iTOP

3.9 (12)
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Cloud based visitor management solution

Overall rating

3.9 /5
(12)
Value for Money
3.7/5
Features
4/5
Ease of Use
3.1/5
Customer Support
2.9/5

75%
recommended this app
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12 Reviews

Greg
Greg
Overall rating
  • Industry: Computer Software
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We have fully customized the CMDB module of iTop

Reviewed on 2018/04/02

Pros

The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.

Cons

Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

LYING CROOKS!!

Reviewed on 2024/01/21

Cons

You don't SELL YOU "FREE VERSION"; MUCH LESS ALSO THEN CALL IT THE "PRO VERSION" YOU CROOKS.

Response from Combodo

Hello,

Are you sure you're on the right product ? There are many different software called "iTop".
Our iTop is not an alternative to IBM SPSS Statistics, it is not a statistical tool.
Moreover, iTop is an open source solution that you can download freely from sourceforge.

Could you please check ?
Thank you a lot,

Regards,

Léonie at Combodo

Adele
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don’t download this. You lose control of your computer.

Reviewed on 2023/06/23

A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they...

A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they lost my data.

Pros

Don’t like it at all a dangerous product unless you are going out if business. Loses data it says

Cons

Stops you from browsing or accessing any sites including email or working online.

Response from Combodo

Dear Adele T.,

Are you sure that you are posting on the right product ? There are several products called iTop.
Ours is an IT service management platform. There aren't any case where iTop would prevent you from browsing nor accessing any site.
Could you please check ?
Regards,
Léonie from iTop

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

iTOP: The perfect software to manage your IT assets efficiently

Reviewed on 2023/03/28

I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my...

I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure.

Pros

I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered.

Cons

Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs.

Alexander
Alexander
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very intuitive software for ITIL processes. Includes options for Incidents, Configuration ...

Reviewed on 2017/10/12

The initial investment was very low and we were able to use the software for all the ITIL processes...

The initial investment was very low and we were able to use the software for all the ITIL processes supported.

Pros

. The software setup process is very easy,
. It can be customized any way you need for small and medium sized companies,
. The management dashboards can also be customized easily.
. The import and export functions are flexible are allows fine grain adjustments.

Cons

. The initial setup of the processes can be lengthly if there is missing information for the organization to be customized.
. There is no auto assignment during the ticket's creation.

Greg
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I have indepth experience with this product and have been using it for 3 years.

Reviewed on 2017/06/07

We were able to eliminate a costly CMDB alternative.

We were able to eliminate a costly CMDB alternative.

Pros

Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come.

Cons

The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target....

Alexander
Alexander
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Integral ITIL process management

Reviewed on 2018/08/20

It allowed a banking organization to implement the ITIL tool by a fraction of the price of the...

It allowed a banking organization to implement the ITIL tool by a fraction of the price of the large vendors' products.

Pros

1) Reporting capabilities.
2) Supports the main ITIL processes.
3) Allows many customizations

Cons

1) It is not easy to implement.
2) Some default features do not support the needs of the organization.

Daniel
Daniel
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good tool for managing ITIL, with good graphic environment for the user

Reviewed on 2018/07/11

Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount...

Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc.

Pros

Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department

Cons

Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

I have had experience using the software for my work

Reviewed on 2018/07/12

It has brought benefits for the time of making inventories and take the requests of internal...

It has brought benefits for the time of making inventories and take the requests of internal customers

Pros

This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys

Cons

the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it

Govinda
Overall rating
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

ITOP is the Best open source tool I ever seen . It has all aspects of ITIL practices. Many...

Reviewed on 2017/12/29

Pros

CMDB, features, ITIL based modules like SR, Incidents, Problem and change , Automation ready tool, API integration etc..

fabien
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

iTOP Review

Reviewed on 2025/02/02

Administration et utilisation reguliere depuis plusieurs annees

Administration et utilisation reguliere depuis plusieurs annees

Pros

Modele flexible et robuste.
Ouvert etc interconnectable.
Open source, libre, local

Cons

Documentation pas passez precise.
........

Alternatives Considered

Reasons for Choosing iTOP

Coût, complexité du prédécesseur. Choix de l'Open Source.

Switched From

Reasons for Switching to iTOP

Coût, complexité du prédécesseur. Choix de l'Open Source.
Patrick
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Très bon outil qui sait s'adapter au besoin du client !

Reviewed on 2025/01/30

Très bonne expérience. Un outil de grande qualité. Une équipe Support très performante. Ainsi que...

Très bonne expérience. Un outil de grande qualité. Une équipe Support très performante. Ainsi que l'équipe commerciale, projet, R&D etc

Pros

Sa customisation et son adaptabilité. Le fait également de facilement mettre en place des notifications vers les utilisateurs.

Cons

Ce n'est pas que je n'apprécie pas mais je pense que les dashboards peuvent être améliorés. Mais il me semble que Combodo y travaille :)