Reviewer

Overall rating

Industry: Internet
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Satisfied customer

Reviewed on 2018/06/28

Pros

Real time results and data is what a comoany really needs in giving great customer service support to our clients

Cons

There is nothing to say about this software as this is somethong we use daily and relay on every hour

Nuur

Overall rating

Industry: Information Technology & Services
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Finally changed my VoIP providers and I am very happy.

Reviewed on 2016/09/12

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had...

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Jigar

Overall rating

Industry: Information Technology & Services
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 4.0 /10

Panterra - Cloud storage solution in an app

Reviewed on 2022/09/14

The interface setup option is excellent. The advanced features were easy and simple to access...

The interface setup option is excellent. The advanced features were easy and simple to access thanks to the supporting team.

Pros

The features like cloud storage options, increased accessibility, real time sync, user-friendly and easy to use mobile app are the best.

Cons

The initial interface looks uncomfortable. It can be changed. Also, customer care is a bit slow to respond. ut, once they gets in touch, their services were above par.

Mohammed

Overall rating

Industry: Design
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Been a Joy!

Reviewed on 2022/02/12

We have been with PanTerra for several months now, and it has been just a joy! PanTerra Networks...

We have been with PanTerra for several months now, and it has been just a joy! PanTerra Networks offers great features and quality at a great price. The phones are very easy to use, and if there is ever an issue their support team is quick to respond. I highly recommend Panterra if you need a VOIP provider.

Pros

call forwarding easy access from anywhere, easy to use mobile app

Cons

have not come across any issues yet, we have been pretty happy with pan terra.

Nigel

Overall rating

Industry: Architecture & Planning
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Awesome Experience!

Reviewed on 2017/01/26

I work in Technical Support for a major software company so I have some experience in customer...

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place.

I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you.

Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Sarah

Overall rating

Industry: Online Media
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Thumbs up to Panterra's Smartbox

Reviewed on 2016/09/21

I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My...

I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy.

Pros

I like how it is designed. Completely browser based. Pricing is good.

Cons

The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.

Dean

Overall rating

Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

Finally changed my VoIP providers and I am very happy.

Reviewed on 2016/10/03

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had...

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn’t want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra’s Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don’t own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Pros: Cloud storage option, increased accessibility, outstanding and easy mobile app.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Jonathan

Overall rating

Industry: Media Production
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Panterra's Smartbox is a delight - highly recommended!

Reviewed on 2016/09/19

I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is...

I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy.

Pros

The ease of use and great features like call forwarding.

Cons

I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.

Julia

Overall rating

Industry: Entertainment
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Panterra's Business Voice is a solid tool.

Reviewed on 2016/10/06

We are an online media company. A large part of our business is reliant on communication amongst...

We are an online media company. A large part of our business is reliant on communication amongst ourselves, our assets, our resources and our clients. We needed a reliable service provider with great quality. After shortlisting a few companies from internet research, we decided to go with Panterra. Previously we were using Nextiva, since our business was a small one and it got along fine. Over time when we increased in numbers, we decided to switch bandwagons. Therefore, with 0 experience with VOIP setups, we reluctantly gave Panterra a shot. They didn’t disappoint. It is an easy to use and hassle-free service which is compiled into web browsers; they provide 6-7 different services and all of them are top-notch.

Pros

Their website is exceedingly helpful, it is full of tutorials and guidelines. Pricing as I have mentioned before is great.

Cons

There is a downside to Panterra, their program has a relatively less friendly interface than I would’ve liked. I would’ve made it a tad more modern and stylish.

Udnan

Overall rating

Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Panterra is awesome!!!

Reviewed on 2016/10/29

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but...

I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven’t had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.

Pros

Great quality, great features and an amazing customer service.

Cons

The cost of shipping/delivery wasn’t mentioned in the original invoice. I just felt that they should’ve told me earlier.

Gretchen

Overall rating

Industry: Management Consulting
Company size: 2–10 Employees
Used for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Lesser known company keeping up with/surpassing the big guys.

Reviewed on 2018/07/31

Panterra Networks has been a very easy company to work with. They have immediately addressed and...

Panterra Networks has been a very easy company to work with. They have immediately addressed and fixed any issues that have come up; which have been very few and all very minute. Their VoIP system has given our company a more professional edge, and allowed us to filter calls with ease. For any VoIP phone system, make sure you have the proper cabling (cat5) in your office to power and connect the phones. We ended up paying to have a local communications and wiring company come in to update the existing wiring we had and install a PoE switch.

Pros

Customer service is some of the best I've experienced! No wait to speak to an actual person when I call with account add-ons, and technical support. All the features and amenities that the bigger/more well known companies offer. Customizable plans, sales people that are knowledgeable and experienced in VoIP technology, assigned team of expert "onboarding" staff to get you up and running and answer any questions in your first few weeks. They own the technology that they are using, which some of the other more well known companies do not.

Cons

No plans that include international dialing. Their international rates are very reasonable, but if you are calling numbers outside of the US or Canada frequently, it could add up.

Solomon

Overall rating

Industry: Financial Services
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Panterra Smartbox is a very efficient business communication tool

Reviewed on 2016/10/04

We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT...

We were using a service called Maxi before. It was not very pleasant. Being a software engineer/IT manager at a financial services company, I was tasked with finding a new business communication software. I didn't want an extravagant product, just something solid that works. And Panterra's Business Voice (Smartbox) works. We do a lot of video calling and rarely there has been a problem.

Pros

I like their mobile app very much. It is neat, clean and very easy to use. I maybe biased because I am a developer myself so I may look at it programming-wise, a standard user may or may not like it as much as I... I don't know.

Cons

Panterra is an accomplished company, being in business for about 1.5 decades I believe, therefore their pricing is slightly on the higher side. We have been pushing for a discount and next year onwards, hopefully we'll have it.

Oscar

Overall rating

Industry: Consumer Services
Company size: 201–500 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

I love their customer services more than the software itself!

Reviewed on 2016/10/29

I am a networking manager at a company that provides a range of services such as event management,...

I am a networking manager at a company that provides a range of services such as event management, catering, wedding planning, custom dress-designing and furniture selling. We started using Panterra’s services in 2012. We are completely satisfied with their services. Their pricing is really good at $19 odd a piece – which is the usual standard in the market. Their customer services are good.

A technical operator of Panterra, Samuel has been valuable over the years. He is there first thing, be it any complain resolving, upgrade or simple maintenance. It is because of him I am writing this review. I would recommend Panterra to any business owner on any day.

Please note, we have 208 employees in various roles – we’d be lost without a good communication tool.

Pros

Customer services.

Cons

They didn't include shipping costs and some other costs in our invoice but billed us at the spot.

Shawn

Overall rating

Industry: Telecommunications
Company size: 51–200 Employees
Review Source

Overall rating

Reviewed on 2016/10/15

Sean

Overall rating

Industry: Hospital & Health Care
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

A solution that is easy to use

Reviewed on 2017/01/19

I’ve tested several VoIP systems, and only Panterra has all the features that we need so easily...

I’ve tested several VoIP systems, and only Panterra has all the features that we need so easily integrated. Support has been outstanding from my very first call to sales and setup was easy with the help of their installation team. Would definitely recommend.

Pros

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuations. We looked at the other companies but most were either too small, had not been in cloud long enough, or did not have vetted integrations with leading CRM vendors.

Cons

Nothing is known immediately as we just started using the system.

Rick

Overall rating

Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Easy & Flexible - Just what I needed

Reviewed on 2016/12/03

I am a partner is a group of companies that range from construction to poultry. Believe it or not,...

I am a partner is a group of companies that range from construction to poultry. Believe it or not, until two years ago, we were using a landline connection for our business. We knew needed a change and went to relatively lesser known Panterra. It has been a great experience since then.
We have had 0 down time, the services are great, and everything works. We didn’t have tech support when we installed Panterra VOiP, can you believe it that our receptionist did it! – It is that easy to install.

Pros

It is easy to install and even easier to use.

Cons

There are some downsides to their services, the most glaring one is their customer support. You sometimes have to wait a long long time on phone.

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