BusinessOptix

4.9 (7)
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Process Intelligence. Delivered.

Overall rating

4.9 /5
(7)
Value for Money
5/5
Features
4.7/5
Ease of Use
4.4/5
Customer Support
4.7/5

100%
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7 Reviews

Mark
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using BusinessOptix for process mapping and improvement with consultancy customers.

Reviewed on 2021/10/31

We have used BusinessOptix as a tool to support our consultancy work. It has been a productivity...

We have used BusinessOptix as a tool to support our consultancy work. It has been a productivity tool as we have been able to produce process maps and associated reports more efficiently than with other tools (such as PowerPoint or Visio). It allows data capture and the production of reports which can be provided to customers.

Pros

For us our main use has been to process map key customer processes and to include these in relevant customer documents and references. The tool is easy to use and can be used live with the customer. We can give the customer access to review and comment on the processes (and the supporting information we are recording). This provides a controlled way of working.

Customers have their own preferred means of providing management systems information to their personnel from use of WORD documents and SharePoint, to bespoke software such as BusinessOptix. We have been able to use the output from BusinessOptix when creating materials for customers.

We have also used the transformation mapping feature in BusinessOptix as input to strategic planning and to communicate the plans to others.

Cons

The number of features in BusinessOptix has grown over the years we have licensed the software and one of the challenges we have is keeping up with all the developments and added features. While the basic use requires little training, using the tool to its maximum capabilities does need training and time / use to build the expertise. BusinessOptix do support this.

Roger
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best tool for designing processes and deploying them across a distributed organisation

Reviewed on 2021/11/01

I have used Business Optix over 10 years and it is my go-to product for Enterprise Architecture and...

I have used Business Optix over 10 years and it is my go-to product for Enterprise Architecture and Business Process design and documentation

Pros

Can be used "out of the box" and provides a wide range of outpu choices seamlessly switching between visual and textual outputs.

Cons

Not all funcionality is completely intuitive and some functions need formal training

Jon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent platform for your business operating system, digital twin or corporate IP

Reviewed on 2021/10/29

Excellent company to work with. Responsive and available - good sharing of insights and best...

Excellent company to work with. Responsive and available - good sharing of insights and best practices with other BusinessOptix customers / users.

Pros

Easy to capture our corporate IP and use it to deliver our services to customers. Where our consulting changes the way a customer operates then it's invaluable tool to (1) draw out the new ways of working / process (together with additional context) and (2) share with customers for collaboration. The scenario modelling capability is incredibly powerful showing the benefits of new paths or process improvements.

Cons

The platform is incredibly flexible and configurable so sometimes it's hard to keep up to date with the ongoing improvements or know which piece of functionality is best suited to use for my needs.

Alternatives Considered

Bizagi, SAP Signavio, Lucidchart and Visio

Reasons for Choosing BusinessOptix

Ease of use. Collaboration capability. Scenario modelling.

Switched From

Visio

Reasons for Switching to BusinessOptix

Responsiveness of BusinessOptix team. Value for money. Collaboration capability. Scenario modelling.
Kennedy
Overall rating
  • Industry: Information Services
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BuisnessOptix - Best In Class

Reviewed on 2021/11/01

My overall experience has been excellent, they have a great understanding of their customers...

My overall experience has been excellent, they have a great understanding of their customers requirements and work very hard to ensure that the product is being used to its maximum potential. They are collaborative and consultative and have some great partners which is a key value add.

Pros

BusinessOptix provides a best in class BPM platform, the cloud platform provides consistent detailed curated, and a easily accessible view into the key business processes that impacts all aspects of a businesses ability to to grow and transform. BusinessOptix's functionality provides the opportunity to really establish and maintain a target operating model, and identify and manage business issues that have huge impact to the success of businesses, this includes potential data quality and flow issues, risk exposure and customer journey and experience. More recently, BusinessOptix have been focussed on providing 'Digital Twin' capabilities allowing users to create a virtual copy of their organisation to deliver digital transformation.

Cons

BusinessOptix have focussed a great deal on the user experience and functionality over the past couple of years and as a result those elements of the platform have improved.

Alan
Overall rating
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOx and Transformation

Reviewed on 2021/10/29

Excellent support from them for learning best practices from other users

Excellent support from them for learning best practices from other users

Pros

Easy to use by anyone and simple to publish what work is done

Cons

Nothing negative - loaded with features so it can take time to take advantage of everything

Matt
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sophisticated tool

Reviewed on 2021/10/29

Pros

Allows collaboration. Enabled capturing extra data against processes. Can link processes, data and systems

Cons

Sophistication of tool means that sometimes not all capability is used

Lorraine
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Process Modelling

Reviewed on 2022/02/17

Definitely a very useful product to have in your toolkit and one which will remain relevant for...

Definitely a very useful product to have in your toolkit and one which will remain relevant for years to come.

Pros

Business Optix allows us to create clear and effective processes which reflect and support our internal teams, but more importantly, allows us to delight our customers.

Cons

This product is so feature rich, that it does take a little while to get a full appreciation for all the features. There is however good provision of training and online resources and the team is very responsive too.