LimeSurvey

4.4 (49)
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Free international cloud-based survey software

Overall rating

4.4 /5
(49)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4/5
Customer Support
4.1/5

90%
recommended this app
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49 Reviews

Bruno
Bruno
Overall rating
  • Industry: Military
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The world needs to know the fantastic work the "Limesurvey team" is doing!

Reviewed on 2019/08/03

I was a very fan of "SurveyMonkey", thus I was looking for something similar, that could give to my...

I was a very fan of "SurveyMonkey", thus I was looking for something similar, that could give to my organization the same experience BUT with self-host and free possibility. And Limesurvey delivered It to us. Since then, we automatized a lot of processes in our organization. The results were astonishing. We are saving a lot of time.

Pros

It's free, open-source and I can host in my own server (for free). It's even easier to build forms and questionaries than with survey monkey and google forms. The admin interface is easy to use and also the user interface. Very quick to build new forms, to see the answers, etc. Admins can use LDAP to login.

Cons

Impossible to say anything bad about this software.

Alternatives Considered

Google Forms and SurveyMonkey

Reasons for Switching to LimeSurvey

It's the only one where I can store my own data in my own server and without pay nothing.
Lucila
Overall rating
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pleased with customer assistance

Reviewed on 2024/04/27

Very satisfied with the environment and customer assistance

Very satisfied with the environment and customer assistance

Pros

I like how it works and its environment. I recently requested technical support and I am very surprised of how quickly and precisely they answered. It was important for me to solve my problem fast and they were very efficient and kind!

Cons

I would like to have more built-in question types and flexibility with the scale-type, for example (1-10 scales and 0-10 scales)

Response from LimeSurvey

Hello and thank you for the nice review. You should be able to create any scale type using the normal array question type, where you can define any scale. If you have problems, please don't hesitate to contact our support at [email protected]

Ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Comprehensive but buggy and hard to use. Very poor customer service

Reviewed on 2024/09/01

Below average - the UI is very hard to manage and is buggy.

Below average - the UI is very hard to manage and is buggy.

Pros

Comprehensive features for creating surveys

Cons

Old fashioned and hard to use UI with plenty of bug. Lock you into a subscription with no advance warning of payment and will not refund.

Iurie
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Iurie in tandem with LimeSurvey

Reviewed on 2024/10/15

Easy to use, intuitive and with many options for all needs

Easy to use, intuitive and with many options for all needs

Pros

easy to use, attractive design, functionalities for all needs

Cons

During the entire period of use, I encountered no difficulties

Lainie
Lainie
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent open-source tool!

Reviewed on 2020/03/15

We piloted Limesurvey with one state agency probably about 6+ years ago, and quickly realized that...

We piloted Limesurvey with one state agency probably about 6+ years ago, and quickly realized that this would be an excellent tool across the enterprise.

Pros

Intuitive user interface, most of our end-users can review the quickstart guide and be up and running with few questions to our survey administrators
Unlimited questions per survey - that tool is a limitation on another survey tool we use.
Excellent responsive templates with built-in bootstrap framework
Survey output is web accessible (WCAG/Section 508) minus a few things here and there. There has definitely been proactive work done in this area.
Easily customizable templates
Excellent survey and user permission control

Cons

The admin interface still needs a lot of work to make it accessible/WCAG compliant. This is an area they should continue to work on
When they release a completely new version, they need to make sure that online help/resources are ready for when that new version comes out.

Chris
Chris
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Limesurveys integration into Vicidial brought my business to another level!!

Reviewed on 2021/08/19

Lead generation is what we are currently using it for, although im sure it can be used for a lot...

Lead generation is what we are currently using it for, although im sure it can be used for a lot more in the future

Pros

I loved the fact that I was able to integrate this right into my vicidial platform and generate leads through it, absolutely amazing!!

Cons

The fact that if a survey was not completed, the next call we ran through the survey with picked up where the incomplete one didn't finish at and we had to press the previous button all the way back to the beginning and redo the surveys.

Alternatives Considered

SurveyMonkey

Reasons for Switching to LimeSurvey

The price difference

Response from LimeSurvey

Hi, thank you for your kind review.
The problem with the restart of a cancelled response can be easily resolved. Please contact support (at) limesurvey.org, refer to this review and we will be happy to help you out.

Tammo
Tammo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our basis for customer projects

Reviewed on 2018/08/08

We use LimeSurvey both for in company surveys as well as for public surveys. We write our own...

We use LimeSurvey both for in company surveys as well as for public surveys. We write our own reporting scripts (in PHP and/or R) for individual and aggregated reports.

Pros

Firstly we began using LimeSurvey because it has a free version.
Later we found out that it has an amazing development team, both paid people in Hamburg, as well as some fantastic volunteers that spend a lot of time helping others.
Because LimeSurvey is Open Source and written in PHP, it turns out to be extendable and adaptable to our needs. Now, in 2018, after 9 years of living with it, we have it as one of our basic tools for research.

Cons

Earlier version were sometimes hard to learn, this has become a lot better, but the administrative user interface does still need some love & attention.

Tom
Tom
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Survey Software - Full of Features

Reviewed on 2018/10/03

I've used LimeSurvey for about 8 years and haven't been disappointed. The product is stable and...

I've used LimeSurvey for about 8 years and haven't been disappointed. The product is stable and powerful, and did I mention it's free (if you host your own).

Pros

Can create as simple of complex a survey as I need. I like the reusable pieces, the range of question types and options for controlling them. The user interface is clear, and much improved over th eyears.

Cons

Analysis and reporting could do with some improvement, but I'll admit I'm not using the latest version yet. It's not simpel to use, but them nothing that allows for complexity is.

Jordy
Jordy
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Very complex design

Reviewed on 2021/05/20

LimeSurvey at first sight seems very intuitive and helpful yet creating a survey is very troublesom...

LimeSurvey at first sight seems very intuitive and helpful yet creating a survey is very troublesome. For next time I will stick to other platforms like Google.

Pros

The variety of types of questions and the extent to which one can customize surveys.

Cons

The complexity of the website itself. You have limesurvey mainwebsite then another one for your survey. The survey website is very unclear and requires quite some knowledge beforehand to be able to make questions. The layout should be simplified to make it more coherent and unambiguous as to what you do.

Response from LimeSurvey

Hello Jordy,
thank you for your valuable feedback.
We actually have planned to tackle the usability issues in the upcoming release of LimeSurvey as we also feel that the onboarding is still way too hard for new users. Also, we know that the interface is not consistent in many places and fixing this will also be a focus of our effort in the immediate future.
Thank you for confirming this, and I hope you might give use another try after that.

Best regards

Carsten Schmitz

Arturo
Arturo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good Survey and Test Grading Tool

Reviewed on 2020/09/28

I have been using LimeSurvey for a couple of years in my organization for customer experience...

I have been using LimeSurvey for a couple of years in my organization for customer experience surveys and in training courses to grade attendees knowledge and to evaluate trainers.

Pros

LimeSurvey is an easy to use tool for making surveys and grading simple tests.
I love the fact that it has an integrated interactive tutorial for getting started.
It has all question types/templates that you will commonly use when creating a survey. Its UI is really intuitive and comes with preview images in all question types.
What I like the most about LimeSurvey is that you can configure lots of settings for a survey, like the restricted access control, timing, type of questions, survey logic creation, expiration date, url redirection after completion, etc.

Cons

What I do not like about LimeSurvey is its theme/template editor. It could be easier to modify by any non developer.

Verified Reviewer
Overall rating
  • Industry: International Affairs
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Experience with LimeSurvey

Reviewed on 2018/10/15

My team uses LimeSurvey for collecting data on a national and international levels, and it has...

My team uses LimeSurvey for collecting data on a national and international levels, and it has suited most of our needs so far. My overall experience has been largely positive and the support team has been fairly responsive, providing me with advice on a number of occasions. However, you have to have a professional license for that.

Pros

Depending on the scale and complexity of your surveys, LimeSurvey can be either fairly straightforward and easy to learn or would require more time to get an in-depth understanding of all its features, which require advanced programming skills related to web development (CSS, JavaScript, JSON).
The platform is open-source and is regularly updated. Can be either used hosted by its developers or installed on your local server, which allows for more customization. It has several licenses to choose from if you prefer to use it hosted.
It is based on Bootstrap 3 and has a sophisticated theme editor, which needs to be used for adjusting themes according to your wishes.
It has a nice Stats feature that provides a quick analysis of collected data in real-time. Although, it is mostly helpful when you use default question types without extensive modifications with JavaScript.
It is available in various languages, which is useful for international surveys.

Cons

Even though the platform is well maintained, there are still minor bugs/issues that come up once in a while, when you start using it on a regular basis. And because it's an open-source product, it is not as extensively supported as a fully commercial product would be in this regard. Thus, it often takes some time for bugs to be fixed.
Also, it has its limitations when it comes to some complex question types, as it has its own set of default questions and other platforms might have a larger variety of questions to use, which might save time when creating a survey.

Damir
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Perfect companion for call centers

Reviewed on 2018/10/11

I used to work as an IT guy at a call center, and we noticed that a lot of clients were interested...

I used to work as an IT guy at a call center, and we noticed that a lot of clients were interested in our surveys but were reluctant to talk to our operators. We offered the option to have the survery sent to them by email and noticed that the answers were even more elaborate than over the phone, with some people even sending screenshots and documents as feedback, where applicable.
Overall, it improved the survey detail we were able to provide to customers, and even got us some contracts in the business fields we were previously discarde because of our call-only approach.
Also, training people to use it was easy because it is very comprehensive and easy to build up and add complex sections.

Pros

- Free
- Extremely easy to set up form, questions, and sections by choosing from the provided options
- Anyone with MS Office experience can make a professional looking survey
- Easy and advanced control of surveys completed, questions answered, skipped or not understood
- Response data visualization
- Hosting options

Cons

We had some minor issues with WYSIWYG HTML editor, but these were resolved.

Marcel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best free Open Source Survey Software available

Reviewed on 2017/02/12

I am working with Limesurvey since 2007. Its user interface has improved a lot recently and the...

I am working with Limesurvey since 2007. Its user interface has improved a lot recently and the software supports lots of features not even paid software can offer. The "Expression Manager" is a very powerful tool to create a scoring system and calculate scores as survey runtime based on the users feedback. This can be used for assessments or psychological tests which includes dynamically showing certain text blocks at the end of the survey.

Pros

features
ability to create custom designs
availability of professional support (Limesurvey Partners program)
number of available question types
powerful plugins
extensive manual
ability to run surveys offline using "OfflineSurveys" Android app

Cons

For new users the interface may require 1-2 hours to get familiar with.

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Survey Software

Reviewed on 2018/10/02

LimeSurvey we use in Marketing Surveys, Call Centers, and BPO Forms.

LimeSurvey we use in Marketing Surveys, Call Centers, and BPO Forms.

Pros

Is Open Source and have advanced utilities for multiple scenarios. And the information is mine.

Cons

A lot of Updates in a month. This gives the impression that the software is not "stable".

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Look at Lime Survey

Reviewed on 2020/06/11

As I was testing out survey software, I enjoyed how favorable the free version is to someone trying...

As I was testing out survey software, I enjoyed how favorable the free version is to someone trying to decide on a Survey solution, besides the minor limitations in the free version.

Pros

The free version lets you have a feel of the software which lets you decide if paying for the additional features is worth the cost. The no features restrictions and an unlimited number of surveys is awesome

Cons

The storage limit and advertising on end page as part of the free version. It would also be nice if the company could increase the number of administrators in the free version.

Daniel
Daniel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Survey to you By Daniel Rada

Reviewed on 2018/08/10

I did not have a good experience with this software, it may be a problem with the current version...

I did not have a good experience with this software, it may be a problem with the current version or in the coding of it. however, it is a good proposal to implement surveys via the web in your company locally.

Pros

Free and Open source is the most emphasized of this application, colorful and functional. In the business environment have a feedback with your employees, suggestions, concerns is of utmost importance to improve the work environment !.

Cons

I had many problems when implementing this software in my work !. It was a clean and simple installation in UNIX environment, without problems in databases or libraries. But when creating surveys the creation of groups and users is a bit complicated! Once the accounts were created and published, many problems occurred when both the send and the commit occurred. The application was blank for several minutes before throwing some kind of error !.

Gordon
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love LimeSurvey and the community. Can't stand taking high stakes surveys on SurveyMonkey/Goo...

Reviewed on 2018/04/16

Faster survey time to live and more question types.

Faster survey time to live and more question types.

Pros

Open source and the community. I love that templates and themes are fairly easy to get off the ground. 2.5 was a huge jump in terms of features and usability.

Cons

I wish the serve update wasn't paid, but I get it that you need to make money. I wish there was google authentication (LinkedIn, Twitter, etc) built in as well for admins. Mobile first design is key for the whole platform.

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Falls a little short, but still improving

Reviewed on 2019/03/12

Pros

Free to start, a lot of control, can set it up in our environment (as opposed to SaaS), programming is fairly easy.

Cons

Still somewhat buggy and not as full-featured as it needs to be to be useful for long-term or complex projects.

Phil
Overall rating
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I've used Lime Survey extensively for course evaluations and research surveys

Reviewed on 2018/03/15

Pros

I was new to survey software so LimeSurvey was a good adventure and experience. I downloaded and printed the manual and worked my way through it. Great flexibility of options for questions and formats, easy to launch and manage and easy to generate useful reports or data in spreadsheet format. Many of my graduate students subsequently used LimeSurvey for their research and it was easy to direct them and have them manage their own surveys.

Cons

Some question formats were counter-intuitive and took time to conquer. Using tokens for surveys was challenging to learn. All was solved eventually.

Chris
Chris
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We use LimeSurvey to conduct internal program surveys.

Reviewed on 2018/06/09

Pros

I like that is free and easy to use. It has a format that is similar to common online review sites that people are familiar with. It gives a robust set of polls and fillin options.

Cons

The administrative panel and review results could be better designed and easier to read. A clearer one-page summary of the results would be helpful.

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

the right survey software for small companies

Reviewed on 2018/10/16

we use lime survey when we have small studies with the ease of use project managers work independent...

we use lime survey when we have small studies with the ease of use project managers work independently with it

Pros

its easy to install in our server unlike the voxco command center that we use for the same purpose

Cons

it does not work with the same efficiency as voxco for complexe studies with multiple filtres and quotas .

Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: 201–500 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome tool for data collection

Reviewed on 2018/08/08

Its a wonderful tool to collect data with so many languages. Awesome

Its a wonderful tool to collect data with so many languages. Awesome

Pros

Functions of stats is most promising and especially the downloading of file in xls format is awesome.

Cons

Too much functions , sometimes I get confused. Especially conditional functions

Alfredo
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Do you want to generate advanced questionnaires? This is your option.

Reviewed on 2021/02/09

For more than 10 years it has been my option to carry out questionnaires to my clients. Not once...

For more than 10 years it has been my option to carry out questionnaires to my clients. Not once have I been disappointed.

Pros

Being an open source tool it gave me an excellent opportunity to implement it immediately without spending a penny

Cons

Its implementation can be complicated, installation and updates are currently paid options

Ricardo
Overall rating
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Limesurvey use experience in Government

Reviewed on 2021/04/14

Limesurvey use experience in Government
We use Limesurvey to create various forms for all types of...

Limesurvey use experience in Government
We use Limesurvey to create various forms for all types of events that we carry out in the IT Governance and Management area of the São Paulo City Hall. These forms range from registrations for in-person Forums to opinion polls, public polls and various surveys.
It enables the creation of forms and the organization of the collected data in different ways, which facilitates its use even by people who do not work in the technical area.
A broad and robust solution of great value in our work.

Translated with www.DeepL.com/Translator (free version)

Pros

Intuitive and easy to use;
Easy to organize the collected data
Possibility to export the results in different formats;

Cons

We have not found any cons in more than 3 years of use.

Chris
Chris
Overall rating
  • Industry: Publishing
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Difficult but useful

Reviewed on 2018/09/05

Pros

Great way to track info through surveys and online forms. Lots and lots of bells and whistles for the more intricate of surveys and online forms.

Cons

It's almost too bulky. Simple, multi-question surveys can be difficult to figure out at times.