Consentz

4.3 (17)
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Clinic management system for building patient relationships

Overall rating

4.3 /5
(17)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.4/5

88%
recommended this app
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17 Reviews

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Eventually a reasonable system

Reviewed on 2024/04/10

Generally okay, [sensitive content hidden] is always very helpful if we have a problem. There is...

Generally okay, [sensitive content hidden] is always very helpful if we have a problem. There is sometimes a little delay in getting back to us, but usually the problem is resolved.

Pros

It was very clunky at first but has improved over time.
We went from a paper diary to an electronic diary, which was much more efficient.
I find the system really good for balancing month end figures.

Cons

As previously mentioned, some of the applications are a bit clunky and don't flow too well but get there in the end.

Elaine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review

Reviewed on 2020/03/02

It’s fine get used to using it and put up with the aspects that are annoying

It’s fine get used to using it and put up with the aspects that are annoying

Pros

I like the gallery
I like being able to link to Xero

Cons

There are too many things to click through to sort out stock, pricing etc. The stock balance is never right

Alternatives Considered

Pabau

Reasons for Switching to Consentz

The other team where rude when I was asking questions, the consentz team where helpful
RuthIe
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Ok but seems complicated and often has glitches

Reviewed on 2020/02/25

People supplying the support are very nice and try their best to help. However it often takes weeks...

People supplying the support are very nice and try their best to help. However it often takes weeks to sort out a problem. Unfortunately without using other software I have no idea whether this is normal.

Pros

That I can use it in the clinic and that it is accessible by my patients with the electronic pencil. Having said that I expect most aesthetic software is similar.

Cons

I think it’s unnecessarily complicated. I hate the way that the notes are stored in a separate place to the photographs and cannot understand why there are so many choices amongst the notes.
I like the way you can put the injection sites on the photographs but it is unlikely that the amount to more accurately reflecting the stock, so that can’t be relied upon.
I’ve had many serious problems with the software for example at the moment I can’t access old consent forms, which is extremely serious if I have any kind of complaint. I’m now having to do them manually.
If you do wish to change to another software and print your notes they are virtually unintelligible. This has put me off trying to change to anything else. I believe it’s quite expensive given that there are other free software is out there now.
Taking and storing a photo it’s quite cumbersome and the time taken to shoot several photographs and upload them it’s quite embarrassing with a patient in front of you. As you have to do each one at a time.. If you wish to upload photos from your library, you can only do so one of the time which is also really slow.
To be honest I would love to change but the thought of learning Different software which may well be worse is very offputting. So we struggle on.

Camilla
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Committed to Consentz

Reviewed on 2024/04/27

I have been in the industry for 10 years with Consentz and I will stay with them until I retire - 3...

I have been in the industry for 10 years with Consentz and I will stay with them until I retire - 3 years

Pros

I have been with Consentz since almost their beginning. The Company has grown and the product improved as the aesthetics industry has changed and morphed.
I would be totally lost without this system to document every aspect of the actions in my clinic.
When I have asked for urgent support they have delivered.

Cons

The admin side of the system can be confusing and I allow little snags to continue because in non urgent situations I have struggled to understand responses from the support team when a phone call from them would sort it.

Ava
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing software

Reviewed on 2020/03/04

The fact that I could go paperless was a huge benefit for my business. All consent forms and...

The fact that I could go paperless was a huge benefit for my business. All consent forms and medical histories can get signed using the iPad.

Pros

The software is extremely easy to use and super easy to access from anywhere in the world using either your phone iPad or Laptop.

Cons

I love how we can keep clients info and photos on their file and show them their progress over time in just one page and has an easy image comparison option. Another thing I love about this software is that clients can receive text / emails reminders and confirm their appointment by clicking on a link. The booking diary is also very easy to ready and easy to access. I also went paperless since using consentz.

Fiona
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Smooth dimensions feedback

Reviewed on 2020/02/25

I enjoyed Consentz initially however I have found it very frustrating that the changes to iOS...

I enjoyed Consentz initially however I have found it very frustrating that the changes to iOS update have not been resolved by Consentz.

Pros

Going paperless has reduced significant admin time as I am a sole trader
Referring back to previous appointments with clients is at a click of a button and clients also like this function

Cons

I purchased an iPad Pro max specifically to use Consentz in my clinic. Following an iOS update several months back the layout on the patient mode has altered. Text does not fit correctly when inputting information. On the medical record there is no longer a colour change when selecting yes and no so confusing for clients completing information. In diary the time is faded so very difficult to see clearly when making appointments. When marking up on photos following injecting again difficult to see product selection as colour is faded. I have reported this several times but has not been resolved to date which is very frustrating.

Caroline
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Helpful but could be better

Reviewed on 2020/03/05

Overall it’s served it’s purpose for the last 2 years. I will probably move if I can find a system...

Overall it’s served it’s purpose for the last 2 years. I will probably move if I can find a system that does everything I need.

Pros

Great for storing all my patients details in one place. Nice to be able to upload my own consent forms etc.

Cons

I feel like I could do more with this software but don’t really understand how to, it seems complicated to set things like online booking up. The app often glitches and can take time to retrieve patient details.

Alison
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Consentz review

Reviewed on 2020/03/04

Excellent helpful customer support

Excellent helpful customer support

Pros

Ease of writing consultation notes and adding products used with stored batch numbers and good photos for before and after
Can self populate notes to save time

Cons

Find it complicated to add new batches of products received

penny
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

An amazing support since I set up my business in March 2015.

Reviewed on 2018/01/10

Pros

Consentz is easy to use, and clients always comment how professional it is compared to paper records. I would be lost without it!
Support staff have always been more than helpful, easy to contact and prepared to go that extra mile in order to resolve any difficulties or aid in personalisation of the App. I feel well supported and would like to make a special mention to Dax and Tai for their ongoing support. I cannot recommend the use of Consentz highly enough and would encourage all Cosmetic/ Aesthetic clinics how ever small or large to invest in Consentz. A big thank you to all of the Consentz team.

Cons

The only downside I have found is the frequency of Apple updates, although Consentz is easy to update. The only other suggestion I would make it to enable consent forms to be updated without having to upload a PDF.

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Introducing Consentz in Aesthetic clinic

Reviewed on 2019/04/02

Overall experience is satisfactory

Overall experience is satisfactory

Pros

Good support and training
Easy to use
Simple steps to follow

Cons

Sometimes difficult to get hold of someone if further assistance required

Alison
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have finally found Consentz!

Reviewed on 2018/08/23

We can now run reports on most aspects of the business. Reconciling is easy and we can keep closer...

We can now run reports on most aspects of the business. Reconciling is easy and we can keep closer checks on how successful different areas are and also where we need to improve areas of the business.

Pros

The software is easy to use and very simple. After years (literally) of trialling clinical software systems we were so glad to come across Consentz. We were totally paper based before and the transition over to Consentz was really easy. Clients love the interactive software on the Ipad. The software support is brilliant, is always available and very comprehensive with her support and tuition.

Cons

There are no cons to this system, I would recommend it to any clinic looking to streamline their admin.

Manav
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2020/03/02

Good

Good

Pros

Easy to use, good functions, can be completely paperless

Cons

Reporting is difficult, its hard to get feedback and answers when questions are raised eg. it takes a long time or some resolutions, other are very quick though

Matthew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Well set out, GDPR compliance. Photo function

Reviewed on 2018/03/19

Improved efficiency.
Improved finance profile and understanding

Improved efficiency.
Improved finance profile and understanding

Pros

Consentz is one of the easiest and more robust solutions available. In the field of aesthetics, Consentz stands out as a product centered around the treatment delivery rather than scheduling or billing. The set up was very straightforward and the team is readily available for advice. Dax has been invaluable in setting up, ongoing website integration and keeping us updated on future developments.

Cons

Prescriptions missing in the current version
Stock control is manual. barcode reader/iphone photo are on the roadmap

Mark
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We simply could not run our clinics with this. It is essential to us.

Reviewed on 2018/06/14

Pros

I think this the software is so well adapted to our needs and has so many great integrations. I love the way it stores our before images, integrates with so many 3rd party applications, allows for switching between clinics easily.

Cons

Product is great so no negative comments. I love the fact that they are keeping me up to dates with new features coming up.

Amiee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very easy system to use!

Reviewed on 2020/03/09

It has been a good experience. The team are always there to help and keep in touch regularly.

It has been a good experience. The team are always there to help and keep in touch regularly.

Pros

Consentz has been a great addition to my practice, the set up was very simple and it is very user friendly in clinic.

Cons

There are some issues with how much detail can be included in notification emails but the help desk have told me these will be updated.

Deborah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product that moved us away from paper

Reviewed on 2018/03/19

Everyone is very impressed (patient-wise)
More organised

Everyone is very impressed (patient-wise)
More organised

Pros

We were using a paper based system when my partner started trialing software for our clinic. Consentz was by far the easiest to use, especially for a technophobe! I love how the photo function works with both ghosting and markup functions. I feel this gives a realistic reference points for the current and future treatments. We also feel more professional and clients are impressed with the software and their interaction with it.

Cons

Manual stock entry is a bit tedious
When paitent added - not sure if it has saved. Never lost data though

Jim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Consentz is great for clinics

Reviewed on 2020/03/05

The team are great.

The team are great.

Pros

Easy to use and book appointments, we link the payments to Sage and use teh Credit Card payments, works really well.

Cons

The invoicing and reporting needs work. Segmenting the purchases will help a lot.