Tab Reviews

GREAT!!!!
We send credit Card links nearly every day to our customers and their tool made our live easy

Was looking for an alternative to PayPal and found TAB. The customer service has been great since the very first day helping understanding the system, faster. Payments to our bank and refunds to our customers are impeccable. Very reliable. It's all we ask when using a software like this.

In my opinion, the company is a total failure. He's been writing ads to us for almost 2 years. We were undecided because we saw a lot of bad opinions about their service, mainly about technical issues during use. Once we decided to try to set up an account, attaching documents to them, we immediately got a negative answer that they cannot provide us with the service. It seems that they didn't even bother to check our company well. In the e-mail they wrote, they expected us to have at least 100 comments, but meanwhile we have many more opinions on various portals and on our website over 1000. The company has been operating on the market for 16 years and some specialist concluded that we are new to the market. Congratulations on your brilliant analysis. It's better to stay away from such companies because then there will be more problems.

I will be with TAB throughout the duration of my business. Very satisfied.

Easy, safe, good support.

I highly recommend it for all types of accommodations

Uncomfortable. Firstly, the sales and set-up team are extremely pushy. They will not activate your account UNLESS you jump on a call with them. Secondly, it looks like Tab as a SaaS decides whether you can use its services or not (even once you've already set up your account and are a user). They feel the freedom to block your account if they no longer want you on the platform as they choose whether YOU are a match for THEM. Extremely strange to me, working in SaaS businesses, I was utterly confused.

very useful, very easy, and great customer service.

I love it and I would recommend it to all my friends especially in the hospitality industry

TAB charge both the guest and the hotel a fee. They add their guest fee to the total they charge the credit card on your behalf. Your guests will think that YOU are overcharging them as the amount that appears on their credit card statement is significantly higher than what they paid via the OTA. This caused us untold issues with complaints, loss of client confidence and credibility.

We asked TAB that they should at least separate their fee from the hotel cost. Charging a fee to use a credit card is considered unethical and even illegal. However, that is TAB standard policy. Beware!

Also, during the height of the COVID-19 crisis, TAB withheld checked in payments. Those were, payments for stays that fell within our standard no money back T&Cs.
Part of our survival strategy was to offer such guests a credit for future use or a direct refund when our cashflow rights itself or help with insurance claims. All of our guests had been informed of that fact. Most were happy to accept and some had to accept that we would refund later if they didn't have insurance.

However, TAB insisted that all these guests complete a form agreeing to the future credit or new dates. As a result, income that we were depending on to pay our employees, was lost, as many saw this as the opportunity to get an immediate refund, which of course we then had to honor. This undermined our efforts to ensure a fair and balanced resolution and caused unnecessary suffering to our employees. Be very aware!

The biggest advantage for me having a business in a third world country is the economic benefit of not having to use very expensive credit card machines.
Also the fact that I can accept a wide range of cards.

It has work in a very positive way for my business, I am able to take advanced payments which our local bank´sPOS never allowed us to do, it is very convinient as we charge most of our reservations in advance and it also allow us to refund money without chage for customers that are not happy paying the tab fee.

Very good customer service. Very happy TAB actually works with my small Caribbean bank that doesn't leave me many payment options.

Excellent, reliable and transparent. Very good support from the team!

Very good I am a happy customer

Happy to use it, saves a lot of time and we can charge online payments

In a country where bank fees are really high, TAB came out to be a great solution for my business. I was just taking cash before TAB so it help me satisfy a market i was completely fogetting about.

Well. is a good app, Probably I will use for more time. I did not have inconvenience.

friendly use

Fin, for charging with OTAs, not with my personal guests: we cannot make an instant payment or bill payment with Tab, if the guest already trusts us and sent us their credit card number... it's a loss of time for the guests and for us.

Tab save my business from noshow.
Helping me a lot on the startup situation and also now after 3yr.
I'm blessed to have Tab