VisiumKMS Reviews

1. The ease to customize reports and checklists to make it site specific
2. Useful training documents with screen shots, allows a new user to easily follow through
3. Helpful Visium staff support, who worked with us to maintain target deadlines accomodating different time zones globally

The ability to manage Recurring activities - this module is not as robust. Missing features such as attaching documents or images with the tasks and other details surrounding compliance task manager

The VisiumKMS Project team were very responsive and great at collaborating with all our stakeholders

Small to little presence outside US and EU region.

The product can be customized to a large degree by the customer.
The design team did go out of their way to accommodate our availability.
After sales service is excellent. KMS team is open to ideas which will help their customers and their support team quickly respond to queries.

There are some aspects which cannot be configured without scripting - I felt that some of these should be customizable by the client post implementation (for eg. configuring of the status, and indicating which step is activated by another) without having to pay for scripting. ie. more self customization would be great!
I also felt that badger mail is very confusing - the alert queue only shows triggered events and not timed events and even then does not clearly give information that administrators can use to revise the badger mail settings.
If mistakes are made, it is difficult to reverse these (for eg. if a record is accidentally cancelled).

We use KMS at our site to manage change. The software is very easy to use and to teach. The features that I like the most are the checklists that can be customized to fit all of the types of changes that we make. They allow us to specify what questions need to be addressed and who should be assigned to answer. They software also gives us the ability to force an attachment to any question before it can be closed. This actually helps us to stay in compliance by ensuring PSR required paperwork is attached to the MOC.

The two features that I would personally change are the granularity of the software security. Many companies may consider that a plus, but in my opinion it is too complex. The other issue for me is that two of the workflow tabs cannot be autocompleted when al the questions in the tab are complete. This requires someone to actually save and complete and this keeps some MOC's from progressing.

The simplicity of the workflows. You can see each step you are currently working on, on the left hand side pane.

Inability to completely remove certain fields. This makes some of the workflows look untidy.

Easy of use

Not integrated with MS Teams and Sharepoint. BadgerMail is very difficult to troubleshoot and setup lots od frustration from end user not getting emails need much better support around this feature. Could be a system stopper from people using it.