Maqsam

4.5 (11)
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Cloud and mobile-based contact center solution

Overall rating

4.5 /5
(11)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

91%
recommended this app
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11 Reviews

qais
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Office or via phone call

Reviewed on 2024/08/13

Great platform to enhance and control the customer service and the employees

Great platform to enhance and control the customer service and the employees

Pros

Great KPI's , applications on IOS and android , AI emojis

Cons

No Hotline number , but over all all things are great

Alternatives Considered

Umnico

Reasons for Switching to Maqsam

easy , more features and the whole team are well trained on it
Jennifer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maqsam Pros and Cons

Reviewed on 2024/10/16

My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

Pros

Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them

Cons

sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile

Karima
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not good at all.

Reviewed on 2024/10/13

Not good at all
For me, it has many problems.

Not good at all
For me, it has many problems.

Pros

It records calls, and we can listen to them after the call without needing to be an admin.

Cons

*It disconnects frequently during calls, regardless of the internet strength.
*The client cannot call back and be redirected to the person they initially spoke to.
*The sound is delayed.

Eslam
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Calling Improvements

Reviewed on 2024/10/14

good but needs some improvements in calling stability and also you need to inform all the clients...

good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

Pros

the useful interface for calling and the useful dashboard

Cons

quality of the ongoing calling for some African countries

Ahmed
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Appreciate your care and support

Reviewed on 2024/08/13

Awesome system and i already recommended to everyone looking for smooth and non stopping service

Awesome system and i already recommended to everyone looking for smooth and non stopping service

Pros

Customer service team and quick response and resolve the issues

Cons

Account manager quick response and support

Mahmood
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Watad.me - Maqsam Review

Reviewed on 2024/08/27

Pros

Support Team, one of the best support team I've contacted ever.
API Integration, you can do any thing with Maqsam API.

Cons

No thing 🔥
Every part of Maqsam built well.

Abdalrahman
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Maqsam Feedback

Reviewed on 2024/10/14

As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of...

As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known.

Pros

The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji

Cons

I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning!

Sami
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maqsam review

Reviewed on 2024/10/11

We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the...

We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there.

Pros

Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more.

Cons

a little bit expensive but once you get to use all the features included you understand why.

Narender
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Maqsam overall experience

Reviewed on 2024/10/13

Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam...

Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support.

Pros

Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports

Cons

Call Filter option, sometimes i find difficultly to find some calls from agents

Saleh
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

the quality of the voice

Reviewed on 2024/10/16

It's the best choice we have until now. However, we hope there is some flexibility in adding lists...

It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts.

Pros

It's easy to use and the caller has friendly use view of the panel.

Cons

The quality of the voice is bad when the internet is slow.

Tawfiq
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Partner of success

Reviewed on 2024/08/13

Pros

speed respond , good quality, good technology