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Callroute Reviews

Callroute

5.0 (12)
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The complete Teams Phone solution for your business.

Overall rating

5 /5
(12)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
5/5
100%
recommended this app
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12 Reviews

Jamie
Jamie
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product, easy to implement

Reviewed on 2024/03/28

The fact the service and overall feature offering has continually improved ever since we started...

The fact the service and overall feature offering has continually improved ever since we started with them.

Pros

The ease and support when moving to this solution, and its constant evolution over time.

Cons

When we took the service the portal lacked many of the features that are now available.

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to Callroute

Overall cost and ease of implementation.

Response from Sipsynergy

Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Callroute app integration with MS Teams

Reviewed on 2024/09/11

Very good product and a user friendly interface

Very good product and a user friendly interface

Pros

Callroute product is simple and easy to configure with your own Microsoft tenant i also like the simplicity of the Callroute app.

Cons

Reporting tool can be improved to have custom reports available at the moment only can use default reports on the dashboard.

Alternatives Considered

8x8 Work

Reasons for Choosing Callroute

System was coming end of life and support

Switched From

Bria

Reasons for Switching to Callroute

We where already using another product from this vendor and we built a good understand and relationship therefore is was an easy decision to continue using their service.

Response from Sipsynergy

Thank you for your review! We are so pleased to hear you found so much value in Callroute over others on the market.

We will share your feedback on custom reports to with Development Team as we are always looking for ways to improve our platform.

We have released new reporting functionality recently and will be sharing a video on this very shortly. You can find all the latest information here: https://bit.ly/sept-24-releases.

Arnold
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes Teams Phone Managers lives easier!

Reviewed on 2024/12/09

Very positive overall experience and find i very easy to use for my Teams Phone Management.

Very positive overall experience and find i very easy to use for my Teams Phone Management.

Pros

Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen.

Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range.

Callroute makes Teams Phone management clear and easy!

Cons

Did not experience something yet I don't like.

Response from Sipsynergy

Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute!

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Callroute Review

Reviewed on 2023/12/13

great experience and value for money in one platform.

great experience and value for money in one platform.

Pros

Ease of use of the platform and management of changes

Cons

customising of colours and branding for staff to recognise the app

Response from Sipsynergy

Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal.

We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.

Ronald
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Callroute Review

Reviewed on 2024/02/01

Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier'...

Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.

Pros

Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.

Cons

Branding for end customers - however, that could be down to time from our point of view?

Response from Sipsynergy

Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.

Adam
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Route - Teams Telephony Central Solution

Reviewed on 2023/12/14

A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy)...

A fantastic experience. We are about 18 months into our journey with Call Route (via Sip Synergy) and I highly recommend the solution and the Sip Synergy support and attention to detail.

Pros

A single portal to control and manage all of our global telephony needs

Cons

No real dislike so far, more so feature improvments which we have put to the developers to consider and have often been implimented.

Response from Sipsynergy

Thank you for the review Adam, we're glad you're enjoying Callroute.

Nick
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Route - Teams Telephony. Great provider and great support.

Reviewed on 2024/02/15

Pros

Support are very helpful and helped with the teething issues on setup very quickly and efficiently.
System is easy to understand and setup.

Cons

No complaints. Nothing has been an issue.

Response from Sipsynergy

Hi Nick, thanks for your review! It's great to hear about your experience with us.

Russ
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CallRoute is the greatest!

Reviewed on 2024/08/21

Finding CallRoute is possibly the best thing that's happened for our telco platform. They've...

Finding CallRoute is possibly the best thing that's happened for our telco platform. They've provided us with administrative and reporting capabilities that nobody else would. They've remained extremely flexible, allowing for outside the box thinking and customizations delivered faster than anyone would expect. We intend to stick with CallRoute for the long haul.

Pros

Highly flexible, extremely attentive to requests and needs, support staff absolutely beyond compare.

Cons

I honestly cannot think of any Cons about using CallRoute.

Response from Sipsynergy

Thank you for your review! We are so pleased to hear how much Callroute is benefitting you. We will pass this onto our team!

Clay
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

customer and reseller review

Reviewed on 2024/08/14

As a reseller, I have found the support available and easy to work with. My customer is happy with...

As a reseller, I have found the support available and easy to work with. My customer is happy with the software.

Pros

'The efficiency to setup and convenience of the software'- customer

Cons

'we have not tested enough to find the full cons of Callroute' - customer

Response from Sipsynergy

Thank you for your review! We are so pleased to hear your customer has found Callroute efficient and easy to use!

Rick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ideal managed service solution

Reviewed on 2024/03/25

Pros

As a managed services provider, Callroute gives us what we need for a full 360 solution for clients for their IT and comms. It's easy to set up and manage and we never get any major issues with service.

Cons

From a pricing perspective, there are a lot of lower cost solutions available, but you do get the service that you pay for.

Response from Sipsynergy

Thanks for your feedback, Rick. It's great to hear how much value you get from our products. Our team focus on delivering high service standards and high quality user experiences across our products. We will pass this on!

Max
Overall rating
  • Industry: Environmental Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Callroute service

Reviewed on 2024/01/08

Pros

The service is easy to manage and very friendly team.

Cons

Mostly good service but would be great to have better support for after hours.

Response from Sipsynergy

Hi Max, thank you for your review! We are always looking for ways to make our customer experience the best possible so we will pass on your feedback regarding out of hours support.

Daren
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick and easy solution

Reviewed on 2023/12/08

Pros

The ease of setting up a new customer and migration of services

Cons

No issues to complain about, good system

Response from Sipsynergy

Thank you for your review Daren, we appreciate the feedback.