Requestor

4.8 (8)
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Helpdesk for customer service and internal tickets

Overall rating

4.8 /5
(8)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.5/5

100%
recommended this app
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8 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpdesk for everyone

Reviewed on 2019/10/06

I like it due to easy managemet work and check helpdesk performance due to connection to Sql...

I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

Pros

I implemented it for several companies as one system. Helpdesk works well and own customization works well.

Cons

Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.

Alternatives Considered

Jira and HelpDesk

Reasons for Switching to Requestor

It was local supplier

Response from Requestor Technologies

Thank you for your feedback. We will use your feedback for future improvement.

Lubo¿
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overal very good experience, intuitive product and quick implementation.

Reviewed on 2017/06/28

Pros

Easy user administration, almost everything you need is possible to configure in administration module
Often updated (if you have prepaid maintenance) - lot of new useful functionality
Good and quick techical support from developer

Cons

I didn´t find anything significant negative
In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

Tomá¿
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice and great app

Reviewed on 2016/08/04

I have good experiences with the "Requestor" application, as well as with the company.
Almost...

I have good experiences with the "Requestor" application, as well as with the company.
Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

Pros

Is very good (not only) service desk application.
Easy interface with many customization possibilities

Cons

It still needs human operators :-)

Miroslav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Suits our needs

Reviewed on 2016/08/10

We are satisfied. Requestor use for daily operating requirements in our company. We are in touch...

We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

Pros

Simple, customizable, support

Cons

Some adjustment is needed to automate

Marcel
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Requestor, smart&easy way for small helpdesk

Reviewed on 2016/08/08

Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for...

Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

Martin
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent customized helpdesk system

Reviewed on 2016/08/04

Unique helpdesk system for clear recording and reporting workflow, very well editable , fully...

Unique helpdesk system for clear recording and reporting workflow, very well editable , fully integrated into the Microsoft environment. Suitable for medium and large companies.

Pros

Very fast and helpfull support from the vendor . Excellent price performance ratio.

Martin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice to have

Reviewed on 2016/08/04

We are IT company which use Requestor for supporting of our products. It is the useful tool and our...

We are IT company which use Requestor for supporting of our products. It is the useful tool and our customers like it.

Ji¿í
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good experience with the Requestor

Reviewed on 2016/08/16

We use Requestor almost half a year. Every day we have about 10-15 requests. Requestor we installed...

We use Requestor almost half a year. Every day we have about 10-15 requests. Requestor we installed ourselves, it's very easy. It took us about 1 hour. The basic setting is also very simple.

Pros

We like the clear and simple graphical interface. IT staff enough for a short training.