Customerscore.io Reviews
Overall rating
Filter by
Time used
6 Reviews
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fight your churn
Reviewed on 2024/11/08
The product is really good and the team behind as well. They are very helpful in onboarding and are...
The product is really good and the team behind as well. They are very helpful in onboarding and are ready to give you hand there. We were able to uncover 1M in churn risk and mitigate it and also uncover what are the best expansion levers.
Pros
It is very easy to see customers who are at risk of churn and act on it immediately. It is very hard to serve our big customer base, customer score helps us to see which customers to focus on, whether they are likely to churn or they are ripe for expansion. The integration to CRM systems makes working with customers a breeze.
Cons
I think there hardly any negative points right now. The product is simple, it delivers what it promises.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Efficient and User-Friendly Retention Tool for our SaaS Business
Reviewed on 2024/11/20
CustomerScore.io helps us identify at-risk customers, which allows us to take proactive steps to...
CustomerScore.io helps us identify at-risk customers, which allows us to take proactive steps to reduce churn. It also simplifies decision-making with clear data visualizations and saves a lot of time by consolidating information from multiple systems. This has improved efficiency and helps us focus on customer retention and potential upselling opportunities.
Pros
What I like best about CustomerScore.io is how user-friendly it is, combined with its great features and helpful support. The platform is easy to set up and use, making it simple to integrate into daily workflows while delivering valuable insights.
Cons
There’s not much to dislike about CustomerScore.io. If anything, the lack of full integration with our CRM could be improved, but it’s manageable thanks to the helpful links that effectively connect the two systems.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customerscore.io is really great tool, that helping us fight againts churn
Reviewed on 2024/12/16
CustomerScore.io is very valuable, helping us identify customer churn risks and providing actionable...
CustomerScore.io is very valuable, helping us identify customer churn risks and providing actionable insights.
Pros
I like how CustomerScore works. When we implemented their solution, we immediately started to see where we had high potential for customer churn. It also provided us with other valuable insights about our product.
Based on data from CustomerScore, we decided to introduce new features to our platform that deliver continuous value to our customers, and we started noticing a significant difference. Without CustomerScore, we wouldn’t have identified the issues in our platform.
Cons
Longer integration, but their team was really helpful.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful, Practical, and Priced Right
Reviewed on 2024/11/11
I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support...
I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice
Pros
Functionality, support, design, UX, everything :)
Cons
Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better.
Reasons for Switching to Customerscore.io
Better pricing for the same functionalities, great support, easy to use- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool for Customer Insights and Upselling Potential for B2B SaaS
Reviewed on 2024/11/05
Pros
I appreciate that at a glance, I can see where there’s potential for upselling and where there’s a risk of customer churn. I can also easily automate communication for specific customer segments. The implementation of Customerscore.io was smooth, thanks to their excellent support team.
Cons
The setup could use more detailed documentation, though it’s understandable as they’re new to the market and actively improving.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 2024/11/06
Very helpful customer service from the team, perfect product, great value provided for us.
Very helpful customer service from the team, perfect product, great value provided for us.
Pros
Great product for churn reduction, easy to use.
Cons
Nothing, i really enjoy using Customerscore.io
