Retail Pro Reviews

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80 Reviews
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just like the name it's easy to use.
Reviewed on 2019/07/10
POS Easy just like the name has made our transactional tasks easy to do as well as monitor.
POS Easy just like the name has made our transactional tasks easy to do as well as monitor.
Pros
Very simple to use, offers free demo which is critical for training, it's CRM feature works great for connecting with long-term customers, the android application works great as well as on other operating systems, the automatic inventory transfer makes it easy to connect with different stores. Very fast customer support team.
Cons
Although they offer free demo a free trial could do better. They also need to add some more features but on functionality I got no problem.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Love It and want more
Reviewed on 2018/08/30
For once I can’t say I have complaints, they delivered on everything they promise, I only wish they...
For once I can’t say I have complaints, they delivered on everything they promise, I only wish they had a Wholesale Pro in addition to their Retail Pro
Pros
It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features.
Cons
I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My view
Reviewed on 2020/02/18
Good and quick to setup . Easy to configure.
Some nice retail type features
Good and quick to setup . Easy to configure.
Some nice retail type features
Pros
Ease of use.
Stock entry
Reports
Back end features
Sales entry screen
Customisable buttons.
Sub menus
Cons
Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on.
- Industry: Retail
- Company size: 201–500 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Retail Pro 9
Reviewed on 2018/04/13
I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can...
I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.
Pros
It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business
Cons
New more knowledge based support. When I access my portal, the limited amount of user information is disappointing
- Industry: Apparel & Fashion
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Retail Pro and Big Hairy Dog: a Winning Combination
Reviewed on 2014/07/11
Pros
The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.
Cons
The user interface of the product could be more intuitive.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2012/10/18
We have been using Retail Pro for over 12 years when it was a DOS system. We have 9 retail tobacco...
We have been using Retail Pro for over 12 years when it was a DOS system. We have 9 retail tobacco stores and I purchased the system for it's multi-store functionality. It is great when it comes to receiving product and distributing out to the stores. I can see what each store needs, and distribute to all stores in one screen. However, for five years I've been trying to get it integrated with my accounting package, QuickBooks, and it doesn't work. They will tell you is does, but it doesn't. The poll display is a waste of money.
We paid thousands of dollars for their yearly registration fee and got nothing for it. Then we were told we needed to go from version 5 to 8 if we wanted support. They made no effort to tell us about bugs or upgrades to the system each year and they are still like that. I can't tell if it's the reseller/support company, Data business systems or if it is Retail Pro. I have called Retail Pro directly to try to get issues resolved and they never got back to me. Gift certificates are very difficult to do, you need to remember to put in a negative when you sell and positive to redeem. I don't understand how over 30,000 companies can use this program. It's good but not great!
- Industry: Apparel & Fashion
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Retail Pro's many features
Reviewed on 2014/03/20
Pros
The best part about Retail Pro is the user interface with the touch screen capabilities for our stores. It gives sales personnel the ease of access and a touch screen that is fluid and fast to use. I also like the ability to change the layout to any way we may need throughout the scope of our stores. The best part I like about retail pro is our vendor, BHD; they are the best Retail Pro support team in North America, hands down! They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business.
Cons
The reporting features can be a bit confusing, but with the right support from your retail partner and trainers, these all can be modified to do pretty much anything you need to report with ease. Receipt layout can be a bit challenging, but it gets easier with time as you use it more.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
straight-forward POS
Reviewed on 2018/07/22
Pros
A cloud-base POS that helps all transactions, including an "offline" mode in case you do not have internet at that exact time of need. You can print or store your transactions so you are in control of your own accounting.
Cons
I'd like to see customer support a bit faster ( we are dealing with money after-all), and although the system is customizable, I think it lacks with information in some of the reporting.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2013/10/09
We are Unlimited Skate and Snow in Banff/Canmore Alberta - a snowboard shop with a different...
We are Unlimited Skate and Snow in Banff/Canmore Alberta - a snowboard shop with a different attitude.
We wanted a point of sale system that was easy to use. It needed to be reliable and also multifunctional with its reporting. Before Retail Pro, we had a non friendly DOS program!
We have been with Retail Pro for 10 years. The implementation was incredible. Their help with the changeover was wonderful. They were friendly, courteous, humorous, and efficient. It took them about 2 days to finalize everything, which was pretty incredible.
Honestly, when we train new people for our team, it takes less than 15 minutes to get them to understand how to use most of the sale portion of the program.
The customer support is great. All of the techs are really helpful, friendly, and patient!
We always receive the help we need.
Benefits have included:
-quicker transactions
-ease of creating customer accounts.
-endless reporting options; you can pretty much create any report that you can think of
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Full-featured, for advanced users
Reviewed on 2016/10/03
We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do...
We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.
Pros
Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.
Cons
Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retail Pro gives us a competitive edge!
Reviewed on 2014/03/26
Pros
Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.
Cons
No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.
- Industry: Museums & Institutions
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Retail Pro User!
Reviewed on 2014/03/30
Pros
First off, we have really enjoyed working with Big Hairy Dog for the last five years. We have an awesome trainer, who is fantastic on his followthrough, which is extremely important in the retail business. Our support rep is also very quick to respond when we need technical assistance. The software is very user-friendly and so diverse, covering most of our needs at the WOW.
Cons
Being my first time using POS systems, I have no complaints because of the training that we had from the very beginning. I have also talked with other Retail Pro customers, and they all feel the same when using this product.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Retail pro is decent
Reviewed on 2018/12/04
Pros
Retail pro is a decent software for a consignment store. It is fairly simple to you and has a smooth layout.
Cons
My cons with the product is that there is more products out there like it with newer layouts and easier to use.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to navigate
Reviewed on 2018/12/04
Pros
Love this POS system, very easy to navigate, easy for the beginner when someone has never use a POS system before!
Cons
Definitely too much blue, need to update the colors and the look of it, seems a bit old school and hard to look at, Also ran a bit slower than other POS systems I've used
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hassle Free
Reviewed on 2019/01/29
Pros
I like how i can customize almost anything on my business through Retail Pro, they give me options to improve my business even more.
Cons
There are no major issues on this software. It performs pretty well as far as i am using it. I highly recommend it!
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Point Of Sale Software
Reviewed on 2014/06/03
Pros
They OneStep team is thorough with a capital T.
The product is extremely robust, putting all the important metrics a click away.
Cons
The biggest downside to V9 vs V8 is the speed. V9 is significantly slower.
One other big downside to the RPro software is it limits your third-party options. We are stuck using only one CC processor, which ties our hands and limits our ability to get the best possible deal/rates.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
retail
Reviewed on 2016/12/13
Our software is just old and needs to be updated. It is simple and easy to use
Our software is just old and needs to be updated. It is simple and easy to use
Pros
this sales system came with the store when I bought it. It's easy for me to use. Backups are slow and seem to take forever
Cons
old and outdated
- Industry: Apparel & Fashion
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Retail Pro v8.6 - great for serious small-to-medium specialty retailers
Reviewed on 2014/03/31
Pros
Retail Pro is highly customizable, powerful, and scalable for small-to-medium businesses with one or more locations. Our support is through Big Hairy Dog, who provides great support with knowledgeable techs and sales staff.
Cons
It is not cheap. The licensing and maintenance fee model is cost prohibitive for smaller businesses looking for a simple way to ring sales and track inventory.
- Industry: Apparel & Fashion
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Business Owner
Reviewed on 2014/06/13
Pros
The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.
Cons
They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.
- Industry: Luxury Goods & Jewelry
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retail Pro v9
Reviewed on 2014/06/13
Pros
I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help.
Cons
Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Learning something new
Reviewed on 2017/03/12
It's easy to use, support was great and I felt comfortable
It's easy to use, support was great and I felt comfortable
- Industry: Sporting Goods
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retail Pro 9 & JD Associates Leominster, MA
Reviewed on 2014/09/29
Pros
Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question.
Cons
The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor.
- Industry: Building Materials
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
POS is easy and works fine
Reviewed on 2014/12/23
Pros
This product works well. Even when it breaks sometimes, we can fix it ourselves.
Cons
I don't like this product sometimes. It easily takes paper, although it can be fixed.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Executive Vice President
Reviewed on 2014/12/23
Pros
User friendly, environmentaly friendly and easy to operate at a low cost.
Cons
Definitely needs improvement for customer service, plus professional training needed.
- Industry: Electrical/Electronic Manufacturing
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Review of Retail Pro
Reviewed on 2014/12/23
Pros
I like their services and delivery, as well as their customer service and helpline.
Cons
Their price is a little bit too pricey (toward the high end).