Mollie

3.6 (29)
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Cloud-based payment processing software

Overall rating

3.6 /5
(29)
Value for Money
3.2/5
Features
3.7/5
Ease of Use
3.9/5
Customer Support
3.2/5

69%
recommended this app
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29 Reviews

Jens
Jens
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Mollie - Example partner!

Reviewed on 2024/10/29

We integrate with a few external partners, and I can honestly state that Mollie is an example in...

We integrate with a few external partners, and I can honestly state that Mollie is an example in how a partnership should work.

Pros

Mollie is very open in their communication regarding new updates, issues, ... They're always available to have a chat when we have concerns about changes they did or plan to do, or if there was a bigger incident, are always very clear in actions taken to prevent this.

Our company was planning to integrate with Payconiq, which was not possible through Mollie yet at that time, but after some discussions we came to the agreement that Mollie would deliver that integration earlier (and with good conditions ;-)), resulting in an even beter result.

It's also a very stable system which doesn't require much maintenance from customer point of view.

Cons

There was a time where we had quite some incidents short after each other, which caused a bit of customer impact on our customers. Nevertheless, we were informed very detailed about the root cause (it was a migration they were in), and were kept in the loop about corrective and proactive actions.

Chris
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fastest Payment Set-Up

Reviewed on 2024/02/19

Pros

Mollie is easy to use. With a friendly user interface, it will always be my go-to platform to start receiving payments. The onboarding for me and/or clients is the easiest out there when it comes to a payment provider.

Cons

Not as popular internationally as Stripe (yet!). Also doesn't support countries such as the US as of 2024.

Alternatives Considered

Adyen and Stripe

Reasons for Switching to Mollie

A product that's closer to home and really looking to innovate on a fast scale.
Thomas
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Mollie freezes money / Dealer

Reviewed on 2024/10/09

Mollie freezes money

A very questionable and worrying approach: Since the beginning of our...

Mollie freezes money

A very questionable and worrying approach: Since the beginning of our partnership with Mollie, we have generated around 8 million euros in sales in our store via their platform. Today our account was unexpectedly frozen, with a balance of 15,000 euros, and Mollie is refusing to pay out this amount. Despite an attempt to clarify the matter with support, the account remained blocked. Allegedly, previous orders that were properly processed and confirmed via Mollie are to be reviewed. After five years of successful cooperation with Mollie, we are now deeply irritated and worried.

P. S. But actually we have to be "grateful" to Mollie for this feaupaux. We have now looked around for alternatives on the market. There are also progressive payment providers such as "Stripe". The former [sensitive content hidden] of Stripe is the [sensitive content hidden] of Open AI.

Thomas Zeitz
Proprietor

Pros

Easy to install on Magento 2 platform
Many payment methods

Cons

Dealing with long-standing regular customers like us is unworthy. It reminds me of my worst experiences with Amazon Marketplace, when higher amounts of money were also suddenly frozen from us as retailers without any justification.

Alternatives Considered

Stripe Billing

Reasons for Choosing Mollie

Mollie suddenly freezes our money with 15.000 Euros on our account. That breaks our Cashflow.

Switched From

Stripe Billing

Reasons for Switching to Mollie

Now we also have integrated „Stripe“ into our checkout with much more payment methods like GooglePay and so on.
Renaat
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Happy customer from mollie

Reviewed on 2024/10/29

Pros

- Good support
- Always nice to have worked together

Cons

- Last months there has been quite some downtime
- New feature roll out goes slow
- There is still room for more proactive communication

Glenn
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good payment provider

Reviewed on 2024/10/29

Pros

Easy of setup and good support, extensive API and easy to use dashboard

Cons

Missing some SDK's like Flutter, to provide a more native experience instead of redirecting users to webviews

Alternatives Considered

Adyen

Reasons for Switching to Mollie

Better API, so implementing was easier than Adyen
Vladyslav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible company

Reviewed on 2024/05/24

They describe everything very well, the service supports both payments and subscription, the...

They describe everything very well, the service supports both payments and subscription, the pricing is nice. However, at any time, without giving a reason, they can delete your account irrevocably!
What happened to me, they confirmed documents, payment information, limits. And then suddenly deleted the account and wrote that it is irreversible. I now have to urgently look for an alternative and rewrite the api.
Do not fall for it!

Pros

subscription function apart from basic payments
good pricing

Cons

They can delete your account irrevocably without giving a reason at any time!

Max
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mollie is the best

Reviewed on 2022/04/07

Simply love it. The cheapest, the fastest and high quality. The holy trinity.

Simply love it. The cheapest, the fastest and high quality. The holy trinity.

Pros

I don't even have to think about it anymore. I've been using Mollie myself and for customers using webshops or just selling online through IG, messenger, ... for years. I've done several analyses and if your are in Belgium or Netherlands this is a no-brainer. Haven't found a single reason not to go with Mollie.

Cons

Haven't found any cons yet... Customer support is good, ease-of-use is the best, both back and front-end

Alternatives Considered

Stripe

Reasons for Choosing Mollie

Pricing was beter, more payment options, better usability both back and front-end

Switched From

PayPal and Stripe

Reasons for Switching to Mollie

Pricing was beter, more payment options, better usability both back and front-end
Pieter
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great third party payment provider

Reviewed on 2022/08/06

Very happy Mollie user, they have a solid base.

Very happy Mollie user, they have a solid base.

Pros

It just works. It's beautifully designed and makes receiving payments easy. The pricing is competitive and Mollie offers a range of payment options.

Cons

I've had multiple cases where the onboarding process took way longer. It's a bit unpredictable when it's busy or not. In the past, you were consistently able to open an account almost on the same day.

Stephan
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great dashboard and easy to use

Reviewed on 2024/10/29

Contact with customer service is good. Nearly zero downtime

Contact with customer service is good. Nearly zero downtime

Pros

Easy setup
Dashboard has a straightforward design
Easy to manage the different payment methods

Cons

Not all payment methods are available like some other providers.

Gregory
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mollie, your partner for payments

Reviewed on 2024/10/29

Good! Would definitely recommend, both when starting out, as for scaling up

Good! Would definitely recommend, both when starting out, as for scaling up

Pros

clear interface & smooth UX. Easy to download reports

Cons

sometimes logging in issues, which seems to be a safari bug

Oli
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

a good tool for your e-commerce

Reviewed on 2024/10/29

Integration is easy and the interface is top-notch.

Integration is easy and the interface is top-notch.

Pros

Flexibility and number of payment methods

Cons

change api too often, but we adapt the code :-)

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Probably the easiest payment processor in the world

Reviewed on 2023/05/24

If you are getting started with ecommerce and are looking for an easy solution to process your...

If you are getting started with ecommerce and are looking for an easy solution to process your payments, look no further and go with Mollie. There are no setup fees, so you are free to leave whenever you like. Pay attention, literally all other software vendors out there!

Pros

When I first heard about Mollie I thought "Do we really need another payment processor?" Turns out we did. Mollie takes everything that's painful out of the equation when it comes to payment processors: Onboarding is super-fast, setup is extremely easy and there are not 100 steps required to get online. It really is easy to use.

Cons

It's certainly not the cheapest vendor. The disagios (their cut from the transaction fees) is quite high from an industry standard. But then again, you don't have any monthly fees or activation fees which makes it perfect for beginners.

Alternatives Considered

Stripe and GoCardless

Switched From

Unzer
David
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great European payment processor

Reviewed on 2023/07/05

I now have a single payment processor that covers my entire target market

I now have a single payment processor that covers my entire target market

Pros

Easy setup, lots of local payment options available which is key in the European market, competitive pricing.

Cons

Customer support is good, but sometimes slow

Alternatives Considered

Shopify
Julian
Julian
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for small business and ecommerce

Reviewed on 2021/06/11

Overall it is an easy to use and easy to implement payment system that I would recommend

Overall it is an easy to use and easy to implement payment system that I would recommend

Pros

Super easy interface and also the setup is easy due to all the integrations it has with different platforms.
The prices are also very good.
the analytics are also great

Cons

There could be a bit more options of payment methods. Although most will not need that for some it might be an ability to further serve the needs of clients.
keep in mind that for small businesses you can only pay back customers if there is money in your mollie account. so take the amount of orders into account when selecting when mollie has to pay you out.

Alternatives Considered

Stripe
Daan
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customer support is not the best.

Reviewed on 2022/02/08

Pros

Mollie's prices are very competetive which I really like.

Cons

The customer support is not that great. I had to contact them because of a question regarding a payment but they did not respond that quickly.

Alternatives Considered

Stripe
Andrew
Andrew
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Slow onboarding, misleading documentation and support staff give incorrect information

Reviewed on 2021/03/15

Poor. After waiting 10 days (after being told 3) and getting incorrect information from their...

Poor. After waiting 10 days (after being told 3) and getting incorrect information from their support team my account was denied without explanation.

Pros

The website is slick, initial signup is easy and it does appear to support a decent amount of payment options.

Cons

Their onboarding is slow, you get given incorrect information, both in the app's dashboard and by support staff you contact. It's entirely unclear when and if your account will be approved for payment.

Danielle
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Supereasy to use

Reviewed on 2021/12/24

Makes doing business so much easier!

Makes doing business so much easier!

Pros

So easy to use and navigate through.. my 3 year can do it!

Cons

i want to learn how integrate Mollie with our agency management system..

Mehdi
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Non fiable et discriminant

Reviewed on 2024/09/17

Pour une nouvelle boutique en ligne j'avais opté pour mollie car elle nécessite de moyens de...

Pour une nouvelle boutique en ligne j'avais opté pour mollie car elle nécessite de moyens de paiement spécifiques. Ces moyens de paiements sont disponibles chez les autres processeurs de paiement mais l'intégration me paraissait plus simple avec Mollie. Je me suis donc dit pourquoi pas essayer.

J'ai donc ouvert un compte mollie le 20 août, procédure facile et rapide qui m'a permis d'avoir ma boutique rapidement opérationnelle.

Après quelques ventes, je reçois un mail m'informant que mon entreprise n'est pas active et que je dispose de quelques semaines faire le nécessaire. (en effet mon auto-entreprise avait été radiée par erreur quelques mois avant). J'entame immédiatement les démarches et mon entreprise redevient active une semaine plus tard.

Je les informe immédiatement et je me reconnecte à ma dashboard mollie. Le site ne me reconnait plus et réagit comme si j'étais un nouveau client. Je dois refaire toute la procédure d'inscription et les paiements ont disparus dans mon dashboard.

Je les contacte pour les informer du problème et là on m'apprend que mon compte a été cloturé définitivement car "mon organisation présente un risque potentiel pour mollie".

Selon eux, les facteurs de risques sont les suivants :

- Le modèle d'entreprise ;
- Les produits et services proposés ;
- La taille et la forme juridique de l'entreprise ;
- Le pays d'activité ;
- Le pays de résidence des propriétaires ou des représentants légaux.

Je m'adresse donc aux E-commerçants intéréssés par Mollie :

- Si le modèle de votre entreprise ne plait pas à mollie, vous prenez le risque de voir votre compte cloturé ;
- Si votre boutique en ligne propose des accessoires pour la Cuisine ou la Maison, vous prenez le risque de voir votre compte cloturé ;
- Si la taille de votre entreprise comprend votre seule personne, vous prenez le risque de voir votre compte cloturé ;
- Si la forme juridique de votre entreprise est une auto-entreprise, vous prenez le risque de voir votre compte cloturé ;
- Si votre pays d'activité est la France, vous prenez le risque de voir votre compte cloturé ;
- Si votre pays de résidence est la France, vous prenez le risque de voir votre compte cloturé.

Si vous voulez que votre entreprise E-commerce soit fiable et pérenne, utilisez plutôt Stripe, Shopify Payments, ou tout autres processeurs de paiement.

De plus, ils appliquent des frais de conversion de devise de 3% ce qui est exorbitant et n'est indiqué nul part.

Pros

J'ai beau réfléchir je n'ai rien apprécié chez mollie

Cons

à peu près tout, notamment le manque de transparence et la discrimination

Pascal
Pascal
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Vous voulez du stress ? Faites appel à Mollie

Reviewed on 2024/04/17

Les équipes analystes de Mollie font un excès de zèle exemplaire et avec très peu de compétence....

Les équipes analystes de Mollie font un excès de zèle exemplaire et avec très peu de compétence. Leur validation de KYC, qui permet de comprendre qui est leur client, démontre un certain amateurisme affolant. En tant que professionnel immobilier réglementé, je leur fournis toutes les informations demandées, au compte goutte (car ils ne savent pas demandé tous d'un coup), jour par jour, demande après demande. Sans aucune logique de demande d'information générale en une seule fois. Du coup, 15 jours après leur première demande d'informations, et d'aller retour tous les jours. Je me retrouve bloqué avec un fond chez eux, que je ne peux retirer, cela me fait un trou dans la trésorerie, mais cela ne semble pas les déranger plus que cela.
A ce jour, les questions continue toujours. On me demande ce que je fais, j'explique, puis vient une questions sur ma politique de lutte contre le blanchiment (ça me fait sourire au départ, car je suis formé à tous ceci), je soumets, puis on me demande ma carte pro, que j'envoie, vient toute une série de questions, que je réponds et on me dit que je n'ai pas répondu, ensuite on arrive au UBO avec 25%, que j'explique et maintenant on me demande encore toutes une série des questions. Les prochaines questions qui vont arriver, je pense qu'ils vont me demander si j'existe vraiment, si je connais mon métier, et si je suis content de leur service.

Pourtant j'utilise déjà un système par ma banque CIC et Stripe, qui fonctionne très bien, certes un peu plus cher, mais que du bonheur auprès du CIC et de Stripe. On m'avait recommandé Mollie. J'y suis allé les yeux fermés et j'ai eu tort. Le pire, c'est qu'il trompe leur client, en permettant de commencer des transactions. Et une fois les transactions qui commencent alors là, l'équipe Mollie se réveille pour vous demander les questions.

Si vous être un professionnel qui reçoit des montant supérieur à 1000€ par transaction, alors Mollie n'est pas adapté à votre activité. Ils sont uniquement adapté pour des petits commerçants pour des petites transactions. Vous ne pouvez pas faire de virement du compte Mollie vers votre compte supérieur à 1000€ par transaction.

Vous l'aurez compris, je ne vous recommande pas l'utilisation de Mollie. Dès récupération de mon fond, je l'abandonne complètement.

Le slogan de Mollie : Vous voulez du stress tous les jours ? Faites appel à Mollie

Pros

Simplicité pour ouvrir le compte et commencer à demander les paiements en ligne

Cons

Procédure KYC laborieux, avec des lacunes hallucinants dans leur procédure de validation qui se fait après que votre activité ait commencé, et donc vous avez des fonds bloqués chez eux.

David
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mollie = top

Reviewed on 2024/10/29

Mijn ervaring met Mollie is overwegend positief. Het platform maakt online betalingen verrassend...

Mijn ervaring met Mollie is overwegend positief. Het platform maakt online betalingen verrassend eenvoudig en efficiënt. Vanaf de opstartfase vond ik het systeem zeer toegankelijk, met duidelijke instructies en een gebruiksvriendelijke interface. Het instellen van mijn betaalmethodes was een fluitje van een cent, en ik kon al snel zien dat mijn klanten profiteerden van de soepelheid waarmee ze hun transacties konden voltooien.

Pros

Pluspunten van Mollie zijn absoluut het gebruiksgemak en de overzichtelijkheid van het platform. Het instellen ging heel vlot en alles wijst zichzelf uit. De interface is duidelijk en gebruiksvriendelijk, waardoor ik snel aan de slag kon gaan zonder veel technische kennis.

Cons

Als het gaat om de nadelen van Mollie, heb ik persoonlijk nog geen grote minpunten ondervonden. Het enige wat soms overweldigend kan zijn, is de hoeveelheid aan opties die het platform biedt.

Simon
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Een tevreden Mollie klant

Reviewed on 2024/10/29

Wij zijn over het algemeen tevreden over Mollie. Weinig tot geen problemen, vlotte service.

Wij zijn over het algemeen tevreden over Mollie. Weinig tot geen problemen, vlotte service.

Pros

Geen downtime, duidelijk dashboard, goede klantendienst (persoonlijk aanspreekpunt) en goede opvolging.

Cons

Al even klant bij Mollie en weinig problemen tot dusver.

Daan
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review Mollie

Reviewed on 2024/10/29

Pros

Gemakkelijk overzicht van alle transacties

Cons

Soms onduidelijk of betalingen uitbetaald zijn of niet

Valéria
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Expérience correct à améliorer ensemble

Reviewed on 2024/10/29

L'expérience globale est agréable, notre chargé de compte se rend disponible pour répondre à nos...

L'expérience globale est agréable, notre chargé de compte se rend disponible pour répondre à nos besoins

Pros

La multiplicité des moyens de paiement facilement implémentables

Cons

Les virements par lien de carte bancaire sont trop compliqués à utiliser

Katharina
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Schlechter Service, sehr unseriös

Reviewed on 2024/10/01

Pros

einfach zu erstellen aber ansonsten ist es nicht zu empfehlen

Cons

keinerlei Kundesnservice. Wir haben seit Monaten ein Problem und können mit niemanden darüber sprechen. Ich würde es auf keinem Fall weiterempfehlen.

Nadine
Overall rating
  • Industry: International Trade & Development
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Katastrophe für Händler

Reviewed on 2023/08/18

Für Händler auf keinen Fall zu Empfehlen, Kosten können nicht transparent gemacht werden, es drohen...

Für Händler auf keinen Fall zu Empfehlen, Kosten können nicht transparent gemacht werden, es drohen hohe Ausfälle

Pros

Die Löschung des Accounts sobald alles abgewickelt ist

Cons

Hohe, undurchsichtige Gebühren, die bei Kundenstorno nicht erstattet werden. Zum Guthaben-Aufladen für Rückerstattungen entstehen neue Kosten, da nur teure Zahlungsmethoden empfohlen werden. Kostengünstige erhält man nur auf Nachfrage im Chat