Benepass Reviews

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16 Reviews
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Use and Track Expenses
Reviewed on 2022/03/31
Benepass makes it easy to distribute funds to employees. Even those are aren't tech-savvy can...
Benepass makes it easy to distribute funds to employees. Even those are aren't tech-savvy can easily figure out this virtual card.
Pros
I love benepass because it is EASY to use. I downloaded the app and my virtual card for my HSA and company stipend were set-up. I can easily track my expenses and upload receipts.
Cons
The app can sometimes be glitchy, and any sort of changes (aka increasing money into your HSA) has to be done through email to reach customer support. I wish there was a built in chat or ability to manage some features myself.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Benepass review
Reviewed on 2022/03/31
It's been great — I'm very happy with the product. It's a great perk at my company.
It's been great — I'm very happy with the product. It's a great perk at my company.
Pros
I don't usually expense things to Benepass, I mainly just use it as a debit card for those areas that it automatically expenses for me. I like that it integrates so easily with my other cards and routines. The customer service has been very responsive when I've had any questions or concerns with how money has been expensed.
Cons
It's very easy to use — most day-to-day functions are really easy to use and intuitive. I think improving analytics and spending habits could be a great feature moving forward. I'd love to see the common areas where I'm using money.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Gets the job done
Reviewed on 2022/04/15
Pros
It's straightforward to use and generally does what I need it to (upload receipts for reimbursement).
Cons
Buggy, I've had to contact support for a number of issues related to basic functionality. However support was pretty responsive and I've always had my issue resolved in a fairly timely manner.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love using Benepass!
Reviewed on 2022/03/31
Pros
My employer provides commuter, lunch, and fitness/wellness benefits through Benepass and I love using it! It’s great that I can add my Benepass card to my Apple Wallet for tap-to-pay. Benepass customer support is great. If a merchant ever declines my Benepass card, the reimbursement process is simple and convenient. I have used other commuter benefit distributors in the past that were clunky with outdated software and only offered physical cards. The don’t even hold a candle to Benepass! I’m a very satisfied user.
Cons
Occasionally a vendor or merchant won’t accept the card and that can be annoying, but thankfully the reimbursement process is easy and can be done right from the app.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use overall
Reviewed on 2022/03/31
Overall an easy to use app.
Overall an easy to use app.
Pros
It is great to see my benefits in an easy to use app.
Cons
I had some difficulty completing a couple of steps such as setting up a linked account. It all worked out but I did have to submit a support ticket to actually get through the setup then a ran into an error. The support team did respond promptly and all was resolved.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Partner!
Reviewed on 2022/03/31
Pros
The team went to great lengths to customize a solution that best met our needs!
Cons
International is still a little clunky, and could use some time and attention.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Benepass changed my life!
Reviewed on 2022/03/31
Love it. I use it almost everyday.
Love it. I use it almost everyday.
Pros
Benepass has been great. Not only I can use it almost everywhere for food and groceries, but also they have an amazing customer care team. They usually respond within the same day.
Cons
No negative feedback. I've enjoyed my experience so far
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool to submit expenses on different categories
Reviewed on 2022/03/31
Very easy and my colleagues are thrilled with this
Very easy and my colleagues are thrilled with this
Pros
I like how the different categories are broken up and know how much I have to expense before each quarter.
Cons
I do not really have any dislikes, I think an ETA of potential payment delivery would be great!
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Benepass review
Reviewed on 2022/03/31
The customer support is very active and polite. It has been very pleasant to all questions about...
The customer support is very active and polite. It has been very pleasant to all questions about our benefits and also other random questions about the app or the benefits.
Pros
Submitting receipts for reimbursements are really easy to use and has a user friendly environment. Having a physical card and card info to use online also is helpful.
Cons
It takes relatively a long time to get reimbursed I am not sure if it is on Benepass or my company though.
- Industry: Individual & Family Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Benepass is the best!
Reviewed on 2022/04/04
I have had a great experience with Benepass. I've had a couple of issues with reimbursement, but...
I have had a great experience with Benepass. I've had a couple of issues with reimbursement, but customer service was on top of it and handled it quickly and professionally.
Pros
I like all of the various options available to me. I appreciate the quick response from customer support. I love being able to see all of my transactions in one place.
Cons
I think finding vendors who accept Benepass could be made a bit easier. It seems complicated to determine if a vendor I would like to use is also a Benepass vendor.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product to manage balance of benefit account
Reviewed on 2022/03/31
Pros
This product is very easy to use; the ability to add photos of receipts via the app allows for immediate submission and faster reimbursement. In addition, having examples of benefits that qualify for submission visible in the app increases likelihood of use.
Cons
I would like to see a reason provided for rejection of submitted reimbursements. In addition, there should be an adjudication process easily accessible.
- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Benefits System
Reviewed on 2022/04/01
Pros
Love how easy it is to use on a user level. Great customer service if you have questions or if anything is unclear.
Cons
Would be great to have a "places I can use it near me" feature.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Senior UM Medical Director
Reviewed on 2022/04/01
Great
Great
Pros
I love the ability to keep track of my benefits on an App
Cons
It is a little clunky but your customer support is amazing.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value added Software
Reviewed on 2022/04/01
Great platform
Great platform
Pros
At one location, we find all the information of stores for nutrition, fitness, travel etc.
Cons
I don’t see any cons for this Benepass app
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Moderna Benefits
Reviewed on 2022/03/31
Pros
Implementation the payment of a virtual credit card.
Cons
Nothing - all is very fine and for me good.
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great!
Reviewed on 2022/03/31
Pros
I use this software to get reimbursed for fitness related purchases
Cons
It should be made clear that you need to link a bank account before submitting for reimbursements