Radar Healthcare Reviews

The flexibility of Radar allows us to change the software to meet our strategic aims, rather than having to change our aims to meet the requirements of the software.

Some of the elements, particularly the risk register, have required some workarounds to meet NHS reporting requirements (but even then, it has felt like a partnership trying to resolve the issues).

Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions.

Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken.

Everything! The delivered on every promise, the platform itself is completely customizable - and I mean they really can do anything. The support is fast and reliable, updates are consistent, and the implementation team stays with us for a long time. We have only been on the system for 4 months, but field staff love it and administrative staff are feeling better organized around quality of patient care.

Nothing! I have no notes for improvement.

For us the "Events" module is the standout feature for a data input perspective because it is incredibly customisable. Not only can we build forms exactly how we like with our our validation and logic rules, but we can also automate the workflows based on how the initial forms have been completed by our teams. For us this has been key in the system being able to adapt to each way our team members record information and ensure the correct pathway is built per incident. We've also been able to create bespoke email alerts for our management teams that provide them with key information as and when incidents are logged. We use the "Events" module for lots of our processes and as each can have different workflows configured the fact the user interface is always similar means we're now able to deploy new processes much faster as our teams require very little training. The "Analytics" area of the system compliments our "Events" module brilliantly as with our Analytics Builder license we've been able to build our own custom dashboards to display the data we collect in a much more user friendly graphical format.

Nothing of any real magnitude. We're really excited for the upcoming release of the new "Audits" module as the current version we do find quite restrictive in terms of what is possible. With the new version we're expecting to have a similar experience to the "Events" module where we can tailor the system to do exactly what we want.

The events module is based on flexible workflows making the process easy for staff to use.
Workflow steps/actions are assigned to a specific person giving them ownership for completing the task.
It is easy for line managers to have an overview of outstanding actions allocated to their line reports.
Adaptable analytics enabling you to make the data collected insightful.
All workflows can use the same/similar functionality and therefore means staff do not need training in lots of different systems.

At the time of reporting, the Risk Register module is less configurable than the events module. That said, it still provides a robust, effective and easy to use system to monitor and manage risks to the organisation.
Where the management of an event does not follow the standard process (for example, where an investigation level is upgraded or downgraded mid-investigation), it can be more challenging to design the required workflow. However, the Radar team will advise and support you through it.

We really like the ease of using Radar. We have used it in many ways, and are still finding new ways of using it. During this pandemic we were able to make 2 new Events within 24 hours that tracked both cases of Covid and testing of Covid for staff. We are able to know at any point in time, within 2 minutes of all stats - Covid and others. It is easy to change about. Very few things are not changeable. We are using this across the organisation and it is very effective. We are able to change forms ourselves to respond to business changes - easily.

Introducing it. Nothing to do with Radar, but getting teams on board and getting it embedded was the hardest part. We had support from Radar at the time, and lots of meetings, but people change, and our training did not keep up internally - initially.

Incident management, Audit and automatically identification of actions to contribute to the continues improvement (action Plans)- Placing emphasis on business processes begin followed and leaving no stone un-turned. The flexibility and adaptability to be able to make agile changes as and when the business required them

Being able to upload cross group actions in one transaction would be most helpful rather having to provide separate entries for each site can be time consuming.

RADAR has totally changes the way we record and use DATA. prior to RADAR we used paper based system, which was time-consuming and cumbersome to manage. I love RADAR because it allows real time reporting, clear escalation of events where required, easy access to all Data via analytics. all of this has improved our clinical and quality governance, allowing us to look at trends in individual service as well as in a group. we loved that we could personalise each part of RADAR specific to our needs.
The customer support is fantastic, and they often check in to make sure everything Is ok.

The only part that could be improved is the initial set up, as I say this with the benefit of hindsight. it is very time consuming and the adder work for training the staff also take up a lot of time. However there have been development since we starts using RADAR like the form editor, which makes amending and creating new event alot easier.

It is easy to navigate and find what you need when building your forms. It does what we had envisaged it would do at this stage.
The support, patience and expertise that I have had from our RADAR team has been great and always professional and helpful.
Weekly meetings, response to emails, availability to assist have all helped to makes this experience a good one.

Difficult to say at the moment as we are still testing the product and haven't had any issue as yet.

The software gives you visability across the practices and also helps manage the daily tasks. The workflows are suitable to fit in with your business and easy to build and use.

Identifying how each area of compliance fits in to different areas within the software e.g Audits

Designed with flexibility in mind, excellent analytics and opportunity for continuously developing its application within our quality management systems.

Limited current audit module - but this is being successfully addressed through the Audit version 2 module currently in Beta version and with which we've been involved in its testing.