FixMe.IT

4.8 (388)
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Remote Support Software That Always Works

Overall rating

4.8 /5
(388)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.7/5

98%
recommended this app
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388 Reviews

Larry
Larry
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Works well at a price that fits my business.

Reviewed on 2018/03/19

Pros

Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical.

Cons

Expert application only works on Windows, wish there were a version for iOS. (I can remote-control my PC from my iPhone with VNClite so it CAN be done.)

Also, its easy to transmit a file from the expert PC to the client PC; there is no feature to do the reverse. Why not?

Response from Techinline

Hi Larry,

Thank you for sharing your experience and for being our valued customer! There are several options to transfer a file from the client PC to the expert: 1) when running Remote Desktop Control, you can transfer files from the client PC to your own machine by using either drag-and-drop or copy/paste, or 2) the client can use the Send File button located in the top left corner of the Client Application.

Best,
Dan | Techinline

Simon
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great tool!

Reviewed on 2020/01/15

Generally pretty good

Generally pretty good

Pros

Access to client desktop withou the need for traveling to them

Cons

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

Alternatives Considered

TeamViewer Remote

Reasons for Switching to FixMe.IT

location, ease of use plus interface plus at the time was priced better.
Claudia
Claudia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FixMe.IT is a simple and stable support tool

Reviewed on 2020/04/30

The main benefit of this software is that it allows us to provide remote assistance to our clients....

The main benefit of this software is that it allows us to provide remote assistance to our clients. It is an easy software to configure, where users can access it from the client version and we can access it from the expert version.

Pros

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Cons

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cheaper than many alternatives

Reviewed on 2020/02/09

We need a quick and inexpensive way to get connected to assist our customers and this gets the job...

We need a quick and inexpensive way to get connected to assist our customers and this gets the job done.

Pros

The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

Cons

It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Ryan
Ryan
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Fast and Reliable

Reviewed on 2018/05/19

Pros

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Cons

I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice.

Zachery
Zachery
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Quick and easy to use. Nice GUI for grouping and monitoring.

Reviewed on 2017/12/14

Pros

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group.
- The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices.
- It is nice that the program is not reliant on a browser. lightweight.
- Very quick, patient, efficient, and friendly with customer service.

Cons

- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great!

- This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice.

Brandon
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Fantastic Tool at a Fair Price

Reviewed on 2024/04/05

Pros

This tool is rather simple to use and has a very user friendly interface. It is simple to keep things organized. It is very efficient.

Cons

I don't like how long it takes sometimes to get the MFA email. It would be nice to have an SMS or authenticator app option.

Response from Techinline

Hello Brandon,
Thank you for your feedback and your valued business with FixMe.IT! Please note that our newest cross-platform remote support solution, SetMe, allows configuring MFA via third-party authenticator apps and offers other exciting new features that you might find useful. You can learn more about SetMe on our website: https://www.setme.net/
Best,
Dan | Techinline

Sean
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

FixMe - Useful!

Reviewed on 2024/04/03

Very useful. I've been using since the pandemic and this has changed the way I support our offices...

Very useful. I've been using since the pandemic and this has changed the way I support our offices completely.

Pros

It's simple to use and direct my users to. Allows me to be way more flexible with my scheduling and driving.

Cons

The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window.

Justin
Justin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic value when you have far more computers than people to remote into

Reviewed on 2018/04/06

Remoting into any Windows PC either via a very convenient pin or unattended access.

Remoting into any Windows PC either via a very convenient pin or unattended access.

Pros

Fantastic price compare to competitors
It has all of the features you can expect at the price point.
It is a very solid program. I have never had an issue with it. It always works.
Support is good and responsive.

Cons

It is a little light on features, but at the price point, I don't expect much more. It would be nice if it auto-refreshed the unattended list. Sometimes you have to go back to the unattended in order to find out of the computer is back online after a reboot because sometimes the information on the home page doesn't update as quickly.

Andrew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great product

Reviewed on 2024/04/17

it has been very helpful for our remote access needs

it has been very helpful for our remote access needs

Pros

ease of access, really easy for end users

Cons

there's really nothing that is a negative about the solution.

Steven
Steven
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FixMe.IT (Techinline) for IT Support Professionals

Reviewed on 2020/05/08

I have been using Fixme.it from Techinline for over 5 years while operating my own PC support...

I have been using Fixme.it from Techinline for over 5 years while operating my own PC support business. I am now using it to support the teachers, staff and students at school. With a pool of 700+ systems to support during our current virus pandemic (Coronavirus), this tool has been instrumental in keeping everyone's computers operating efficiently. FixMe.IT from Techinline will continue to be my "go-to" tool for providing remote IT support.

Pros

This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With FixMe.IT, multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make.

Cons

The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. FixMe.it (Techinline) software is designed for use only on Windows.

Michael
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Long time user

Reviewed on 2020/01/17

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with...

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Pros

Easy to have remote users install. Simple console. Great value for money.

Cons

No Apple support, no multi user support.

Alternatives Considered

LogMeIn Pro

Reasons for Choosing FixMe.IT

Price and ease of use.

Switched From

TeamViewer Remote

Reasons for Switching to FixMe.IT

Price and ease of use.
Jon
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FixMe is exaclty what I need

Reviewed on 2019/12/10

Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on...

Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Pros

FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Cons

Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Response from Techinline

Hi Jon,
Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know ([email protected]).

Best,
Dan | Techinline

Brett
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Beneficial

Reviewed on 2022/11/01

I found FixMe.IT's service extremely useful after struggling with a network that consisted of a...

I found FixMe.IT's service extremely useful after struggling with a network that consisted of a couple of routers, a switch, and a Wi-Fi access point. I just wanted to connect to my network from home and I couldn't make it work. I emailed their support team and they helped me identify the problem and fixed it quickly.

Pros

I have been using FixMe.IT for a few years now and recommend it to anyone looking for remote support or IT Service Management. I have been using the service for 2 years now and during that time I have been able to help many customers. I always get back to them within 30 minutes and the experience is always very friendly. They have a great team of customer service professionals that are always ready to assist with your IT problems. I highly recomended it.

Cons

It takes really long to reconnect after lost connection problems. We had many connection problems because the application could not get full authorization from the operating system.

Rob
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple and easy to use

Reviewed on 2020/02/20

This service is just plain easy to use and works everytime...

This service is just plain easy to use and works everytime...

Pros

I currently use Logmein and FixMe.IT and for the price FixMe.IT is easy to use and works as it should.
you can set up unattended access.
we have a link on our website to direct our clients to use when we need access that is not setup as unattended.

Cons

Only Windows based computers
we can not access Apple computers

Alternatives Considered

TeamViewer Remote, LogMeIn Pro and GoTo Meeting

Reasons for Choosing FixMe.IT

Price for the service

Reasons for Switching to FixMe.IT

price and ease of use simple to deploy
Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I have been using FixMe.IT for several years and it works excellent for remote support...

Reviewed on 2018/01/24

Makes my life easier to fix things for clients instead of trying to walk them through or have them...

Makes my life easier to fix things for clients instead of trying to walk them through or have them describe error messages.

Pros

Ease of use and the ability to setup unattended access clients. The ability for it to run as a service so that users do not need to be logged in for unattended access to work and you can easily switch between windows users on a machine without having to reconnect.

Cons

Current inability to rename groups of unattended access machines.
Inability to search on group names in filter list (filter only works on machine names).
Inability to have systems on low bandwidth connections reduce.
Would like confirmation option when clicking to share *MY* desktop with end user (blue button, because I have accidentally clicked that button when trying to click the yellow one and there is no way to back out before first sharing your desktop with the end user).
No OSX/MacOS support.

Dexter
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best alternative to LogMeIn and Teamviewer if you dont need to connect to Macs

Reviewed on 2021/05/20

This service is outstanding and I couldn't operate without it. By far the best alternative to...

This service is outstanding and I couldn't operate without it. By far the best alternative to LogMeIn and Teamviewer I've used.

Pros

Price. Very cost effective.
Efficiency. Connects just about every time.
Speed of experience. Once connected, the experience is excellent.
Ease of use. Using it on alternative PCs is easy. Training people to use is also easy.
East of deployment. Getting new PCs connected is a snap.

Cons

No Mac remote access. Would be nice, but not essential to my business.
No mobile app. Again, would be nice, but not essential.
The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however.

Paul
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We just use it. It just works very well.

Reviewed on 2018/05/22

Quick and easy support for all our Windows clients.

Quick and easy support for all our Windows clients.

Pros

The recent multiple connections feature is fantastic. We like the way it is continually progressing.

Cons

Hardly any cons at all, no real complaints. That said, the interface could be inproved a bit. We would really like to have a "last seen" column.

Response from Techinline

Hi Paul,

Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at [email protected].

Best,
Dan | Techinline

Craig
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Customer Support

Reviewed on 2018/08/21

Pros

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Cons

Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used.

Response from Techinline

Hi Craig,

Thank you for sharing your feedback and for being our valued customer! If the app opens behind other windows, simply click on the FixMe.IT taskbar to make it active - this way you won't have to minimize other windows. Regarding the installation of the Client app, it is downloaded to the temp folder by default. If you need to permanently install the FixMe.IT Client app on the remote user's PC, you can use one of the options described here: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer

Best,
Dan | Techinline

Ethan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review for Fixme.it

Reviewed on 2019/05/14

I have been able to seamlessly resolve all desktop issue with all users who are based outside of my...

I have been able to seamlessly resolve all desktop issue with all users who are based outside of my current office

Pros

Easy to use
logging on as admin is seamless
little delays when connecting
easy for user to allow connections

Cons

No computer info or history of connections
Difficulty connecting back when loss of connection

Alternatives Considered

Dameware

Reasons for Switching to FixMe.IT

Price, ease of use for user
Rich
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great value for the money but lacks a very helpful feature

Reviewed on 2018/06/14

Pros

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

Cons

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Response from Techinline

Hi Rich, Thank you for sharing your feedback and for being our valued customer! Regarding the issue with Server 2008, please submit a ticket to [email protected] so that our support team could investigate the issue and provide any necessary assistance. Best, Dan | Techinline

Scott
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fast, Easy Connections at an Affordable Rate

Reviewed on 2017/09/26

Fast and easy remote connections to clients needing help along with unattended access clients that...

Fast and easy remote connections to clients needing help along with unattended access clients that need ongoing or after hours support.

Pros

Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good product, we've been using it for years

Reviewed on 2020/06/19

Pros

Ease of use
Speed
Easily customisable
Easily deployable

Cons

No IOS or Android client or manager
Limited to 150 machines

Alternatives Considered

GoTo Meeting
David
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My company switched from using WebEx to FixMe.IT and it was a huge improvement.

Reviewed on 2017/11/02

Being able to establish a session with a user quickly is very important and that's probably the...

Being able to establish a session with a user quickly is very important and that's probably the biggest strength.

Pros

The thing I like most is how fast it is under normal circumstances. As I said, we switched from using WebEx and it felt like it took several minutes to start up a WebEx session where as with FixMe we can get a session started very quickly, especially if it's with an experienced user who knows how to start a session.

Cons

One main problem comes to mind.

Performance when customer is on WiFi can be poor. Sometimes when we're helping a user who has WiFi, the session will seem to freeze up for around a minute and then will pick up again with a reasonable level of lag (like click response time is 1 or 2 sec behind) that is understandable.

Cengiz
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FixMe.IT makes remote support quite easy

Reviewed on 2022/09/24

FixMe.IT offers a practical way of remote desktop connection and that would be quite pleaseing if...

FixMe.IT offers a practical way of remote desktop connection and that would be quite pleaseing if they could offer a better support experience.

Pros

FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support.

Cons

FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side.