AppFolio Property Manager

4.5 (1,922)
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Cloud-based property management software.

Overall rating

4.5 /5
(1,922)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.3/5
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1922 Reviews

Drew
Drew
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Property Manager for Small-to-Medium Companies

Reviewed on 2019/12/20

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants,...

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Alternatives Considered

Yardi Voyager

Reasons for Choosing AppFolio Property Manager

Cost was a factor, but mostly not having good advertising with Buildium.

Switched From

Buildium

Reasons for Switching to AppFolio Property Manager

Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.

Response from AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Isy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best Property Manager Software so far

Reviewed on 2024/01/11

Extremely satisfied with the ease of every task.

Extremely satisfied with the ease of every task.

Pros

Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management.

Cons

That there is no a phone number I can dial for assistance.

Sam
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Sudden Changes to Payment Processing - Very Disappointing

Reviewed on 2024/09/06

Our overall experience with AppFolio started off positive, but the sudden removal of credit card...

Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing. It created unnecessary stress for our team and our tenants. We expected more reliable service and better communication, especially regarding critical functionalities like payment processing. Given this experience, we are now exploring alternative software options that prioritize transparency and customer support.

Pros

Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.

Cons

AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating.

Jade
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy to use, very professional

Reviewed on 2024/11/21

I think this software is very good at keeping everything in order as they are received and they...

I think this software is very good at keeping everything in order as they are received and they usually download in the correct format. I haven't used any other software and I don't plan on changing now

Pros

I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications.

Cons

Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots.

Autumn
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Life Saver

Reviewed on 2023/11/06

Pros

So many features to help with property management. Very easy to use.

Cons

I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding.

Katy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

AppFolio Review

Reviewed on 2023/11/13

I am happy for the switch, there are some things I wish could change, however overall I am happy.

I am happy for the switch, there are some things I wish could change, however overall I am happy.

Pros

It is very user friendly. It has great features and easy reporting.

Cons

The compliance feature is non usable as it is extremely out of date.

Tucker
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Nickel and Dime

Reviewed on 2023/06/09

Pros

See Cons.... the cons outway the pros at this point with such a large increase in price.

Cons

Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software.

Sandy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

DO NOT USE APPFOLIO IF COMMERCIAL PROPERTY MGMT

Reviewed on 2023/11/27

Extremely disappointed as we are cancelling AppFolio after being live for less than 45 days.

Extremely disappointed as we are cancelling AppFolio after being live for less than 45 days.

Pros

Cloud based software and a tenant portal--which did not work for us.

Cons

The customer service is the worst I have ever seen with common wait times a week to schedule help via Zoom.
The tenant portal is 100% for residential management. We are commercial based and told during demos we could make changes. Once we signed up, the story changed and we couldn't make changes. Apparently, AppFolio thinks it is ok for a commercial tenant to have a roof leak in their bedroom, living room, kitchen or basement.
Reporting and Bulk reporting definitely need to have some changes made as well.

James
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

makes it easy to make/manage payments

Reviewed on 2024/11/20

can be an easy platform to use from both the user and client viewpoints

can be an easy platform to use from both the user and client viewpoints

Pros

easy to make payments directly from my bank account

Cons

could be difficult to get a response from their contact people

David
David
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Be Careful

Reviewed on 2024/02/23

Pros

Nothing. Appfolio is difficult to learn and the customer service is inferior to its competition.

Cons

Onboarding is exhausting. The software has a steep learning curve. The first 6 months will require plenty of support from their support team (because of how confusing appfolio is), however their team is very difficult to get in touch with. If you e-mail someone in support directly, they will likely advise you to go through the app to schedule an appointment...It's kind of outrageous honestly. They make cancelling very difficult -- Writing this review is the last bit of energy and time this company will take from us.

Alison
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Appfolio is great! But on the pricey side

Reviewed on 2024/02/08

I still compare my new property management software that we use to Appfolio. There are things I...

I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs.

Pros

Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal.

We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal.

The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well.

Cons

The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult.

The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software.

One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software.

Sharrell
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Appfolio WORKS

Reviewed on 2024/08/29

Very well. I think its a good product. Id use it as a property manager.

Very well. I think its a good product. Id use it as a property manager.

Pros

the layout is bright and easy to use, and it makes it convenient to make payments and keep track of them.

Cons

Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. Also, it tends to put NOT YET DUE amounts as due amounts and that can be confusing and alarming.

heather
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

not that great

Reviewed on 2024/06/04

not so great, definately recommend entrata

not so great, definately recommend entrata

Pros

not so many pros as there are cons.......

Cons

not many beneficial parts to it to help run a business

Tareq
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

appfolio reveiw

Reviewed on 2024/10/03

it was good for tracking ledgers and maintenance requestrs

it was good for tracking ledgers and maintenance requestrs

Pros

appfolio helps track everything is one place

Cons

sometimes difficulty in logging in but as long as you change the portal view it should work fine

Amber
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Gets the Job completed

Reviewed on 2024/05/06

Pros

Overall the system is user friendly and has good tutorial videos.

Cons

Online portal options not available to choose authentication.

Franco
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

AppFolio charges ACH fees to tenants or doubles fees to the owners!

Reviewed on 2023/06/26

Pros

Developers seem to constantly try and improve the program.

Cons

Seems like APM has now gone too "corporate" since they've become a public company/ hired a new [sensitive content hidden]. I wish they focused on customer service (non-existent), and listened to our requests. Right now they implemented a $2.49 charge to the tenant every time they pay via ACH. It was free! This is absurd...

Alternatives Considered

Buildium
Arial
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for Apartment Living

Reviewed on 2024/11/25

I have used this for years for all of my apartments I have rented, its nice that I can transfer my...

I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes.

Pros

I like the ease of the App, not too difficult to figure out.

Cons

I don't like that it wont let me print any documents.

Chris
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Is anyone home

Reviewed on 2023/07/07

Horrible customer support. Hostile to the point to getting a "the contract says" and when we review...

Horrible customer support. Hostile to the point to getting a "the contract says" and when we review the contract it does not in fact say that.

Pros

Property Management is good, but not great

Cons

There is absolutely no customer support beyond "watch the video" That being said, there are very good videos at the most basic level so you can get up and running quickly. But if you want to be a master its on you, crickets when you reach out to muliple customer support people.

Ashley
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Review for AppFolio

Reviewed on 2023/09/15

I recently moved real estate offices. My old office that was listed for the company was the one...

I recently moved real estate offices. My old office that was listed for the company was the one where I used this system. The system wasn't friendly so at my new company we purchased a different property management system.

Pros

The system does a lot but the problem is that the training isn't enough to teach you how to use the system

Cons

Appfolio isn't user-friendly. There isn't customer support available you have to put in tickets and then you get answered days later. Most things need to be worked through during the time of the issue. So you need to be able to speak directly with someone.

Nora
Nora
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

AppFolio does not Value their Customers

Reviewed on 2023/05/15

Unsatisfactory. Do not recommend AppFolio to anyone.

Unsatisfactory. Do not recommend AppFolio to anyone.

Pros

Client profile is very well thought out, laid out and incorporates all the information in one place that is necessary. Rent tracking and simple reports are great.

Cons

AppFolio fails at customer service. You can't get trough on the phone plus AppFolio recently made changes so that you can't get through to the Chat Line. You have to go through a maize before you receive any help.

john
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Contract Changes When They Want - Do Not Care About Customers. Lousy Customer Service

Reviewed on 2023/06/19

It's clear it's a public company and it shows. Customer service has been lousy, and getting answers...

It's clear it's a public company and it shows. Customer service has been lousy, and getting answers to more complicated items can take weeks.

Pros

Relatively easy to use interface, tenant portals are easy to navigate

Cons

Websites cost $139/month, constant up selling of items, adding in $2.49 e-check charge during everyone's contract with a 60 day notice. We asked if we could get out of our contract and we were told no, to kick rocks. Really don't care about their customers, but only about their investors. If you don't want your tenants to pay the $2.49 you can eat the cost and pay $1 per unit extra. If you use their "basic" product you already pay $1.40 per unit, a 71% increase

Raymond
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

They are making new bad decisions. Customer support is going downhill for 3 years. ACH...

Reviewed on 2023/07/12

Good at first but now we are considering alternatives

Good at first but now we are considering alternatives

Pros

No it was difficult. We don't look forward to doing it again

Cons

When they started they built and improved. Lately they have stopped improvements and have destroyed valuable functions

Madison
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Software, some difficulty

Reviewed on 2024/09/05

Overall my experience is good. Takes some time to learn

Overall my experience is good. Takes some time to learn

Pros

It is pretty straightforward and easy to use as a vendor.

Cons

It can be a pain to upload documents into work orders

Laiba
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AppFolio Property Manager Honest Review

Reviewed on 2023/05/04

I have a very long experience with Appfolio. Due to how simple it is to use, I would suggest it.I ad...

I have a very long experience with Appfolio. Due to how simple it is to use, I would suggest it.I adore it. My time is saved by the Appfolio program for all aspects of property management tasks.Everyone should at least give it a shot before choosing another piece of software, in my opinion.

Pros

It has a ton of wonderful features, and I adore how everything is interconnected.I enjoy many parts, such as listing rentals and interviewing candidates.We can work from any location and be just as effective as we were in the office.Customer service has been outstandingly helpful and responsive.For you, this curriculum is excellent. Use of the tutorials is quite simple.I adore how Appfolio has supported us transition to conducting business online.

Cons

This item is incredibly helpful. I can't think of a reason why I don't like the product, but I dislike how you can't configure each user separately. Information that ought to be private is too frequently accessible to employees.There is also a requirement to enhance inspection template designs.

Rolanda
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Portal use

Reviewed on 2023/12/02

Pros

The ease of using this is great. If they find a better way of charging what they do to use it would be even better

Cons

The charging of using it is nuts. When you pay what you do now for rent