Artisan POS Reviews

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13 Reviews
- Industry: Retail
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
12+ years and no problems
Reviewed on 2016/08/05
Pros
When I opened my store over 12 years ago, Artisan was the ONLY product that could keep track of my consignment inventory, calculate and print out my artists' statements, and function as a standard POS system. Twelve years later, still using the original software and hardware, I had my first glitch last month. Tech support responded immediately and talked me through the problem in just 15 minutes. I've been doing some research now that there are other programs that claim to do the same, but I am still sure that when it's time to upgrade I will turn to Artisan again. The in house support department can't be matched. I once thought it was pricey, but amortized over 12 years, it's a been great value!
Cons
There are more features than I use! I honestly can't think of anything else I don't like.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Certek is an Amazing Company
Reviewed on 2015/10/20
Pros
This POS system makes me appear to have my act together. Any business operating with out a program of this caliber is being irresponsible. Not only is the software impressive, but on the rare occasion when I need to talk with technical support, they are kind, and efficient. Supplies are only a quick phone call away. Being able to provide reports and hard data have made me a better retailer.
Cons
I wish quick picks were small icons on the sale screen instead of a screen behind. We keep taped to our screen a list of 'flash tags' of best sellers and untagged items, that functions well for us. It replaces the quick pick screen for us.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review by Ideal Wedding & Events
Reviewed on 2015/10/17
Pros
The support is unparalleled! When we need assistance with a problem, the support staff is quick to react with a positive and profesional attitude and keep us serving our customers.
Cons
Sometimes product development or a requested special report seem to take a lot of time to produce. If there is anything I would like to see improve at Certek it would be a timely response and follow up to these special requests. Will 4.0 be available any time soon?
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Artisan POS is great - we have used it for 5+ years and love it.
Reviewed on 2015/11/04
Pros
It keeps track of inventory and prints out sales as well as items remaining in the shop each month when the consignment checks go out.
Cons
We have a small cafe in the gallery and have added a patch to create sales receipts for it. When we have a group of folks in the cafe and they want to split the bill between two credit cards the only way we have to accommodate that is to print the bill twice and write in one of the names on the ball as they get printed with the first credit card holder's name on both bills. Sometimes very confusing for the patron.
- Industry: Wine & Spirits
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good P.O.S
Reviewed on 2016/07/14
Pros
I like the customer service and the easy of use. Customer service is always available. I never had an issue when I needed a question answered or help with the P.O.S.
Cons
I dislike the interface. It seems a little bit outdated. I also dislike that when there are certain products I decide NOT to carry anymore, there's no way of filtering it when I browse through my inventory to reorder items. The inventory shows all products ones that are discontinued and ones that aren't.
- Industry: Furniture
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It has been a very positive experience.
Reviewed on 2015/10/16
Pros
The customer service has been so helpful. When we have an issue they have been able to explain or fix the problem.
Cons
Every once in a while we come across a feature that might work better for our store personally, but overall we have not had any complaints.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Artisan POS by Certek
Reviewed on 2015/09/05
Pros
Efficient and easy to use POS system. Certek offers great customer service and is always helpful
Cons
At times Artisan can seem out of date and limiting, but overall it meets our needs. We wish it was easier to integrate our e-commerce inventory with Artisan
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Artisan Point Of Sale by Certek Software
Reviewed on 2015/09/15
Pros
Excellent customer service and support. Always there at the end of the telephone when needed. Friendly and knowledgable from the get go
Cons
Nothing comes to mind it has been a positive experience all around
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
simply fair
Reviewed on 2015/10/16
Pros
helpful and ALWAYS AVAILABLE staff
copious and useful data
Cons
lack of program map.....would be nice to be able to open a picture and then see the visual trail to the page I need
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great product, easy to navigate and use, and tech support is aMAZing!
Reviewed on 2015/10/21
Pros
Easily comprehensive. and if it's not, tech support is there and always helpful.
Cons
Wish it could connect to my Quickbooks, or an apple computer.
- Industry: Apparel & Fashion
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So far still the best system I have seen and used.
Reviewed on 2015/10/27
Pros
The support group is amazing. Never left hanging.
Cons
i like everything about this product and vendor. they make everything a breeze.
- Industry: Industrial Automation
- Company size: 2–10 Employees
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Very good experience due to what I was expecting.
Reviewed on 2017/07/14
Pros
I thought the features we're very useful especially for what I was using it for. There were many times that I said wow!
Cons
There were a few times that I felt the software was skimpy. The ease of use was good but at times there could have been more.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My first POS Experience!
Reviewed on 2015/09/09
Pros
The ease and prompting of the screen and they have been great with answering any questions that I have, even having the system since April of 2015!
Cons
I don't have anything that I like least about the product and vendor!