Opiniion

4.3 (8)
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Enhancing resident joy with real-time insights

Overall rating

4.3 /5
(8)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.4/5

88%
recommended this app
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8 Reviews

Kara
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Get lots of reviews with less work

Reviewed on 2024/09/16

Very easy to set up, happy with the amount of reviews that we have gotten over the years.

Very easy to set up, happy with the amount of reviews that we have gotten over the years.

Pros

Opiniion is easy to use, they set up everything & you just wait for reviews to come in!

Cons

I do not have any cons that are worth sharing

Response from Opiniion

Kara, thanks for the great review! We love working with you and are proud of the work you've done to warrant the great the results you've obtained while using Opiniion.

Sammantha
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for Student Housing!

Reviewed on 2024/11/01

Overall, Opiniion has been a great way for our teams to manage our public reputation all in one...

Overall, Opiniion has been a great way for our teams to manage our public reputation all in one place without having to keep track of several different log in credentials and platforms.

Pros

I really like being able to send feedback campaigns to our residents through Opiniion. It's such a great way to take the temperature and gauge where we are at in everyone's minds!

Cons

I wish the review response approval flow was a smoother and more user friendly process.

Robert H
Robert H
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

It's all about selling you, then you're left alone in silence without a working product

Reviewed on 2023/12/01

The sales process was nice and a lot of promises were made and then when the contract was signed...

The sales process was nice and a lot of promises were made and then when the contract was signed and 'setup' was completed, nothing. It doesn't work and is effectively worthless. Like, poke it with a stick and nothing. Zero help. Zero support.
This wouldn't be so awful if we could just part ways but you can't. You have to sit with a year contract for nothing. No product. No support. No service. Most people don't care and sign up for this so they can tell their boss they bought a reputation management platform. We care and it doesn't do anything.

Pros

The setup people were very nice and attentive. That's where it all ends.

Cons

It just doesn't work. It's that simple. It was fully down for a couple of months and no one told us and when we asked for help it was crickets. No worries, we try software all the time, we'll just cancel it and move on with the lesson learned. Nope. There's no 30-day out. You're stuck paying for a full YEAR, and in our case that's around $5k. For nothing.

Yash
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opiniion Is a Reliable Satisfaction Management Software

Reviewed on 2024/06/27

Pros

I like the excellent features and capabilities of Opiniion.
Opiniion has excellent features that make work easier for us.

Cons

I do not dislike Opiniion at all.
Opiniion is so amazing.

Response from Opiniion

Thanks for the kind words! We love to hear that you're enjoying Opiniion. If you ever have any suggestions or need assistance, feel free to reach out. We're here to help!

Mikah
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Opinion

Reviewed on 2023/10/20

Pros

What I like most about opiniion is good rating boost our goggle reviews

Cons

I think we the positive feedback should be alerted also

Norma
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opiniion

Reviewed on 2023/09/25

Overall we have had a good experience. The only issue thus far is that reviews are sent to past...

Overall we have had a good experience. The only issue thus far is that reviews are sent to past residents. That have not been living here more than 2 years.

Pros

Overall the platform is easy to use. You are able to reply directly to resident

Cons

Sends reviews to all past residents. Sending reviews to past residents that were evicted gives a big impact on reviews as they will most likely give a bad on.

Savannah
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software Review

Reviewed on 2023/10/18

Pros

It is easy to navigate through and easy use

Cons

Nothing everything so far has been great

Tracye
Overall rating
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for Reputation Management

Reviewed on 2022/06/30

Pros

The negative feedback notifications. It gives the opportunity to respond to issues quickly.

Cons

N/A I like what I have seen of the product so far.