Bugzilla Reviews

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137 Reviews

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Very easy to use defect tracking tool
Reviewed on 2019/04/29
Pros
It has an interface that is simple and easy to use.
Email notifications are usually received very quickly.
Workflow is easy to customize using the check feature.
It's open source, which means there's no licensing fees.
Cons
The UI, though simple and easy to use, feels a little bit old and needs to be upgraded.

- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Solid bug management system
Reviewed on 2019/12/06
I've interacted with a number of Bugzilla instances over the years as an open source software user,...
I've interacted with a number of Bugzilla instances over the years as an open source software user, and it's basically been fine, done the job but I wouldn't necessarily pick it as my first choice for my own projects.
Pros
It's nice and easy to use, a little friendlier than Github for example and seems to work reliably on the whole.
Cons
It's less functional than Github and less established - it wouldn't be my first choice because it just isn't as well bedded in.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Best Old Bug management tool ever
Reviewed on 2020/08/07
Based on my experience Bugzilla is good option for start up business.
In Budget with all features...
Based on my experience Bugzilla is good option for start up business.
In Budget with all features in one tool for defect management
Easy to learn and understand able for a team.
Less Training required
Pros
First up all it's free tool and easy to understand since it mostly focus on bug management .
-No manual needed to start up in this tool.
-Customized User interface for better user experience
- Team can easily fetch bug reports with all details and circulate
- Non technical person can also understand and use it without knowing full functionality
-Best for small companies who wants to start up with less budget
Cons
-Apart from freeware tool sometimes it was having issues like searching and fetching report issue , getting freeze or suddenly stopped if clicked multiple times.
-It could have been better if different features have been offered other than Bug reporting solely like Test cases management.
-User interface can be improved with easy understanding of reporting of bugs and there details
Alternatives Considered
JiraReasons for Switching to Bugzilla
Licensed tool
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Stable project management for software house
Reviewed on 2018/06/11
Pros
Has all the features for software development project. Integrated well with NetBeans IDE, so we can directly update tickets without opening BugZilla.
Cons
Before JIRA, this is the first choice for software development, but the UI needs some refresh to catch up with another todays software development project.

- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy bug tracking tool
Reviewed on 2018/07/23
Pros
- Optimized database structure for increased performance and scalability
- Able to schedule reports
- Different views on bugs
Cons
- Attachments are not shown in the threads
- Difficult to track multiple threads
- Sometimes the UI is very slow, also the UI looks dull

- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Bugzilla : Manage software development life cycle
Reviewed on 2019/07/31
Pros
* Duplicate bug detection which prevents the sane bug to be reported twice.
* Watch feature to monitor the bug progress
* API support to file the bugs
* Time tracker for bug resolution
* Good support for charts and reports
* Scalable to handle massive popular software's.
* Free and open source to install it in own server.
Cons
* UI : Feels like 1990's. Its old and is not responsive.
* Lack of mobile based UI.
* Steep learning curve in administration tasks.

- Industry: Higher Education
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
good tool keep tracking your bugs
Reviewed on 2019/07/18
Pros
It's a great tool to track each bug how long it took me to solve it and I liked the email notifications I receive each time someone reported a bug.
Cons
The problem I had was that I couldn't customize the dashboard also the interface looks so outdated.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Leading defect tracking system
Reviewed on 2018/07/08
The product allows testers to report issues, and developers to update testing staff and project...
The product allows testers to report issues, and developers to update testing staff and project management to update the progress on defects. Over all fairly reliable and easy to use.
Pros
Bugzilla is a popular software for managing defects. It supports standard features for a defect life cycle system. A developer can put estimates on time needed and then track the actual time. A developer may also put deadlines.
Cons
Features related to Agile project management are limited. At times performance can be an issue. User interface may appear a bit outdated.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bugzilla
Reviewed on 2019/02/18
Pros
Very useful software for software testers and we easily track our bugs from starting to end.
Cons
There is no such things to dislike in this but only one recommendation that the bug is also track and see in their location.

- Industry: Computer Software
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great Bug Tracker
Reviewed on 2019/07/18
Pros
It is an excellent solution for tracking bugs.
Cons
It was too difficult to setup and so I ended up using a different solution
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A simple open source tool with essential features
Reviewed on 2018/10/23
Overall, Bugzilla is a very good open source product which makes it a good choice for new and small...
Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users.
Pros
Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.
Cons
Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great at Tracking bugs
Reviewed on 2018/07/30
Easily track bugs and ability to report bugs on project update.
The email notification was great...
Easily track bugs and ability to report bugs on project update.
The email notification was great to see status of individual bugs
The ease of use was a no-brainer
The cost was relatively cheap compared to others in the market
Pros
Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners.
Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.
Cons
The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Issue tracking System
Reviewed on 2019/07/31
When doing QA , to log tested functions issues i used this tool. When creating an issues at the...
When doing QA , to log tested functions issues i used this tool. When creating an issues at the same time project relevant parties get update at the same time.
Pros
- Can customize the screen ( Issue log in page)
- Can generate reports easily
- Easy to manage
Cons
When creating an issue, for same category have to log on by one , if can enter multiple entries for 1 issues id it will be grate...
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Experiences on Bugzilla
Reviewed on 2018/10/25
Pros
Easy to obtain. Somewhat easy to use. Scraping data from system is quite easy. Simple ui.
Cons
Editing entries is not fluent, sometimes it would beneficial to edit comments for typos. Layout problems on some web browsers. Pagination sometimes fails.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy tool to track the bugs
Reviewed on 2019/03/03
For tracking bugs this is a good tool.
For tracking bugs this is a good tool.
Pros
— bugzilla is a bug tracking tool which is open source and easy to use.
—it is easy to learn for beginners.
— it can be run on any browser.
— it is secure and follow good data privacy policies.
Cons
Sometimes search feature doesn’t work properly while filtering the data.
Sending email feature should be added.
It takes times to logging bugs.
- Industry: Computer Software
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
We used the product for tracking all of our software development bugs
Reviewed on 2018/05/04
I was able to log bugs quickly for my team
I was able to log bugs quickly for my team
Pros
It was quick and easy to report our bugs. I was able to enter the info necessary in a quick manner without spending a lot of time filling out unnecessary fields
Cons
I did find the interface to be a bit out of date. It seemed very 90's to me. I also had a hard time getting the reports out of the system
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Web-Based Issue Tracking Tool
Reviewed on 2019/07/15
Our team members have used for creating the bug and Tracking the Issues to avoid the duplicate...
Our team members have used for creating the bug and Tracking the Issues to avoid the duplicate effort and to find the list of bugs in the Sprint. It supports the advanced search capabilities to search specific bug.
Pros
Bugzilla one of the great features is avoiding duplicate bug detection & Bug list in multiple formats.
whenever the user has created the bug it will send the email notification to who all working on the same project to avoid the duplicate effort.
Cons
User Interface needs to be more robust and user-friendly.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to use bug tracking tool
Reviewed on 2018/11/17
Pros
It has a clean interface and it's easy to get started.
Cons
It is not very customizable and does not have many user accessibility features.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to work with open source software
Reviewed on 2019/09/12
Pros
The best part about bugzilla is about it being free and open source which gives smaller companies with limited resources, power to install and maintain their own of bug tracking with bugzilla
Cons
The free version had a lot of limitations when it came to tracking the life cycle of the bugs and at the same time linking it with Agile tracking software was a pain too since we had to keep using soft links everywhere
- Industry: Computer Software
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Basic Bug Tacking tool
Reviewed on 2019/04/30
We are using this tool currently in our company, but reasons are really historical. It has really...
We are using this tool currently in our company, but reasons are really historical. It has really minimal features in compare to other similar solutions like Jira. I just hope we will change this tool as it has multiple issues, lack of integrations being one of them.
Pros
Open Source, no license needed
Free to use
Simple to use and customize
Cons
Lack of integrations
User unfriendly GUI, no fancy eye candy components, but it still can be positive for somebody :)
Just web application
It is developed only by few developers
No possible use for Agile
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bugzilla Review
Reviewed on 2021/04/06
it was an amazing experience working with it and tracking all the bugs.
it was an amazing experience working with it and tracking all the bugs.
Pros
Creating and tracking new bugs as it is sending email when anything change in the bug and this is amazing
Cons
some times crash when other people try to change the same bug that i am changing at the same time and this is annoying me.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bugzilla is open source bug tracking tool software development and maintainence can be done...
Reviewed on 2018/03/20
Pros
1.Bugzilla is an Open source!
2.license fee not required
3.no limit to the number of licenses.
4.Can be easily installed as wel as maintain, except when migrating from one version to other.
5.It includes main features/fields that are needed to log a software bug/issue.
6Bugzilla was helpful for defect tracking and managing the entire the project and organization.
Cons
customizing dashboard according to users preference to be there as well as project level documentations Bugzilla was not helpful for more advanced features like linking defects when a specific requirement fails to complete.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good tool to manage the software development.
Reviewed on 2018/05/11
Pros
The tool, Bugzilla is very useful and helpful for bug tracking. It is quite easy to file defects/issues, track the bugs based. We can easily update the assignee, dev, and we can create multiple sub-releases. We can easily update filters and reports can be fetched easily.
Cons
More fields can be included to make the tracking easy. Overall the quality of the bug tracking software is good.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best buy tracking tool
Reviewed on 2019/09/06
Pros
Bug tracking is awesome and best reporting feature
Cons
Cannot integrate with project management tools example with Jira
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great bug tracking tool!
Reviewed on 2019/05/23
Overall, I had an excellent experience with this tool. It is very easy to setup and use!
Overall, I had an excellent experience with this tool. It is very easy to setup and use!
Pros
Bugzilla has a simple, intuitive, and easy to use interface. It provides all the standard features you would expect from a tracking tool, such as tracking versions, resolution progress and history, filters, basic and advanced searching, and others. Many aspects of the tool are customizable. It is easy to install and set up, even for novice users. Email notifications are very useful as well when you want to get notified of updates to certain bug tickets.
Cons
Although the interface is made very simplistically, it is a bit visually unappealing to me. The GUI makes it look like software from two decades ago.