Blue Ridge Platform Reviews

BlueRidge delivers all needed functionality without setting up "your process". It has extensive integration with many parameters, making the standard solution work on all our complex processes. We asked the vendor 15 in-depth questions to understand if they could solve our challenges. They answered in writing and asked if they could show us how it is done in their test system - without setting up our processes!It's easy to use and gives immediate results.

Nothing really. But copying to set up many similar stores could be easier.

Multi-Echelon, Mass Update with a "Undo" button, auto-select optimal forecast method based on SKU Demand Pattern, management by exceptions, etc- Great system which has well proven functionalies that gives the user easy access to the optimal solution for just about every scenario within a Supply Chain

Currently not supporting Plan-O-Gram, but that may change soon.

We realised our projected goals with the system

You have to invest time in the system initially to create more time on the long run. Not a "Con", more an important fact to be aware of. Just like any new IT-system really.

Integration was planned out well and implemented with only a few small issues. Implementation team was great. The Life Line consultant concept was unique during our search and a game changer. Ticket system and Life Line calls are great. Training was planned out and super. Video training library online for my users to fall back on to refresh system is amazing - complete with 3 different Level tests to ensure agents are up to speed. There is a yearly conference to go over new features and network.

Very few Cons. Issues are addressed quickly through ticket system. Top management are hands on and experts on the tool. Mass maintenance could be expanded versus writing a ticket to be addressed.

It easy to use, the forecasts are accurate. The customer service helpful and friendly, the trainers are actual buyers and have actual buying experience

During COVID It was hard to do the training over Zoom. I think you do need in person training.

Innovative. Always developing. Quick customer service who has time for us.

Is there something to dislike? Can`t think of anything.

Eas of use, ability to quickly on-board new team members using the training module, the level of computation at the dfu level, ability to adjust buying amounts using multiple options

Really nothing once we got into it - our challenge right now is learning fast enough about all of the functionality we have at our fingertips

Blue Ridge provides in depth training so that a user knows how to do the proper forecasting and setup so that once that is done buying is very quick. The application is also equipped with tools to quickly filter and pull out items that NEED attention now. These filters are available in all the query lists as well as sort feature. This allows for efficient use of our time to focus on what really counts.
The support team is also stellar and very quick to resolve any issue or request that we have most often within same day.

Some limitations on the custom visual settings where we could adjust according to our individual or company needs.

User-friendly, good overview, fast response time

No particular downsides, but always a risk during downtime

The software is relatively simple to learn and use, and it works as advertised. In addition to forecasting demand, the system can also forecast lead times, which has been very useful with all of the supply chain disruptions we have experienced over the past couple years.

We are quite pleased overall. It would be great if we could pull even more information into their analytics platform, but I understand they are developing improvements in this area.

Ease of implementation and thorough training, 24/7 support, Instant results... increased turns, improved service levels, increased order optimization, decreased overstock.

I'd like to see the processing speed improve. Although we've decreased the amount of time spent creating purchase orders significantly, the system does take a few minutes to process some of the larger accounts that contain thousands of unique SKUs.

Keeping up with Thousands of items is easy and the reporting and analytical tools are excellent!!!!

The issues that arise have been taken care of in a timely manner and in a satisfactory way. They are good at correcting issues and planning new useful features.

It's interesting how accurate the estimates are for customer demand. There is a good video on the home page that explains it as well.

The website is a bit messy and needs to be more straightforward about what you're getting and how it will positively impact your company.